Heidelberg Marriott Hotel    

- zeer vriendelijk personeel - men heeft de wil aan alle wensen te voldoen

- men beveelt vaak ongevraagd iets aan voor een meerkost (kamer met zicht op de rivier, duurste ontbijt, ...)

nette kamer, vriendelijke ontvangst en bediening ontbijtbuffet lekker in aangename eetzaal met zicht op rivier (Neckar)

Niet echt tegengevallen maar het zwembad is wat verouderd van infrastructuur.

Rust, stadscentrum, ruimtelijk, parkeergarage, prettig hotel.

Dat je voor zowat alles extra moest betalen. WiFi zou gratis moeten zijn. € 12,50 voor 24 uur is veel te duur. Garage is te duur. Ontbijt zou in prijs inbegrepen moeten zijn.

zeer attent en vriendelijk personeel de mogelijkheid bus-tramtickets te kopen ontbijtbuffet was uitstekend

geen opmerkingen , alles was prima in orde meer wegwijzers met de naam van het hotel vanuit alle richtingen

Zwembad viel tegen

Loved the view from our window and the fact that we had Wi in our room

everything was fine

dusty room , bad smells of towels

We stayed here for three nights recenty for a short, family visit to the region. The hotel is easy to find and we had no trouble checking in to our two adjoining double rooms (not booked but luckily available). The look and feel of the corridors and rooms themselves was what I've often experienced in similar establishments in middle America. The beds were large and comfortable and we were pleased to have tea/coffee making facilities in the room. The location on the banks of the Neckar was great for walks and we weren't too far from the old town of Heidelberg - we walked there most of the time from the hotel. We were delighted with the discovery in the room after a hard days sightseeing of a lovely bottle of bubbly and card signed by many of the employees in recognition of the birthday of one of our party. That was really thoughtful and helped to balance, on the one side the poor hotel policies regarding pricing by the management with the personal gesture of the local staff on the other. Thank you!

Our biggest complaint was the overal cost of everything. Paying 20,00 Euro per day for the underground parking is ridiculous. Even more so is the crazy price to access wlan in the hotel. Hello, we are in a modern world now and nowadays I really do expect free access to the internet (and not just in the "business centre"). If I had been here on business I would have changed my booking. And please be crystal clear on what you have at breakfast. We got into an awful mess having to justify that, no, none of us in our party of four had eaten anything warm at breakfast and therefore subject to the whooping 22,00 Euro per person for the buffet! Explaining this cost us a lot of lost time when checking out and meant that we were late for subsequent appointments. Oh, and by the way, on checking out the receptionist made an awful mistake on the bill, forgetting over 350,00 Euro, which we pointed out when we noticed and later returned to correct the error...

Location on the river with boat connection to key points of the old city. Closeness of public transport (trams, buses) to get to and from the old city.

Several attemps needed to find us keys to get into the executive lounge for breakfast.

Very impressive hotel in a wonderful location with beautiful rooms with everything you might need.Hotel restaurant and bar were great and all the staff were very welcoming,helpful and friendly.

everything! this is 5 star, not 4!

a little of the centre, need to take bus or tram every time go out

Staff were very friendly, everybody spoke English and great location, great choice of breakfast, and good restaurant in the evening, the swimming pool was good for our 1 year old.

You have to pay for parking 20 EUR per day and have to pay for WIFI - this really annoyed me. As you think your getting a great deal for 85EUR per night, and then works out approx 140 EUR if you add parking, WIFI and breakfast.

good service and good breakfast.

Staff, pool

Outdated room furniture , carpet, bathroom

Unqualified personnal

friendly staff, wonderful rooms, good value for money

The staff was great and the location wonderful!

The staff was very friendly. The location is close enough to the old town that walking is not a problem.

Great Bed, Fitness studio is perfect for a quick work-out and the pool to relax in afterwards.

The room was not as clean as I thought it would be. Hair here and Hair there. abit of a turn off.

Helpful friendly staff

This hotel would charge you for air if they could. Everything is an extra. Wifi extra. Parking extra. Breakfast extra. River view extra. Doesn't matter if you have a Marriott card, everything is extra.

German-English knowledge and comfort of staff, nearness to Klinik and transport easy to access, great view of river, wish we had brought our bathing suits!

Room 269 - toilet water didn't always shut off properly, halls narrow with room service and/or housekeeping carts it was hard to pass with luggage...

The location was good for the train but nothing else eg restaurants and I would not eat in the hotel as it is far too expensive

We have travelled for 3 months throughout Europe and this is the first hotel we've had to pay for wifi - 12.50 a day. No safe and no milk. You had to go and ask. No tourist information at the desk

Food in the restaurant is good!

Zero flexibility of the hotel management. No curtosy to properly evaluate my uncle's long stay in the hotel (for over 3 weeks sometimes renting several rooms). Hotel's t&c's are applied without exception. Bad service!

View of the river. Very clean. Bar staff very freindly.

Taxi Journey needed to the town centre 20€s return minimum. Parking cost 36€s for two nights Internet costs 25€s for 48 hours Breakfast costs also too expensive