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Graumannsweg 10, Nord, 22087 Hamburg, Germany – Show map
|Comfort Double Room|
|Club Double Room|
|Junior Suite (2 Adults)|
|Standard Twin Room|
|Comfort Twin Room|
|Club King Room|
|Family Room - Two connecting Rooms|
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Crowne Plaza Hotel Hamburg - City Alster's staff speaks: Dutch, French, Spanish, English, German
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Cycling, Sauna, Fitness Center, Indoor Pool, Bicycle Rental
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu
WiFi is available in all areas and costs EUR 5 per 30 minutes.
WiFi is available in all areas and costs EUR 22 per 24 hours.
Private parking is available on site (reservation is not needed) and costs EUR 19.50 per day.
Room Service, Packed Lunches, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Suit Press, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, VIP Room Facilities
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Soundproof Rooms, Heating, Hypoallergenic room available
Dutch, French, Spanish, English, German
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
All children under 3 years stay free of charge in a crib.
All older children or adults are charged EUR 40 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 664 reviews
Value for money
Show reviews from:
This 3-star, non-smoking hotel is in the Hohenfelde district, 10 minutes by train/subway from central Hamburg. Holiday Inn Express Hamburg offers modern rooms with a flat-screen TV.
Score from 2670 reviews Very good
Right on the Außenalster Lake, this hotel features a free health club with indoor pool, and spacious rooms with flat-screen TV. Hamburg Main Station is just under half a mile away.
Score from 801 reviews Very good
Rising high above the city of Hamburg, this designer hotel provides direct services to the CCH Conference Centre.
Score from 1397 reviews Excellent
Just a 2-minute walk from Hamburg Train Station, this non-smoking, 3-star hotel has soundproof rooms with flat-screen TV, free Wi-Fi internet access, and a sauna with relaxation area.
Score from 1391 reviews Good
Good selection of reasonably priced restaurants within a very short walk Very regular bus service just across the road.
Every one was pleasant and ready and willing to help.
The bedrooms were far too hot and the air conditioning was not working, it didn't seem to make any difference when the window was either open or closed.
Sleeping is very comfortable since the blinds are very dark + they give a special sleeping set, which is very nice. Location is far from center (about 15 mins by bus), but near the big lake. Bus stop is a step away from the hotel. Breakfast is ok. Personel is very nice and helpful. Wi-fi in the room was not bad.
The hotel is very basic and mostly for business purposes, to stay alone for one/two nights. The double bad is way too small for 2 adults, we had to change the room for twin beds and pay extra. The are no hair conditioner, slippers and bathrobs in the rooms. Lunch and dinner menu at the hotel is pretty poor.
the bed closeness to city centre
lack of reasonably priced parking everything is extra
The breakfast buffet had a good variety of items to choose from. A number of good restaurants are located about 10 minutes walk away.
Breakfast was varied and good, the staff are polite and respond well to questions, the location of the hotel was very good.
The hotel does not provide extra bed for my one year old baby and we were very upset
Breakfast not included in price!!!!
It's 21 century nowadays and take a deposit (which they didn't return to me in 4 days, i still waiting), and take 22 euro for wi-fi... really?!
Thumbs up all round. Staff were exceptionally pleasant & friendly. WE did not eat in the hotel except breakfast but super restaurants within easy walking distance. Great atmosphere and local nightlife. Would definately stay again.
Car parking too expensive. No free wi fi. The breakfast was average. Good idea to include when booking the accommodation but would not be worth the extra money if bought separately.
The hotel is clean and the rooms have nice amenities. Parking is secured in a garage on the hotel grounds. The staff was incredibly helpful in answering our questions. The location I is beautiful. We were able to walk to all the main attractions in Hamburg, but for some it may be a bit too far.
None. It was a good experience.
No wifi in room !
Good breakfast, nice swim pool and saona, room very pleasant
Service of the front dask are not pleasant
Very well situated at bus stop line number 6 to central station, city hall, Spiecherstadt and St-Pauli. Also night bus 607. Calm neighbourhood, no noice from outside. Good bed, extended choice of pillows. Big modern bathroom. Swimming pool and wellness area.
Overpriced breakfast, but cheap and nice in many cafes in St-Georg 3 min walking. No free wifi (too expensive). Room service failed on day 3: no towels and no soap in bathroom but solved by very active reception staff. Carpet in room should be replaced.
A note in the foyer suggested to go for a run around the "Alster", including a fresh towel, a carton of water and nice apples! Took up the challenge and didn't regret it!!
I did not appreciate being billed for the full amount, one week prior to my arrival. The full amount was debited against my account immediately upon making the booking. This despite a statement to the contrary contained in the booking confirmation. Not a refundable deposit, rather, the full payment, in advance! On arrival at the Hotel, I was informed I would need to authorise a further charge against my account, as a deposit, in advance of any charges that might occur during my stay. When I refused, instead opting to pay cash, I was told that, as a consequence, all facilities, such as Internet, Satellite etc., would be frozen. They even locked the minibar fridge door; how pathetic! The additional pet surcharges, again paid for in upfront, are no more than a bonus windfall for the Hotel, without them actually providing any extra service, at all, for the said payment! The reception staff on duty at the time of my arrival, were, impolite and extremely unhelpful; presumably in line with the hotels apparent dislike of cash paying customers. I have never experienced such customer distrust previously from a hotel. Would I recommend the hotel to someone else? The answer is NO. Would I stay there again? The answer is NO.
We stayed for 2 nights but our experience was good. We expect a normal, clean room/bathroom from hotels and thats what we received. All of the staff were extremely kind and helpful for tourit info required. We did not face any problems at all. Breakfast had a nice variety.
Air conditioning did not function well. Asked for small fan which was totally adequate.
Nice value for money, lovely location and very helpful staff.
The temperature on the whole building was quite low (for us). Even with the A/C off it was a bit nippy in the room. Something else: I still don't understand the prices for internet on top quality hotels - but so it is.
Cleanliness Possibility to stay together with my children in the other room respect of special request , even through BOOKING.COM
Location Room outlooking a wall partially
Nice, clean room. Helpful and friendly staff. High breakfast standard.
A bit crowded at breakfast at "peak" hour.
Friendly, helpful staff, very quiet, very clean, comfortable bed.
We did not eat breakfast at the hotel, since we consider 22 Euros per person to be ridiculously expensive for breakfast! But there are several options just down the street.
I loved the tea corner in the lobby. The location was ok, close to St. Georg, lots of cafes and restaurants in the vicinity yet calm and green around the hotel
You need to call staff to open windows, you need to call staff for a chain lock on the door. The apples were rotting in the lobby. The shampoos and coffee in the room weren't refreshed the next morning. They seemed a bit stingy for a hotel of that caliber
dirty room when i checked in
As a IHG reward club member we expect front desk will be select better room select for us. And inform us the hotel ongoing facilities.
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