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Konrad-Adenauer-Str. 7, Frankfurt City Center (Old Town), 60313 Frankfurt, Germany – Show map
Excellent location – rated 9.3/10! (score from 503 reviews)
Rated by guests after their stay at The Westin Grand Frankfurt.
|Deluxe Single Room|
|Classic Single Room|
|Deluxe Double Room|
|Executive Club Room (1-2 People)|
|Grand Deluxe Double Room|
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503 verified reviews
They speak your language!
The Westin Grand Frankfurt's staff speaks: Turkish, Portuguese, Polish, English, German
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Sauna, Fitness Center, Solarium, Spa, Massage, Indoor Pool, Bicycle Rental
Food & Drink
Restaurant, Bar, Breakfast in the Room
WiFi is available in all areas and costs EUR 6 per 30 minutes.
WiFi is available in public areas and is free of charge.
Public parking is available on site (reservation is not needed) and costs EUR 23 per day.
Room Service, Packed Lunches, Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Soundproof Rooms, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
Turkish, Portuguese, Polish, English, German
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
All children under 2 years stay free of charge in a crib.
All older children or adults are charged EUR 50 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 503 reviews
Value for money
Show reviews from:
This 4-star hotel is in the heart of Frankfurt, a 5-minute walk from the Zeil shopping street. It offers international cuisine and a spa area with sauna, gym and massages.
Score from 1824 reviews Very good
This 19th-century hotel is just a 5-minute walk from Frankfurt's Old Town and Opera. It includes Michelin-star cuisine and a large spa providing massages and beauty treatments.
Score from 959 reviews Excellent
This elegant hotel welcomes you with luxurious interior design, modern cuisine and holistic relaxation. It is right in the heart of Frankfurt, only steps from the Zeil major shopping street.
Score from 864 reviews Wonderful
In the heart of Frankfurt am Main city center, this modern hotel offers free Wi-Fi, a breakfast buffet and a fitness area. Fleming's Deluxe Hotel Frankfurt Main-Riverside also has sauna facilities.
Score from 610 reviews Very good
-Staff is very friendly. No complaints. -When we got there, we tried our key for our room, and it would not let us in. Then we got another room key, and again, would not work. The next time, the person at the reception desk came up and tried it. There was something with the door. They were able to switch us to another room and gave us a free upgrade. She was very nice. -Then my boyfriend and I were tried to get massage appointments at the hotel spa. There was not anything available, but the next day they called us and were able to squeeze us in. And they were very nice. -Location is great. Just a couple of minutes from a large shopping area, some bars, and a metro. We were very happy about the location.
There was a concert we were going to at the Festhalle and we wanted to stay overnight in Frankfurt. The reason why I chose this hotel is because I was referred to it by my friend. I loved this hotel the minute we walked in. As soon as we walked in we were greeted very kindly. I personally didn't know how nice the hotel but to me it was REALLY nice. So nice I felt underdressed. Even though I felt underdressed the staff was still extremely nice and courteous. We absolutely have nothing bad to say about the staff. They were awesome and very helpful. Location wise I'd say it was perfect. It was within walking distance of a huge shopping area and the Metro was also within walking distance. The room was very clean and the bed was very comfortable. We have no complaints about The Westin Grand. Also we went to thier lounge area before our concert to have a drink and the atmosphere there made us second guess if we even wanted to go to the concert!! It was very cool. We would definately stay here again.
There is nothing I didn't like about this hotel these are just tips: *When driving there and if you are parking at the hotels garage, it's literally right around the corner of the hotel. I was confused looking for it and drove past it twice leading me to turn around a little ways down the street. There is a lot of traffic in that area so be sure to drive slow enough to not miss the entrance. *If you are going to a concert at the Festhalle it is best to take the metro. I wish I had done more research in advance to know this then we could've planned to take the metro. Instead we took the cab and there was a lot of traffic I thought we weren't going to make it. The cab driver made it but just to avoid the stress of traffic we could've left earlier and taken the metro to the Festhalle.
The Location, the food, the staff
The rooms very small, very dark, small bed with only 1 bedside table.
I requested hot water from express service morning, after around 15 min. One old man (servant) came and gave me water boiler instead... The first bad thing is the way of handling, he was keeping his hand under boiler electrical base and just when I hold the boiler from its handle he removed his hand immediately and the electrical base failed down and he moved look like happy for what happen and didn't say any thing! Even didn't collect the base ... I talk with express service and I said I requested hot water but you sent a boiler!! He said ok and I told him about how servant handled the boiler even that boiler was not in good condition and said ok... But they did not send hot water !! The hotel is good but that such action giving bad image.
location,clean and comfortable bed
only body wash,shampoo and conditioner provided ,you have to ssk for other else.
I was member of the preferred gest programm But the resorptionest didn't give me preferred gest room
Location and Design
Massge was Not Good enough
The location,the design,the housekeeping service
Front desk staff friendliness is not bad, but not so good either. No complimentary newspapers in English !
The stuff working in serveces in the interance they are very helpfull . the stuff working in the breakfast resturant.
The concerge employes not cooprating as my expectation.
Staff in the hotel without Exception excelent
The room was spacious with a very comfortable bed. The staff was very helpful. Didn't get a chance to try the gym and spa but it looked good.
The only negative was the fact that they didn't have free wifi.
Staff not eager to help Price paid was three times the normal price for the hotel due to high business season. Overcharged for a 7 minute phone call (eur95 for 7 minutes, call within eu). Room amenities limited to only shampoo and hair conditioner. Expected to at least have some sleepers, cotton, etc (as other 5* do!). Dinner at the hotel bar was great but was served after 1 hour.
House keeping is slow
Very friendly and helpful staff. Spacious and nice rooms.
Internet is not only very slow but also ridiculously expensive.
Sehr gepflegtes Schwimmbad!
every things are good what to say more
supper front desk manager
The standard is high and it's very good for customer visits in Frankfurt.
Perfect choice. Deserves every cent paid. Strongly recommended.
Friendliness of staff and good service, I enjoyed also my upgrade to a penthouse, was fantastic experience
Air condition system
Good location near both U and S station. Comfortable rooms.
Charge a lot for WIFI and it didn't work part of the time. Hard to do business.
Location is perfect.
Special requests included in my booking has been ignored with no excuse. Room location was extremely far from the elevator, a two minutes walk.
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