Novotel Mainz  

The barman was friendly and helpful.

The breakfast was extremely expensive €18pp. The night porter was very unfriendly and the receptionist during the day was the same. There was nobody at the leisure club reception and we were unable to get towels or assistance. All signs were in german and we did not understand. The beds (2 singles pushed together although we booked a double) were very uncomfortable - my husbands back was very sore after our stay.

Clean and comfortable, room service meal was excellent

Breakfast selection was not as good as I have seen in other Novotels - looking for English breakfast options

The rooms were very confortable and clean and the hotel facilities were great.

We were unable to get a full room service menu and when we called the restaurant number we were unable to get a straight forward answer as to what was available.

The bed and especially the pillows were entirely uncomfortable. I believe there are better alternatives in the same price range.

Early bird breakfast.

Staff at desk not very helpful. No info given. Bathrooms could have been cleaner. Wifi should be included in room.

We struck a heat-wave in late August, so didn't enjoy walking up the hill from the railway station, but otherwise it's quite close, and also a short walk to the old town. Room service meals were good, and reasonably priced.

This was our second stay, the location is good, all staff seem to speak good English, dinner and wines were excellent as was the restaurant manager/head waiter

The restaurant in the cellars was not open - 'out of season' ?! despite asking specifically for a double bed, twin beds pushed together were provided and I didn't get a response to my request on the booking form Breakfast was the usual buffet (not as good as last time) the main problem being cooked foods kept under heat and coffee not freshly made 5 minutes walk into town for a much cheaper and better breakfast, with coffee made to order Poor choice of tv progs

The hotel is well-located - fairly close to the main railway station, up an attractive hilly street and in an area of parklands. Loved the row of windows (although a few didn't open properly, and one was even missing a handle) and the block-out curtains so you can sleep in!

As with many Novotels it is all a bit too impersonal - staff were bored and off-hand with me and other guests. My room door was located in a semi- circle of three doors, with a fourth guest door nearby: this looks a bit more interesting than a row of doors, however, it meant that I kept hearing doors bang while trying to sleep. Also, noise travels easily from other rooms. My bed only had one pillow and off-white sheets with no quilt/cover, and there was no extra bedding in the storage areas - this is acceptable in cheaper hotels, but you'd expect more from a novotel. Despite misgivings, if this hotel continues to offer rates that are only slightly more expensive than run-of-the-mill properties, it still represents value for money.

clean, the room is not small

the swimming pool only opens till 10:00PM. restaurant is expensive.

The spa was excellent, clean and quite relaxing indeed! The crew was very polite, always with a smile.

The fact that nakedness is obligatory into the sauna. We got yelled at from other clients when we entered the sauna with our bathing suits (which were pretty clean bu the way:-) Different country, different custom...They called the spa receptionnist to tell us that we have to remove our bathing suits(at least he was very polite)

liked the use the fitness centre and pool.

the ridiculous high pricing for internet use (daylight robbery)

central location in a beautiful area

carpet in the rooms looks like it could do with a clean

Breakfast. Service.

There isn't free Wi-Fi.