Eurostars Grand Central  

I could not believe people were moaning on here about the location, you could not be any closer to the centre if your hotel was in the Marienplatz!! Right outside the hotel is a tram which takes no more than 5-10minutes to the main station and Karlsplatz. Tip to anyone who moans about having to trail their bags on the "arduous" 15 minute walk from the main station......spend eur1.20 On the tram !!! The hotel was excellent for loaction, price and comfort, the beds alone are worth the stay. Anyone complaining about the lovely wooden floors might want to take a microscope to any hotel room carpets and see what lurks within. It was unbelievably quiet also. I cannot comment on the food as we did not dine there but given everything else I have seen I would imagine it was also very good. I would highly recommend this hotel, puts some of the 5 stars I have stayed in to shame !!!!!!

Breakfast was very expensive, especially compared to other hotel in other cities

The room was spacious and the double bed was fantastic! Our room was close to the street but there was no noise at all. Sauna is nice (but open only until 11pm).

Pillows were terrible and I woke up with a neck pain; the room wasn't cleaned well enough after the first night we stayed there. We heard from collegues that other rooms had see-through wall between shower and the bedroom which was quite uncomfortable when sharing a room with a collegue... The WI FI didn't work and the staff at reception couldn't care less. He simply said if it doesn't work it must be problem with the room. When I asked what can we do he said he can only get someone to look at it in 24h. We finnaly asked for a cable. The gym shouldn't be called a gym - there a 3 cardio machines only, now weights etc; Breakfast was not worth the price of 18 euro in addition tpo the price for the room.

Rooms in this hotel are very good. Also it is very close to the center of the Munich and railway station.

Service level in this hotel is very low. When I came to this hotel with my family after the long trip very tied with the small child in my hands nobody even helped me to get our baggage to our room. A lot of staff were in, but nobody proposed to help. The same situation was when we were checking out. Restaurant was always closed. I tried to get to it twice, for the fist time manager at the reception told we that it does not work on Sunday, for the second time I came to it about 21:00 and it was already closed. I think restaurants in the hotels should be convinient to the travelers, but not for the staff.

The place is clean and chic with all modern facilities. The price is reasonable and definitely value for money.

Though our room was given around 4pm due to their internal mess up with heavy booking, we didn't mind as the front desk staff apologized sincerely. We reached there around 2.15pm from Munich & waited in their lounge.

It was a lovely hotel, very comfortable beds.

It is a little far out of the main city- although only a couple of km from the train station. It is rather expensive for where it is and we had an incident in the hotel bar in the evening where after ordering drinks we were made to wait well over half an hour for our bottle of champagne and had to ask for it several times, the lady behind the bar who I think was some form of manager was extremely rude. Breakfast is also expensive.

Overall, we are very happy with the facilities the hotel provided i.e. the swimming pool and the fitness. After a long day, I can really relax in a quiet ambience. The reception was very informative with a good handout of the city map and the highlights of the town which were great. The hotel is very modern and clean with a good proximity of the city in about 1 km. It is also near the supermarket where we can buy almost everything.

The temperature in the room should be a little more cooler; even though, I adjusted the temp control to 10 c. It has made no difference and then I had to also open the window which also helped. I'm not sure if all other rooms feel the same or not. Pls review.

The room was clean.

Location is far away from shopping city centre. It requires 15 min walk to hobnhoff train station and another 10 min to Marin Plazz. No food stores near the hotel.

Central Location , modern clean lines

Bed & Pillows were a bit hard for my liking

Too small gym

The staff was awesome.

No Ironing board in room Had to obtain from reception and carry myself to room