Grand Hotel Esplanade Berlin  

The hotel was clean, the bed was not comfortable for a couple, two mattress and two separate quilts , the food was good but the assortment was very limited , for new year party eve also very very limited assortments and the worst self service for a price 120 eur for two of us

Upon we arrived there the reception clerk ask to made copy on my credit card and told me that the payment will be on the check out moment. The fee agreed was 636 eur for 4 nights Within 5 minutes I got a message from my bank that successfully the bank proceed from my account a payment with Hotel Esplanade as beneficiary but not for the amount agreed, it was done for 836 eur or 200 eur more I back to the reception meaning that is was a mistake, not only for the amount but also for a payment done His answer was : it is our policy for a guest nor resident in eu!!!!!!! ON fist January we call them from center to call a taxi for us (and to charge us for this service) because was not possible to find a taxi and back to the hotel , the girl answer to me that their duty are to take care only inside the hotel The last is that in the invoice they have charged telephone use form the room, which is not true, we never use the telephone room

Location perfect for the Berlin Marathon. Excellent breakfast, especially on day of marathon.

Quiet location -- there was a bus stop within 100 yards of the hotel, so we were able to get into the centre and all the sights easily -- the number 100 bus passes almost all the places of interest. Hotel staff very polite and helpful. Food in the Eck restaurant was good and reasonably priced -- something to suit everyone's pocket as well as their appetite.

No tea/coffee in the rooms. The bottle of water on the welcome tray was charged to the room bill -- an exorbitant £6!!!!!

We stayed for 3nights in January for my husband 40th birthday . It was fantastic loved every minute , the food is gorgeous the staff treated us like family definitely will go back .

Th e position is good for both sides of Berlin. The rooms are good but not excellent. The breakfast was very good. Bedding is very good.

The 5 star tag is generous. Shower caps are not available. The cosmetics are not designer, and the quality of these are only average. The internet is very expensive for these days when the provision is seen by even 2 or 3 star hotels to be essential.

Location, Hotel Staff, Concierge, Restaurant/Bar/Food - outstanding!! Would recommend them highly!!

Besides the large, well designed and comfortable rooms, staff care and handling of reguests was the best I have seen anywhere.

A coffee machine in the room would be handy

Quiet yet central location, interesting hotel design.

Everything is charged extra, especially internet which is very pricey.

Comfortable and in the perfect location, but not unnecessarily lavish

More expensive than I would have preferred, but convenient for my conference

The hotel was very comfortable and in a very good area, near city centre and other shopping centres.

The hotel is located in a nice neighborhood, near the Tiergarten park. Not exactly in the center but it is very close to the bus station and 8 minutes walk from the subway. The room was excellent. It was nicely designed and had a really big and comfortable bed. It was also very quiet. We slept very well. The bathroom was also large and had all necessarily facilities, including bath robes and bath salts which for me is a nice extra value.

Today almost every hotel has free Wi-Fi so it seems a bit strange that a 5 stars hotel doesn't provide it and charges 6 euro for one hour!

location, facilities, cleanliness

parking lot - too expensive no free Wi-Fi (for comparison see USA)