Holiday Inn Düsseldorf  

Het hotel lag in het midden tussen het winkelgebied (20 minuten lopen) en de Mitsubishi Electric Halle (25 minuten lopen). De auto konden we in de (zeer kleine) parkeergarage laten staan en alles lopend doen wat we wilden doen. We waren met 4 vriendinnen en hadden om 2 kamers naast elkaar gevraagd. We kregen 2 kamers naast elkaar met een tussendeur waardoor we min of meer een 4-persoons kamer hadden. Dat kwam de gezelligheid zeer ten goede. Het ontbijt was uitgebreid en goed verzorgd.

We vonden de parkeergarage erg klein en krap maar mochten op de dag van vertrek na het uitchecken onze auto tot aan het vertrek naar Nederland (einde middag) laten staan. Dat hadden we niet verwacht gezien het beperkte aantal parkeerplaatsen.

Je zit meteen in het centrum, je parkeert in het hotel en alles is in de buurt en te voet te bereiken. Parkeerkosten zijn redelijk voor een hotel in een stad.

Enig minpuntje: de kussens waren niet zo goed want zakten door en voelde dat de ochtend nadien aan mijn rug.

Geen.

-ontbijt vond ik erg uitgebreid en kwalitatief prima in orde. Erg vriendelijk personeel.

-mbt ligging: je moet steeds door het station om richting het centrum te gaan. Lijkt me vooral 's avonds laat geen pretje. Veel zwervers die aan de drank/drugs verslaafd zijn

Old building, spa doesn't work properly.

Really nice hotel very clean friendly staff also the location very close from shopping city center

The location was good, 2 mins walking distance from hotel to main train station.

There's quite a few things we did not like about the hotel. As we checked in to the hotel we found out the AC was not working, we reported this to the staff, she said she was alone and there was no staff on duty to help her and to wait till her colleague comes. We called again after half and hour and the reply was same. (also note this was our 7th wedding anniversary which was clearly mentioned in our booking). We went out for a couple of hours hoping they would sort the issue by then, but when we came back the issue was not resolved, we were suprised that the reception staff had come with a ladder to fix the ac who had no idea what she was doing. When we asked for her manager she said there was no manager on duty that day since it was a weekend, this was shocking to us specially since this is a known International hotel. We then had a senior staff come to check the situation who was extremly rude and mentioned that there was an assistant manager on duty, this did not match with what the trainee said. When we asked the staff to change our room, they said the hotel was fully booked and was experiencing the same AC issue as us, where as when we had the assistant manager come and visit us since we escalated the issue, she offered to upgrade our room (Which was shocking as the staff had mentioned the hotel was fully booked, which was a lie) and knew what she was doing unlike the other staff. The only reason we decided to spend the night in the hotel was due to the assistant manager who made sure we were taken card of by an upgrade which happend @ 7pm. We just hope that any of you booking this hotel does not have to experience this situation we had faced, it was disappointing since it was our anniversary where we expected a better customer service more from them. Also note when we asked the staff for near by tram stations, she had no idea what a tram was?? shocking.. I hope the management looks into this matter seriously and ensure their staffs are trained well.

Sehr freundliches Personal

Alles zur Zufriedenheit

Ana tren istasyonuna yakınlığını ve şehrin her yerine kolay ulaşım imkanlarını beğendim. Fiyat olarak 4 yıldızlı otel için uygundu.

Otel odaları biraz eskimiş ve demode idi.

Vänlig och effektiv personal.

Дружественный персонал, великолепный завтрак. Близко от вокзала, но очень тихо. Рекомендую отель всем, а также буду останавливаться в нем,кодга буду в Дюссельдорфе.

На мой взгляд, отель без недостатков.

Das Hotel war auffallend sauber. Das Personal war sehr freundlich und hilfsbereit (Z.B. bei der Suche nach einem Restaurant und dessen öffnungszeiten).

Beschwerde ist eigentlich das falsche Wort, aber man sollte vielleicht vorab ankündigen, wann das Restaurant geschlossen ist (in unserem Fall zwischen Weihnachten und Sylvester) und dass die zur Bar gehörende Küche ebenfalls zu ist.

El personal en general muy amable y presto a ayudar

Los precios son muy caros durante las ferias