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Konrad-Adenauer-Str. 7, Frankfurt City Center (Old Town), 60313 Frankfurt, Germany – Show map
Excellent location – rated 9.2/10! (score from 535 reviews)
Rated by guests after their stay at The Westin Grand Frankfurt.
|Deluxe Single Room|
|Classic Single Room|
|Deluxe Double Room|
|Executive Club Room (1-2 People)|
|Grand Deluxe Double Room|
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536 verified reviews
They speak your language!
The Westin Grand Frankfurt's staff speaks: Turkish, Portuguese, Polish, English, German
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Sauna, Fitness Center, Solarium, Spa, Massage, Indoor Pool, Bicycle Rental
Food & Drink
Restaurant, Bar, Breakfast in the Room
WiFi is available in all areas and costs EUR 6 per 30 minutes.
WiFi is available in public areas and is free of charge.
Public parking is available on site (reservation is not needed) and costs EUR 23 per day.
Room Service, Packed Lunches, Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Soundproof Rooms, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
Turkish, Portuguese, Polish, English, German
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
All children under 2 years stay free of charge in a crib.
All older children or adults are charged EUR 50 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 535 reviews
Value for money
Show reviews from:
This 4-star hotel is in the heart of Frankfurt, a 5-minute walk from the Zeil shopping street. It offers international cuisine and a spa area with sauna, gym and massages.
Score from 1889 reviews Very good
This elegant hotel welcomes you with luxurious interior design, modern cuisine and holistic relaxation. It is right in the heart of Frankfurt, only steps from the Zeil major shopping street.
Score from 948 reviews Wonderful
This 19th-century hotel is just a 5-minute walk from Frankfurt's Old Town and Opera. It includes Michelin-star cuisine and a large spa providing massages and beauty treatments.
Score from 1048 reviews Excellent
Overlooking the Main River, this hotel features a free pool and gym, and elegant apartments with balconies. Frankfurt Central Station and the Zeil shopping street are just one subway stop away.
Score from 848 reviews Excellent
The location is good and the reception area is beautiful
The hotel is old and the rooms quite small.
I'm sorry 350 euros a night and they want to charge you to use wifi in your room! Coffee shops give it free so why does a 5 star hotel want to charge me, there is a value disconnect here?
The room, the service, and the hotel restaurant food . The pool and the sauna all excellent
The Sushi Bar in the hotel was the worst i have ever been too. Terrible sushis, staff were rushing you all the time. Go to the shopping centre down the road with the curved g;ass front. The Sushi in there was excellent and a third of the price. The hotel need to get rid of that restaurant as it goes nothing for there 5 Star rating all.
everything about this hotel in excellent
The spa, the ambiance, the service
Location is very good. Right at big shopping mall and railway system which also includes the Airport Line. Staff excellent. Good Chinese Restraunt in Hotel
Everything except wifi!
Wifi! €16.50 for 24 hrs in a city where it is free in most places is horrendous. Parking should also be subsidized...
location, room and the food
no free wifi in the room
Valet parking, very central location, nice decor, free wifi in lobby, the fact that there is a pool... Nice to have a coffee maker in the room.
...but the pool was very cool and even after 5 minutes in it still felt uncomfortable. I hardly slept because the bed was too hard. Slow service in the bar-cum-restaurant (but good choices). Just when I needed them, discovered that there were no cotton sticks. And my nice coffee maker didn't work. And the sink didn't properly drain. Told staff about all this at check-out but did you think they, for instance, offered me my bar cappuccino for free or so? No way. Hardly an apology. Won't go back there.
The location was great for shops , Christmas market and river cruise. Rooms were lovely, spacious and very comfortable. The bar was great.
The reception staff were awful. Incredibly rude and unhelpful. My friend and I had requested a twin room three months ago but on arrival we were told quite abruptly ... There were none available and our only option was to book another room at an extra £300! £80 more than our original price Or cancel our one room and go somewhere else! Not the attitude I expected for a 5 star hotel! Having stayed at the westin in New York twice ... I had expected the same level of excellent service I received there so I was very disappointed .
1-location 2- breakfast and lounge
1-Conceirge: ill advice for a shipment of €700 perishable goods was eventually lost. 2-Arrived early 10:00 am to rebooked suite was not accommodated till 5:00. 3-When tried to straighten things with concierge it was impossible to get a manager, kept getting the same person the complaint was against
Attentive staff. Excellent rooms. Very clean and smart throughout the hotel. Excellent breakfast but only served until 10.30 even at weekends. Great location - very close to the shopping high street and excellent underground links to all the city and direct to the airport.
Although the hotel was excellent I am not sure the price was entirely justified. €19 for one day of business use internet given the price of the rooms feels somewhat ridiculous.
there is no free internet in the rooms
-Staff is very friendly. No complaints. -When we got there, we tried our key for our room, and it would not let us in. Then we got another room key, and again, would not work. The next time, the person at the reception desk came up and tried it. There was something with the door. They were able to switch us to another room and gave us a free upgrade. She was very nice. -Then my boyfriend and I were tried to get massage appointments at the hotel spa. There was not anything available, but the next day they called us and were able to squeeze us in. And they were very nice. -Location is great. Just a couple of minutes from a large shopping area, some bars, and a metro. We were very happy about the location.
There was a concert we were going to at the Festhalle and we wanted to stay overnight in Frankfurt. The reason why I chose this hotel is because I was referred to it by my friend. I loved this hotel the minute we walked in. As soon as we walked in we were greeted very kindly. I personally didn't know how nice the hotel but to me it was REALLY nice. So nice I felt underdressed. Even though I felt underdressed the staff was still extremely nice and courteous. We absolutely have nothing bad to say about the staff. They were awesome and very helpful. Location wise I'd say it was perfect. It was within walking distance of a huge shopping area and the Metro was also within walking distance. The room was very clean and the bed was very comfortable. We have no complaints about The Westin Grand. Also we went to thier lounge area before our concert to have a drink and the atmosphere there made us second guess if we even wanted to go to the concert!! It was very cool. We would definately stay here again.
There is nothing I didn't like about this hotel these are just tips: *When driving there and if you are parking at the hotels garage, it's literally right around the corner of the hotel. I was confused looking for it and drove past it twice leading me to turn around a little ways down the street. There is a lot of traffic in that area so be sure to drive slow enough to not miss the entrance. *If you are going to a concert at the Festhalle it is best to take the metro. I wish I had done more research in advance to know this then we could've planned to take the metro. Instead we took the cab and there was a lot of traffic I thought we weren't going to make it. The cab driver made it but just to avoid the stress of traffic we could've left earlier and taken the metro to the Festhalle.
The Location, the food, the staff
The rooms very small, very dark, small bed with only 1 bedside table.
I requested hot water from express service morning, after around 15 min. One old man (servant) came and gave me water boiler instead... The first bad thing is the way of handling, he was keeping his hand under boiler electrical base and just when I hold the boiler from its handle he removed his hand immediately and the electrical base failed down and he moved look like happy for what happen and didn't say any thing! Even didn't collect the base ... I talk with express service and I said I requested hot water but you sent a boiler!! He said ok and I told him about how servant handled the boiler even that boiler was not in good condition and said ok... But they did not send hot water !! The hotel is good but that such action giving bad image.
location,clean and comfortable bed
only body wash,shampoo and conditioner provided ,you have to ssk for other else.
I was member of the preferred gest programm But the resorptionest didn't give me preferred gest room
Location and Design
Massge was Not Good enough
The location,the design,the housekeeping service
Front desk staff friendliness is not bad, but not so good either. No complimentary newspapers in English !
The stuff working in serveces in the interance they are very helpfull . the stuff working in the breakfast resturant.
The concerge employes not cooprating as my expectation.
Staff in the hotel without Exception excelent
The room was spacious with a very comfortable bed. The staff was very helpful. Didn't get a chance to try the gym and spa but it looked good.
The only negative was the fact that they didn't have free wifi.
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