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Newest reviews for Hotel Engel

  • Keith
      United Kingdom
    July 1, 2014

    Cleanliness and general ambience

    Location-a 10 minute walk to the underground station which is oddly hidden on a forrest and easy to miss. A further 20 minute ride to the centre of the city. Charge for wi-fi after a free 24 hours

    7.9

  • Emre
      Turkey
    July 1, 2014

    Rooms are large and clean although a little outdated style. All reception staff (except one elderly) were very helpful and cared.

    One of the (elderly) reception staff should (re)learn how to talk to guests. Guests don't care about what the hotel staff "usually" does, they care about their own needs.

    6.3

  • Nicola
      Germany
    May 15, 2014

    The hotel is very nice but it is more a business hotel. This didn't bother us in the least. It was very nice there. We slept well and we had a very nice and large room. The bathroom was larger and clean. There was a minibar and the prices for the drinks in the mini bar were normal. We paid 111 Euro for the night with breakfast. I wouldn't want to pay more. The bar was open all night, I think and the bar keeper very friendly. We came back to the hotel late after a concert and it was nice to sit in the bar. Others came too and it was a very nice atmosphere. People complain about carpets which shoe wear and tear but how often should a hotel have to change the carpeting?!

    They make a great mistake! 1. On booking.com it said wifi was free. In the booklet in the rooms it said you had to pay for wifi, so they should change that. 2. They had such a good breakfast, but why ruin it with bread that is a day old?! We had fresh fruit and fresh cucumber and tomatoes..... but the white bread and the brown bread was old. Why make such a bad mistake?! Also the bacon was so dry and didn't taste good. They also use powdered scrambled eggs. I just cannot understand why people try to cut corners. Breakfast would have been perfect with fresh bread and fresh bread rolls from the bakery. All in all this is a great hotel but the restaurant should stop trying to cut corners. It just makes things worse. Also they should forbid people to use their mobile phones in the restaurant. I really don't want to know how Mrs .... business is running.

    7.9

  • Perry
      United Kingdom
    April 22, 2014

    On arrival there was ample parking on site which there is no charge. Checking in was seamless, apart from having to request towels which weren't in the room, but not a big deal. Location is great, short walk to the subway station, a good way to walk of the hearty breakfast you can have from the vast selection each morning. The staff were excellent, knowledgable and helpful. The hotels public areas are clean as were the rooms. Bathroom was spotless. Each room as a safe, had to request key at reception, no charge. We decided that if we were in Hamburg again we'd stay here again without hesitation. Even though the hotel isn't located in the centre it was reletively easy to get to the harbour and other attractions. The airport is close by but any noise didn't spoil the ambience of the hotel. I would highly recommend this hotel...

    Having to leave...

    9.2

  • Ian
      United Kingdom
    April 5, 2014

    Very friendly Staff Very helpful

    8.5

  • Anonymous
      Slovenia
    March 24, 2014

    The receptionist was utterly rude and unhelpful!!! The rooms were not cleaned properly. I wouldn't recommend this place to my friends/acquitances.

    4.6

  • Alagukannan
      Austria
    March 12, 2014

    I like the room facilities like clean bed, silent location, TV, Internet, very good toilet and bath room.

    The day when I checked in, the man in the front office was not behave friendly. He was not explained the room where it is located. He felt nerved when I asked where the room is. But the old woman in the reception speaks respects with all. That was great. The hotel located more faraway from hamburg head train station. And for bus connection to main city, you must walk some minutes to come to small bus stop or every time you must take taxi. It was uncomfortable. And I feel money is little bit higher for the small room what I had. Otherwise all was good.

    5.4

  • Siarhei
      Belarus
    January 30, 2014

    near airport

    no so easy to book room(in booking indicate "cancellation without penalty and payment" but in real try to take deposit)

    7.5

  • Anonymous
      Germany
    October 28, 2013

    Proximity to Airport

    6.3

  • Jack
      Norway
    October 2, 2013

    nothing

    Have to pay for juse of Wi-Fi, breakfast whas not included in room price, staff unfriendly, noicy breakfast room

    4.2

  • Dr
      United Arab Emirates
    August 27, 2013

    3* Hotel with good value for money near metro station. Friendly staff. Clean.

    No aircon. Distance from city center. Room 210 located near breakfast room. Smoking room could not be changed to non-smoking room.

    7.9

  • Anonymous
      Finland
    July 30, 2013

    - A very cosy hotel with a lovely garden to have a glass of wine. - Good breakfast with a nice view in the garden. - Clean room and good lightning.

    - Internet connection was not so good, it broke all the time. - Only one pillow in bed and it was really thin. - A 10 minute walk to the subway station.

    9.6

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