눉The room, had a lovely firm bed, but nonexistent "pillows". I used a chair cushion. Lights as part of the bed headboard, were so uncomfortable, I couldn`t sit up without banging into one. The clutter of too many lights and furniture for comfort. Having to step into a bath to shower, totally acceptable and dangerous.
While advised in the bedroom, to turn off the lighting to save energy, the bar area, had so much lighting switched on, it was painful. We sat in, what could have been a comfortable bar area, but were blinded by a plethora of lamps, spot lights and chandeliers, with no concern for energy saving and this appeared to be the case, throughout the hotel.
We had to book different flights, due to the Lufthansa strike, reception staff were helpful, but just, to a point.
This hotel seems to confuse bling with comfort and customer service.We chose this hotel having read great reviews and were sadly disappointed.