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Newest reviews for Hotel Lumen am Hauptbahnhof

  • Ruth
      United Kingdom
    August 27, 2014

    The staff were very friendly and helpful, the room on the back was astonishingly silent given the central location, the freshly prepared breakfast was delicious and and the whole visit a very great pleasure

    The only downside for those with hip or knee problems is that you have to walk up a first flight of steep stairs to reception.

    10

  • Renata
      United Kingdom
    August 20, 2014

    breakfast room

    There is a very long stair at the entrance, no way to get to the hotel by elevator. There is a elevator upstairs, but first you have to get there by yourself carrying the luggage. My husband ist slightly desabeled and that was a problem.

    9.2

  • Susanne
      United States of America
    August 17, 2014

    location was good and easy to find. Receptionist kindly fixed a small breakfast to go when I needed to be at the train station before breakfast buffet opened.

    entrance was one long steep flight of stairs, then landing with elevator which halts only on each half floor, so you have to schlep your luggage up an extra half floor to reception and then again down or up to your room should you choose elevator. Small dining room, but cozy and well staffed.

    7.5

  • Niels
      Denmark
    July 31, 2014

    The personal was very friendly, both at the reception, but also - and especially -the woman who served breakfast, was extraordinary.

    Breakfast was not the best, fresh bread is important!

    8.3

  • Anonymous
      Austria
    July 14, 2014

    Efficient staff, quick check-in quite ok room with adequate sound proofing to the busy street

    the elevator stopped at half stairs - still quite some luggage carrying in stairs to do. Air conditioning in the room would have been nice.

    6.7

  • Anonymous
      Germany
    July 13, 2014

    The location is very nice on the central of the city and central station.

    Not suitable if you have luguage because no lift and high stairs.

    8.3

  • Anonymous
      Australia
    July 4, 2014

    Proximity to Hamburg HBF

    No lift from the street to reception - at least 40 steps to reach there. Area of the hotel is sleazy

    5.4

  • Janelle
      Australia
    June 30, 2014

    Proximity to Hamburg HBF

    Steep stairs to get to reception, 40+. Lift only goes between floors from reception area. Not suitable for travellers with luggage.

    6.7

  • Michael
      Germany
    June 15, 2014

    No internet (wire and wireless) available in the rooms. Staff stated that it was a problem with the service provider. They could have contacted the guests in order to inform them about it. This is not fair with the customers.

    5

  • Tõnu
      Estonia
    June 14, 2014

    Very close to Hauptbahnhof. Four star bathroom interior.

    A bit too thin doors and walls create feeling that you forgot outer door open. Nobody disturbed, but just ordinary voices were heard as if in your own room.

    8.3

  • Silvia
      Germany
    June 14, 2014

    The staff was very friendly and the location is close to the main train station which is very good.

    I had a room which was in the back of the Hotel and the courtyard was a triangle and very small.I tried opening the window to get some ir in the room but decided to close it because of the smell (garbage was on the ground floor). I addition I was able to look into the rooms from a lot of people which wasn't the best as well. I had some noisy neighbours and I was wondering if it was the enthusiasm from the football match or somethings else. I didn't got any air in the room and I had a sauna because there was no air condition. Depends if you do care or not you have to decide yourself.

    3.3

  • Luciano
      Argentina
    June 2, 2014

    very good location, steps away from Hauptbanhof, room was clean and nice, requested a quiet room and they changed me to a very silent one. Staff was ok. Good value for money.

    location is good, but the stores and people in the block are not very nice, some very ugly faces

    6.7

  • Anonymous
      Romania
    May 8, 2014

    - Positive attitude of employees

    - Non-smoking rooms with tobacco smoke smell - Elevator not well placed - between floors

    4.6

  • Xiang
      Denmark
    May 6, 2014

    The position.

    Breakfast can be a little bit earlier.

    7.9

  • René
      Denmark
    April 29, 2014

    The hotel was very close to the railway station. It was amazing to be able to store luggage before departure - even if I just have delivered the keys.

    7.9

  • Anonymous
      Denmark
    April 28, 2014

    Clean

    The street is really dirty and unsafe. Choose an other location, just 100 m closer to the railway station or further away from the station.

    5

  • Anonymous
      Ireland
    April 9, 2014

    Near to central station

    The seediness of the surrounding area, prostitutes and sex shops right outside the hotel.

    4.2

  • Mart
      Estonia
    April 6, 2014

    logistically good location next to the central station. hotel was ok, corresponding to the price.

    strange are and kind of red light district, but relatively safe

    7.1

  • Amira
      Egypt
    April 6, 2014

    Good breakfast Very good location Comfort and clean bed Good and free internet

    8.3

  • Aleksei
      Russia
    March 29, 2014

    stuff, breakfast, place.

    Room was near the kitchen.Noisy.No free WiFi.

    7.9

  • Robert
      Germany
    March 14, 2014

    Room next to kitchen Room smelled of smoke

    3.3

  • Grzegorz
      Poland
    February 19, 2014

    Many stairs to the lift, area with many erotic discos around, really unpleaseant to walk in the evening, parking quite far from the hotel.

    5.4

  • Nicholas
      United Kingdom
    February 11, 2014

    It was located in an area where groups of men were hanging around at all times and I was proposed by a prostitute who camped herself outside of the hotel

    5

  • Bjørn
      Norway
    February 5, 2014

    Very friendly staff. Clean and quiet rooms. Nice breakfast. Short walk from the central station.

    Steep and long stairs from ground level and upt to the reception. Lift from reception area and upwards. Though the hotel is very central located. It is in one of the roughest parts of Hamburg. In the evening you will find prostitutes, dealers etc. in the street.

    6.3

  • Anonymous
      Greece
    December 31, 2013

    good location good breakfast

    small room

    5.8

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