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Steindamm 24, Hamburg Mitte, 20099 Hamburg – Show map
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648 verified reviews
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Hotel Residence am Hauptbahnhof's staff speaks: English, German
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Free! WiFi is available in the hotel rooms and is free of charge.
Free! Wired internet is available in public areas and is free of charge.
Public parking is available at a location nearby (reservation is not needed) and costs EUR 10 per day.
Room Service, Packed Lunches, 24-Hour Front Desk, Baggage Storage, Laundry, Dry Cleaning, Ironing Service, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private)
From 1:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 3 years stay free of charge when using existing beds.
Free! All children under 2 years stay free of charge in a crib.
All older children or adults are charged EUR 50 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hotel Residence am Hauptbahnhof accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 648 reviews
Value for money
Show reviews from:
This 3-star hotel with 24-hour front desk service is right across from Hamburg Train Station. It has free Wi-Fi in all rooms and a free computer terminal in the lobby.
Score from 2140 reviews Good
This small hotel is located just 220 yards away from the main train station in the center of Hamburg. It offers comfortable rooms and a breakfast buffet each morning.
Score from 732 reviews Good
Offering a central location just a 3-minute walk from Hamburg Main Station, this 3-star hotel offers modern rooms, 24-hour reception and free Wi-Fi internet.
Score from 1283 reviews Review score
This hotel has classic-style rooms with free Wi-Fi. The Novum Hotel Graf Moltke Hamburg is 325 ft from Hamburg Central Train Station and a 5-minute walk from the Mönckeberger Straße shopping street.
Score from 1940 reviews Good
Hotel was clean and very suitable for a one night stay Breakfast was excellent.
The stairs were rather steep for me - an elderly partially disabled person
Distance to Hbf
Room quite spacious and pleasant. Nice breakfast buffet included in price. Walking distance to Central Station and many points of interest. Reasonable value for money for budget travelers.
Hotel appears tattered, battered and devoid of any charm. Located in a sleazy Third-worldish red light neighborhood. Not quite up to our expectations of German cleanliness.
Good breakfast and friendly personnel in the kitchen.
Loud vicinity (many night clubs opened till morning hours), a lot of drunkards, rubbish lying on the street, not quite friendly personnel at the reception desk.
The staff was wonderful and gave us a lot of information, of what to see and do. Close to Main train station. A walk away from Alster, with lots of options for eating and drinking.
The hotel has an elevator, but you have to climb 20 steps to reach it. Our room were in the next building, so we had to go up and down 4 steps to reach the lift. The window in the room was looking out to a very narrow back yard,last 2 days we woke up, with workers outside the door, changing windows in the building.
Close to the main station
Dirty floor Unfriendly staff Noisy environment Poor wifi 3 euro cost for in room safe box
Very close of all the important views and one block away from Central train station.
It does not have Elevator from reception, had to pick up my bagage up stairs mannually. To much garbage in the street.
All. Terrific service. Horrible hotel. Breakfast good
The room was spacious and clean, breakfast OK.
The street was noisy and we were woken up every morning at 6:15 by the garbage truck. The staff was frowning and not very communicative.
Not the best value for money.
Convenient location for Hauptbahnhof. My room on the 5th floor was quiet and well-equipped.
To get to the fifth floor one has to climb to the first (and sometimes the second), from there the elevator (hopefully) goes to the fourth. Then another flight of stars takes finally to the rooms. Not recommended for those with heavy luggage.
25 steep stairs up then 5 stairs down to access the elevator.
Excellent location Big and clean rooms Friendly staff
Location really bad. Sex / drugs industry 24/7 around the hotel and at night really noisy. Absolutely not worth the money.
One of the staff members was rude and uncooperative. Another staff member was very nice. The wifi did not work in the room for the first three days
Pub around the corner
Lots of dodgy looking characters hanging around outside
Internet connection was very bad
Beware fellow travelers there are 20+ stairs to be negotiated (while carrying your own luggage) from foyer to 1st floor, before reaching the lift.
Easy to travel by metro or walk around the city. Good breakfast and we enjoyed the coffee.
First impression of the street is shady and elevator is tiny! Only available once you climb a huge flight of steps to the first floor.
My favorite thing about this hotel was location. It took us about 15 minutes to get to the Rathaus.
The area the hotel is located in is not very clean and calm. Stuff is not very friendly. There's huge stairs leading from reception area to the first floor, with no elevator. With two heavy suitcases, that was an ordeal. Also, guests receive limited access to Wi-Fi. They give you a card with login and password, which is only good for 24 hours, for one device. I used it for my phone and was unable to use it for my other devices, like my laptop, and one more phone that we had.
Low price for late deal.
No elevator to the room floor.
Staff were unfriendly and overall the hotel was old and unpleasant. The location is near the central railway and is especially undesirable at night. Entrance was via a flight of stairs to the first floor and then a very cramped lift. Rooms were okay, yet nothing to justify the cost. Breakfast was crowded and quite poor. Avoid this hotel!
Near the main station. But dirty and poor.
Room was clean, big.and plenty of hot water.
No comment is best.
Freindly staff and a good spot and a very good price
Room was good but in the middle with no window so was quite warm
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