Arta Lenz Hotel  

We went on a city trip to Berlin with my husband and two older children. The hotel was in a perfect location the street was quiet and nice, very close to the underground, very close to good and affordable restaurants, the Italian restaurant a few doors down was excellent ! The hotel is in an older building that has much character - the vestibule of marble and "the old lift ". The room was big and the bathroom clean. I would definitely return here when I come back to Berlin.

The beds were a little hard.

Cheap and cheerful - great breakfasts - comfy beds. No strings but at less than £18 per night B and B what do you expect. Great location - one minute to tube and good bus links. Even had a telly with some satellite stations.

The hotel is very comfortable

The location of the hotel!!!

The receptionist (the one that is in the evenings on the desk) he really tryes to be nice...but the way he answers in your questions is a bit "arrogant"

The location

The bathroom wasn't that good

The receptionist is a little bit like Kurt from "Glee" and always has smile even cant help to get extra pillow and hot water, but it is OK. Great price compared to other hostel/hotels.

Good price and better than initial impressions on arrival.

Room was fine but stark - surely more than one picture on big white walls would be possible!

Location is good, friendly stuff, breakfast was O.K. Facilities are not soo good, a separate entrance in office stairway, dark room with later built in shower. But it was almost fair for the money paid.

Location is very good. Close to Bus/Metro stations. Big rooms. Staff is Ok.

breakfast at 8:00. could be better a little bit earlier.

The location of the hotel is great - close to Kurfurstendamm, and quite central. The staff is friendly. Clean facilities. Good breakfasts.

The wake-up calls: the first morning the call was 10 minutes late, and the second morning nobody called at all - even though both calls had been ordered every evening in advance.

good location, comfortable room

Although the hotel was fine for our needs, we had one very negative experience. The reception of the hotel closes at 11 PM and for some reason there is only one key for each room. The young man at the reception told us that the desk closed at night (11.00?) and there was also a large sign next to our door saying that the reception closed "at 24.00" (midnight.) I was traveling with my friend who decided to go home earlier and gave me the key so I could let myself in. He arrived after 11 PM and the desk was closed so he had to stay outside for almost 2 hours. This was perhaps our mistake or misunderstanding, but the next morning we went to the reception desk to make a polite complaint about the key situation and the receptionist criticized us quite rudely for "not paying attention." Whether it was our "fault" or not, it is unprofessional to blame guests for a confusing hotel policy. There are other hotels on the street and in the neighborhood and most of them seemed to have night reception staff. All of this reflected negatively on the management of the hotel and despite our positive first impression, we cannot recommend it.

The best thing was the ideal location, near buses and train services. The hotel was quiet and we got a good night's sleep.

The staff were helpful and friendly.the breakfast was sufficient. The rooms were tidy. The hotel was in easy access to underground and bus routes.