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Hotel Residence am Hauptbahnhof
Steindamm 24, Hamburg Mitte, 20099 Hamburg – Show map
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606 verified reviews
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Hotel Residence am Hauptbahnhof's staff speak: English, German
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Free! WiFi is available in the hotel rooms and is free of charge.
Free! Wired internet is available in public areas and is free of charge.
Public parking is available at a location nearby (reservation is not needed) and costs EUR 10 per day.
Room Service, Packed Lunches, 24-Hour Front Desk, Baggage Storage, Laundry, Dry Cleaning, Ironing Service, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private)
From 1:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 3 years stay free of charge when using existing beds.
Free! All children under 2 years stay free of charge in a crib.
All older children or adults are charged EUR 50 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hotel Residence am Hauptbahnhof accepts these cards and reserves the right to pre-authorize your card prior to arrival.
The hotel elevator is only available starting at the second floor.
Based on 606 reviews
Show reviews from:
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Distance to Hbf
Good breakfast and friendly personnel in the kitchen.
Loud vicinity (many night clubs opened till morning hours), a lot of drunkards, rubbish lying on the street, not quite friendly personnel at the reception desk.
Very close of all the important views and one block away from Central train station.
It does not have Elevator from reception, had to pick up my bagage up stairs mannually. To much garbage in the street.
All. Terrific service. Horrible hotel. Breakfast good
The room was spacious and clean, breakfast OK.
The street was noisy and we were woken up every morning at 6:15 by the garbage truck. The staff was frowning and not very communicative.
Not the best value for money.
Convenient location for Hauptbahnhof. My room on the 5th floor was quiet and well-equipped.
To get to the fifth floor one has to climb to the first (and sometimes the second), from there the elevator (hopefully) goes to the fourth. Then another flight of stars takes finally to the rooms. Not recommended for those with heavy luggage.
25 steep stairs up then 5 stairs down to access the elevator.
Excellent location Big and clean rooms Friendly staff
Location really bad. Sex / drugs industry 24/7 around the hotel and at night really noisy. Absolutely not worth the money.
One of the staff members was rude and uncooperative. Another staff member was very nice. The wifi did not work in the room for the first three days
Pub around the corner
Lots of dodgy looking characters hanging around outside
Internet connection was very bad
Beware fellow travelers there are 20+ stairs to be negotiated (while carrying your own luggage) from foyer to 1st floor, before reaching the lift.
Easy to travel by metro or walk around the city. Good breakfast and we enjoyed the coffee.
First impression of the street is shady and elevator is tiny! Only available once you climb a huge flight of steps to the first floor.
My favorite thing about this hotel was location. It took us about 15 minutes to get to the Rathaus.
The area the hotel is located in is not very clean and calm. Stuff is not very friendly. There's huge stairs leading from reception area to the first floor, with no elevator. With two heavy suitcases, that was an ordeal. Also, guests receive limited access to Wi-Fi. They give you a card with login and password, which is only good for 24 hours, for one device. I used it for my phone and was unable to use it for my other devices, like my laptop, and one more phone that we had.
Low price for late deal.
No elevator to the room floor.
Staff were unfriendly and overall the hotel was old and unpleasant. The location is near the central railway and is especially undesirable at night. Entrance was via a flight of stairs to the first floor and then a very cramped lift. Rooms were okay, yet nothing to justify the cost. Breakfast was crowded and quite poor. Avoid this hotel!
Near the main station. But dirty and poor.
Room was clean, big.and plenty of hot water.
No comment is best.
Freindly staff and a good spot and a very good price
Room was good but in the middle with no window so was quite warm
slow internet connection
Room was very large
Although hotel is very close to train station, local area is surrounded by many sex shops, clubs and prostitution. Parking place is not at the hotel and requires to walk about 100m. Finally, hotel had an elevator which did not reach ground floor.
The hotel looks like a hidden place for burglars or thieves. On our arrival we had to go up and down to reach the room and painting was going on in the floor. The room lolled liked one from the 19th century rooms. I and my girlfriend were utterly disappointed as the pictures you show us on the web are completely different from what the reality is. This is just disgusting. I never expected something like this. And I could not even get back my refund. How could you allow something like this to be recommended by booking.com. Don't you check the hotels and their conditions before posting it on the website. I am really negatively surprised. Why???it just ruined our stay in hamburg
big bed !!!
the safe box is too small to hold a 11.6' laptop.
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