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Newest reviews for Novum Hotel City Apart Hamburg

  • Anonymous
      United Kingdom
    August 26, 2014

    Nice room

    Very poorly equipped kitchen whch was shared with another bedroom

    5.4

  • Ramfel
      Australia
    August 19, 2014

    very good location

    no lifts

    6.3

  • Siraj
      Poland
    August 6, 2014

    Nothing, i hated everything....

    Everything, it was a dirty, awful, apartment, in a very bad condition, there was construction going on inside, noisy neighborhood,broken sink, wc was dirty, the staff was awful too. Worst stay ever...

    2.5

  • Cosmin
      Netherlands
    August 5, 2014

    The wifi worked and the reception was friendly. Overall the apartment was clean.

    We payed for an appartment with a some sort of kitchen facilities yet we got a standard room with a private bathroom. The room was located on the ground floor (1A) and with the windows open we got all kind of odors from people smoking in front of the building. The area is right behind the central station and that's very convenient but it also means you can see shady looking people and sex workers nearby. As the room was facing the street and it was on the ground floor we didn't feel safe and it was noisy. Because of this the windows couldn't be fully opened.

    4.2

  • Stanley
      United Kingdom
    July 25, 2014

    location arriving at the station was helpful

    This was not an apartment but a very small bedroom and we had to squeeze past the bed. The safe had been left locked and the staff on reception were ungracious in agreeing to sort it out. No kitchen in the room but a share of a kitchen down the corridor. All dealings had to be with the hotel 50 yards away. Clearly this had been an ordinary flat in a block of flats which the hotel had divided crudely to make two not-quite apartments. Apparently the lift to the fourth floor still wasn't working (see earlier review!) Entrance hall was fusty and badly appointed.

    3.8

  • Angelika
      Canada
    May 20, 2014

    Location: great easy access to museums, train station, central transportation hub, best shopping district, and Alster. Staff responded well to our specific needs such as help carrying suit ass's down stairs.

    No elevator to our 4th floor apt. Being seniors and with one ill person, this wa Oils have been a hardship. Staff relocated us but the fridge did not work in our apartment and dish washing cloths and towels were missing. Staff supplied these when we alerted them to our need.

    7.5

  • Igor
      Russia
    January 23, 2014

    Place - easy to rich any place in Hamburg, close to shopping.

    No elevator (lift). Steep and narrow stear to climb the luggage on 4th floor for old disabled people absolutely unacceptable.

    5.8

  • Stephen
      United Kingdom
    January 18, 2014

    Nicely furnished apartment

    Wi-fi not working

    8.3

  • Robert
      Portugal
    December 7, 2013

    Excellent location, next to train and bus station. Comfortable room. Hotel staff was polite and friendly.

    Alredy happened to me two times when booking the hotel indicated as "last room". When you booked it the same type of room is still available but for cheaper! If you book in less than one week before arrival, cancelling costs more than booking a new room for a cheaper price. In my case it was 55 euro differene. I contacted the hotel by e- mail, they did not even bother to answer me, when I called them the gentleman was very rude. I contaceted booking.com and they arranged a partial refund and were very halpful tho! Sauna costs 8 euro, not worthy, doesnt even have a room to change clothes, put shoes. Soundproof rooms are everything but soundproofs. Desposit of 30 euro collected for keys which is not indicated in description.

    6.7

  • Anonymous
      New Zealand
    December 3, 2013

    Location

    the room had mousetraps in the kitchen and people on the street kept ringing the apartment from the door entry on the main street. Very frustrating especially during the night

    4

  • Anonymous
      United Kingdom
    November 20, 2013

    Clean, spacious apartment

    9.2

  • Stephen
      United Kingdom
    October 18, 2013

    Room size, location, quiet

    8.3

  • Aliaksandr
      Belarus
    October 8, 2013

    Clean modern and cozy room had everything we needed. It had even small kitchen with all facilities.

    They have very strange practice to take deposit 30 euro for the key of the room and it was not mentioned anywhere while booking.

    7.5

  • Irina
      Russia
    September 15, 2013

    close to the railway station. would be very convenient for long business trips, as it has kitchen.

    could be difficult to find a parking place

    8.8

  • Anonymous
      United Kingdom
    August 31, 2013

    value for money

    9.6

  • Enric
      Spain
    August 19, 2013

    Right beside the Central station of Hamburg, very convenient for getting anywhere from here. The appartment was clean, comfortable and quiet (appartment 2B that was not facing the street, but the backyard). Cleaned everyday, equiped with towels and basic kitchen stuff.

    A bit too expensive for what is offered, but I went there on high season. No complain.

    8.3

  • Anthony
      Australia
    July 13, 2013

    Great location big rooms

    Cobwebs hanging from ceiling in kitchen

    9.2

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