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Hotel Excelsior
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When would you like to stay at the Hotel Excelsior?
Top
Based on
2471
reviews
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Show scores of:
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Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Anonymous
Young couple
China
November 2, 2009
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The bed was very big and really comfortable. The breakfast selection was impressive too 6-7 different breads, even a big pile of smoked salmon, so it was really good. The location is also great, right next to the main train station which makes it easy to get to and back from the airport for 3,7 EUR/person/one way. Local transport (tram, bus, subway) in front of the hotel. Free minibar in the room where wireless internet access is also available for free. The strength of the signal was quite weak though.. I definitely recommend this hotel. I was missing a brochure from the room which could have given more information about the amenities of the hotel. We asked for non-smoking room but still got smoking one. Wireless internet signal was weak in the rooms, or didn't work at all. |
9 |
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Richard
Solo traveller
Menlo PArk,
United States of America
October 29, 2009
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Location and free Internet |
7.5 |
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Richard
Mature couple
ARBROATH,
United Kingdom
October 29, 2009
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Locallity to train station and city centre, staff friendly and helpful, breakfast and free minibar excellent Not being informed that our double room was a small double room next to hotel stairs was smaller than other double rooms, bed jammed against wall meaning access only from one side which was also tight against the bathroom door I think this should only be a single room as was amazed at how much space my friend had in his single room, considering that we were staying more than one night ( four nights in total ) thought that we would be given the normal double rooms that had the normal space |
8.5 |
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Marina
Family with older children
Riga,
Latvia
October 28, 2009
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The breakfast was very good, the staff was helpful and answered my silliest question,the room was very comfortable. The room-service was disturbing. The man started to clean the room probably at 7 o'clock in the morning and he woke us up all our stay at 8 in the morning with banging at the door and trying to open the door. That was really disturbing. |
8.5 |
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Anonymous
With friends
India
October 28, 2009
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The additional facilities provided by the hotel are amazing. Very rare to see ironing, internet, mini bar and local calls free in a hotel. International phone calls are very expensive. As a suggestion, the photo frame on top of bed needs to be fixed further up to avoid touching the head while sitting on the bed. |
7 |
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Daneen
Group
San Antonio,
United States of America
October 27, 2009
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We were in Europe for three weeks and this was the best hotel by far. It is right across the street from the train station, quiet, clean and reasonably priced. I can not say enough nice things about the staff. They just went out of their way to make our stay convenient. We went on a tour and they let us stay an extra hour in our room. We had to wait in the lobby with our bags for our train and they gave us coffee and cake. The breakfast was better than the breakfast we paid $20 for in France. On a scale of one to ten, this hotel is an eleven. |
10 |
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Swen
Solo traveller
MYSTIC,
United States of America
October 26, 2009
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Convenient location, Nice size rooms, Mini bar, Great Breakfeast |
10 |
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Bonnie
Solo traveller
Tseung Kwan O,,
Hong Kong
October 26, 2009
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Location is super as it is just opposite to the train station. Free Internet is definitely a plus. Wide range of choice for breakfast. I even found Chinese BBQ bun. Though standard was nothing special, it showed that the hotel does want to take care of guests from all over the world. |
7.5 |
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Anonymous
Solo traveller
United Kingdom
October 26, 2009
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Free drink in the mini bar is very nice! Breakfast is not good. And pigeons are living in the window frame. |
6.5 |
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Anonymous
Solo traveller
United Kingdom
October 26, 2009
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Good location, great free services available (wifi, minibar, etc), staff very helpful Room was on the small side |
8 |
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Claudine
Family with older children
oslo,
Norway
October 25, 2009
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the hotel was perfect to us aas whole family. it is very accessible and the staff are very accomodating. |
10 |
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Heikki
Solo traveller
Jyväskylä,
Finland
October 25, 2009
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good situation near the city and free minibar on the night too noise and expencive parking |
6 |
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Douglas
Mature couple
Westminster,
United States of America
October 25, 2009
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Great value, great location, good food, free minibarm great service, a balcony, and clean comfort. |
10 |
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Joseph
Solo traveller
Haifa,
Israel
October 25, 2009
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Location is the main benefit for train travelers, as the hotel is at the rail station. There is complimentary coffee and cake at the reception, and coffee in room. Mini bar is free. Business class room was specious and bed very comfortable. Bath was in new condition. Rooms facing rear side are quiet. I ordered a business class room, which is supposed to be higher class.First I was given a standard room with small bathroom in poor condition. After complaining, the room was changed into a good room on the 7th floor. The lift is small and slow. |
8 |
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Anonymous
Family with young children
United Arab Emirates
October 24, 2009
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Great location, comfortable room, good breakfast spread Bathroom too small, no lock to bathroom door |
7.5 |
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Wanil
With friends
Kwanakgoo Seoul,
Korea, South
October 24, 2009
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Mini bar free! Nice breakfast & kind staff |
10 |
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James
With friends
Calgary AB,
Canada
October 22, 2009
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The room was without any frills but very clean. We enjoyed the buffet breakfast and the free mini bar was a plus. While coffee was available in the lobby, for the whole of our stay there were no clean cups available and the staff did not appear to clear the used ones away which generally created a messy welcome. |
7 |
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Lorraine
Solo traveller
Coventry, Rhode Island,
United States of America
October 21, 2009
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Convenience to transportation, quiet rooms, good breakfast The hairdryer is completely outdated and difficult to use. |
8.5 |
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Luca
Solo traveller
Este (Padova),
Italy
October 21, 2009
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The All Inclusive concept (free mini-bar, free Internet, breakfast included and more.This give you the impression that you are really at home and you don't need to be carefull about extracosts. A particular mention also to the reception desk, that was very kind with all my problems. Finally the position of the hotel, close the the Hbf of Frankfurth give you all the possibilities to move without car and also a full time shopping center open (in the Railway Station). The room was very small. |
7.5 |
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Anonymous
With friends
Indonesia
October 21, 2009
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Free Mini Bar and Free Business Center The smell of the room. The smell of cigarette makes the stay unpleasant. |
4.5 |
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Walter
Solo traveller
Clovis,
United States of America
October 21, 2009
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Theb staff was extremely helpful. Free coffee in the and free drinks in the mini-bar. An excellent free breakfast was spread early for those like myself with an early departure. The most convenient location possible. Super value for a great stay. |
10 |
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Anonymous
Solo traveller
Norway
October 19, 2009
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The business rom, the view on the skyline The elevator, for much waiting and not enough capacity |
7 |
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Inguna
Group
Riga,
Latvia
October 19, 2009
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Location, possibility to use internet Interior (design) could be better |
7.5 |
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Anonymous
Solo traveller
Germany
October 19, 2009
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The room was quiet and roomy. The location near the main train station is excellent. My key didn't work for one days and a staff member had to always open my door for me. But the staff was friendly and got it fixed. |
7.5 |
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Anonymous
Solo traveller
United Kingdom
October 18, 2009
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I like the buffet breakfast, available very early to 10am. and the price for single rooms. |
8 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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