Grand Hotel Esplanade Berlin  

干净，清洁，交通便利

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When you've been walking around in Berlin all day, it was great coming home to a luxurious kingsize bed and a nice view over the city. Very quiet and comfortable!

Not much to complain about - maybe that the receptionist who serviced us when we checked out, spoke really poor English and had a hard time understanding our question - something you wouldn't expect from the staff at a 5-star hotel. Otherwise a very nice hotel, although more geared towards/suitable for business people than a couple "on retreat from the daily life".

The hotel was clean, the bed was not comfortable for a couple, two mattress and two separate quilts , the food was good but the assortment was very limited , for new year party eve also very very limited assortments and the worst self service for a price 120 eur for two of us

Upon we arrived there the reception clerk ask to made copy on my credit card and told me that the payment will be on the check out moment. The fee agreed was 636 eur for 4 nights Within 5 minutes I got a message from my bank that successfully the bank proceed from my account a payment with Hotel Esplanade as beneficiary but not for the amount agreed, it was done for 836 eur or 200 eur more I back to the reception meaning that is was a mistake, not only for the amount but also for a payment done His answer was : it is our policy for a guest nor resident in eu!!!!!!! ON fist January we call them from center to call a taxi for us (and to charge us for this service) because was not possible to find a taxi and back to the hotel , the girl answer to me that their duty are to take care only inside the hotel The last is that in the invoice they have charged telephone use form the room, which is not true, we never use the telephone room

Location perfect for the Berlin Marathon. Excellent breakfast, especially on day of marathon.

The bed were so comfortable. We slept great. The staff was very friendly.

The food at the hotel is a bit expensive.

We stayed for 3nights in January for my husband 40th birthday . It was fantastic loved every minute , the food is gorgeous the staff treated us like family definitely will go back .

Th e position is good for both sides of Berlin. The rooms are good but not excellent. The breakfast was very good. Bedding is very good.

The 5 star tag is generous. Shower caps are not available. The cosmetics are not designer, and the quality of these are only average. The internet is very expensive for these days when the provision is seen by even 2 or 3 star hotels to be essential.

Location, Hotel Staff, Concierge, Restaurant/Bar/Food - outstanding!! Would recommend them highly!!

Besides the large, well designed and comfortable rooms, staff care and handling of reguests was the best I have seen anywhere.

A coffee machine in the room would be handy

Quiet yet central location, interesting hotel design.

Everything is charged extra, especially internet which is very pricey.

Efficiency, cleanliness, hotel seems new

Internet policy, nickel and dime you

Located in a quiet area with very good public transport links to anywhere in Berlin. All the major attractions are within minuets of the Hotel and buses/trains run very frequently throughout the night! Rooms are very clean & comfortable and the hotel staff are very friendly & helpful.

Lack of tea/coffee making facilities in the room and the cost of sky T.V.

Helpful staff, close to the Intercon where the event was taking place, clean and spacious rooms. Good food at the restaurant, id recommend the Club Sandwich.

The only thing I was disappointed by was the charge for Wi-Fi. A top 4 star hotel should offer its guests complimentary internet access!