Hotel Herzog Wilhelm City

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Staff were very helpful and friendly. Cleanliness overall was excellent. Varied selection for a first class breakfast. Staff continually in attendance in the breakfast room replenishing and refilling containers.

I booked a double room in October, yet on arrival in December I was allocated a twin room. On complaining to the receptionist I was advised that there were no double rooms available. This was surprising, as I booked 2 months in advance and turned up at 1100 on the day of arrival. I was offered a double room on the second night or a discount on the twin room. On departure the discount was 6.4%. In the circumstances I did not consider a 6.4% reduction was adequate compensation for their inability to supply the double room we had contracted for. I did not consider it worth arguing the point with the receptionist, whom I might add was very pleasant in all our dealings, and paid the reduced amount.

We went to the christmas markets and lots of sightseeing

Really good located- close to the city center and the main station, but also quiet street. Clean rooms , good breakfast, friendly stuff. Thanks!

Check in too late - at 14.00, it could be also a bit earlier, because check out is already at 10.00.

Quiet area, very close from downtown. Also can be reached easy public transport U and S-bahn. Nice and good breakfast.

Small rooms. An old hotel from '70-'80 years but clean and the price value was fair.

The breakfast buffet, the helpfulness of the staff and the location

It had to be the location of the hotel it was a 5 minute walk to the city center,the staff were friendly and helpful which always helps,as for the rooms they were basic but were clean.The tube is just across the road aswell so we could travel around easily

Excelent location

It needs some repairs. A little noisy because of the street.

During my recent stay at the Hotel Herzog Wilhelm City I was really very positively impressed with the quality of the hotel staff service, budget price, and especially very reach breakfast in the morning.

No connection to the Internet was available

Staff was extremely helpful and friendly. They went out of their way to make our stay comfortable. The continental breakfast was also excellent with a large selection. The hotel is also conveniently located about 100 yards from three restaurants and a metro stop.

The building is a bit older, and our triple-bed room was actually a double bed and a cot.

The internet downstairs was nice. The breakfast was very good.

Upon arrival, the room was so small my husband instantly had to take a photo because friends back home would not believe it. There was not enough floor space for our suitcases. It was our honeymoon, but the room had twin beds across the room from each other; the staff would not move us when we asked to be moved, even though they knew in advance that we were on our honeymoon. The shower seemed clean, but repairs on it were poorly done and seemed to have mildew on them. The sheets were stained and had sock fuzzes on them that matched neither my nor my husband's socks nor any other fabric we had: someone else had slept in the bed before it was made. The room was laughably loud all night and in the morning: construction, jackhammers, fistfights, yelling, sobbing, sirens. No sleep was to be had. The road to the hotel reeked of urine, and the photos on the website did not match the hotel - they were actually photos of the hotel down the street.

We actualyy stayed at the Tannenbaum. So, we saw very few hotel staff. The breakfast room staff were very friendly. The breakfast room was lovely with a nice variety of foods and a pleasing presentation. Very close to underground trains. The Tannenbaum Resturant was very good and just downstairs.

A place to put your suitcases. We had to use the floor. Ice for Americans. We did get ice from the resturant and that was very nice of them.

The hotel is located close to Munich's Marienplatz and the world famous Glockenspiel and other sites located within that area. There are several terrific restaurants within walking distance of the hotel and the selection was quite varied in origin. The water pressure is very good and runs cold from the tap for drinkability so there is no need for bottled water and has plentiful hot water for showers. The in-house restaurant serves a typical, German-style, continental breakfast and is heavy on meats, cheeses and bread items along with seasonal vegetables with a variety of fruit juice and coffee. They do not serve cold milk for cereals or drinking, instead they serve plain and fruit flavored yogurt for cereals.

The hotel had elevator malfunctions and was closed during most of our stay. If your room, which are small compared to American standards, was on the street-side of the building, traffic noise was sometimes a problem. In addition, the hotel is not air-conditioned nor were there room or ceiling fans for air flow. The window did open quite wide for cooling if there was a breeze but it also allowed any traffic noise to intrude. We purchased a small fan for use in the room during our stay and it helped tremendously. As the rooms are small, there are no appliances, refrigerator, coffeemakers, microwaves, etc in the rooms.