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Münsterstr. 11, Altstadt, 55116 Mainz, Germany – Show map
Excellent location – rated 9/10! (score from 482 reviews)
Rated by guests after their stay at Hilton Mainz City.
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37 properties in Mainz
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483 verified reviews
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Hilton Mainz City's staff speaks: English, German
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Cycling, Massage, Playground
Food & Drink
Restaurant, Bar, Breakfast in the Room, Special Diet Meals (upon request)
WiFi is available in all areas and costs EUR 15 per 24 hours.
Private parking is available on site (reservation is not needed) and costs EUR 20.50 per day.
Room Service, Packed Lunches, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Baggage Storage, Concierge Service, Babysitting/Child Services, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Soundproof Rooms, Heating, Hypoallergenic room available, Air Conditioning
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 18 years stays free of charge when using existing beds.
The maximum number of extra beds/cribs in a room is 1.
Pets are allowed. Charges may apply.
When booking more than 10 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 482 reviews
Value for money
Show reviews from:
Located on the edge of Mainz's historic Old Town district, this hotel overlooks the Rhine River. The Hilton Mainz provides air-conditioned rooms and an international restaurant.
Score from 569 reviews Very good
This 4-star-Superior hotel features air-conditioned rooms and a spa area with an indoor swimming pool. It is in the center of Mainz, a 10-minute walk from the main train station.
Score from 647 reviews Very good
Located in the heart of Mainz, capital of Germany’s Rhineland-Palatinate state, our attractive mid-range hotel offers direct access to the adjoining pedestrian areas.
Score from 446 reviews Good
This modern, 4-star hotel is just 165 yards from Mainz Central Train Station. It offers soundproofed rooms, varied breakfast buffets, and free public transportation passes for Mainz and Wiesbaden.
Score from 619 reviews Very good
very comfortable rooms - I would always choose this hotel when staying in Mainz
the room was a bit cold the first night, I complained and they immediately brought up an extra heating unit the following day.
Clean Comfortable Stylish
No ventilation in bathroom Mildew smell (probably due to no bathroom ventilation)
The stay at Hilton City Mainz was very good. We booked for 9 nights following 'Winter sale' campaign and the quality/price ratio was at excellent level. The hotel is very close to city centre and to some streets, where you can even park your car for free. The breakfast, British-style, was marvellous and the staff was very helpful, smiling and friendly. Same remark goes for staff at the reception. We didn't pay for Wi-Fi in room, which is quite expensive, but were perfectly alright with the one, which is used in public areas. We can highly recommend this hotel to any one, who plans to go to this region.
The only problem, I have to mention, was the door of staircase. Our room (1st floor) was quite close to it and up to late night hours (midnight) we could have heard the door being shut. Maybe, it would be helpful to check the possibility of replacing the lock/door to a less noisy one.
Luxury interior design and confortable beds. The location of the hotel is not so bad; not far from the center of the city, easy access to the central station.
Breakfast is too expensive. Stuffs are not so friendly.
Everything except no shower recess
Shower in bath
Location of the hotel is very good.
No free internet availability hence the bad 'service' review
Location was excellent. Staff was very friendly and helpful. Rooms were nice.
The breakfast buffet was excellent, the staff were very friendly and helpful
I have stayed in many hotels in different countries. This Hilton has the worst service among those stay hotels in terms of service quality and efficiency. NO luggage handling, and the staff not willing to even deliver a wine opener to your room, night service is even worse.
Happy hour Snacks at bar Large selection at breakfast Friendly and helpful staff
Food cold at breakfast Rooms to hot not enough control of temperature
The front desk at check out was exemplary as was the immediate response to my tweet complaining about the wifi (send via roaming!). I did not have to pay for the wifi.
When I complained with the evening front desk about the wifi the response I got was borderline rude and I was told I would be charged for wifi unless their IT desk provided me a ticket to prove it didn't work. Fortunately the quick tweet response and the front desk reaction the next day countered this negative issue
Great breakfast and very helpful reception staff.
Everthing except the cost of breakfast. .
Breakfast price too high. Credit card payment facility not working at time for us to pay our bill.
Expensive and Internet not included
We liked everything.
This isn't a negative point, just a suggestion. A pianist at that lovely piano wouldn't go amiss.
Very quiet, good quality bed, tidy room. Good that there was a PC in the lobby for general use (max 30 minutes).
Internet access and breakfast were not included in the rather pricy room rate. I was surprised to pay 50 euro deposit per day, as this has not been mentioned anywhere during the booking process. 25 euro for the breakfast is far too expensive, and the personel was not really polite at the breakfast room! So I had only once a breakfast in the hotel. 2 minutes walk from the hotel there are very nice bakeries to have a proper breakfast for 5 euros only. Room key did not work after the 2nd day, so needed to be changed. Coffee machine in the room did not work on the 1st day, and the receptionist promised that it would be looked at the same day, but it did not happen, only when I asked again the next day. The PC in the lobby did not work a whole day.
Easy to find, nice size rooms, good shower, excellent restaurant & quick room service
15 euros a day for internet....
Friendly staff and great location
Very pleasant hotel, nice "standard Hilton" rooms; good breakfast. Is more pleasant than the other Hilton in Mainz, which has a spectacular location on the river, but is a bit large and antiseptic.
My mother and I stayed here on a recent trip to Mainz. The hotel has a great location near the train station and town center. The rooms are very nice and the staff was very friendly and helpful. I would certainly stay here again.
Location is very convenient Conditioner at the room, so fresh
The parking is overpriced Internet, breakfast cost money not cheap Old hotel, old furniture Staff couldn't recommend even a restaurant for dinner
Breakfast very good and staff very attentive.
Internet was not complimentary and very expensive. I rarely come across hotels nowadays where you have to pay for internet.
1. I arrived at the hotel on a rainy day at 10:30 a.m.. It was early but the clerk let me enter the room without reluctance. I really appreciate that. 2. It is in the center of the city and close to teh Dorm and "Chagull's Church." I love the location.
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