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Steindamm 19, Hamburg Mitte, 20099 Hamburg, Germany – Show map
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369 verified reviews
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Hotel Lumen am Hauptbahnhof's staff speaks: English, German
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WiFi is available in the hotel rooms and is free of charge.
Wired internet is available in the business center and is free of charge.
Wired internet is available in the hotel rooms and is free of charge.
Public parking is available on site (reservation is not needed) and costs EUR 10 per day.
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, ATM on site, Laundry, Shoeshine, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Family Rooms, Elevator, Heating
12:00 PM - 12:00 AM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 3 years stay free of charge when using existing beds.
All children under 3 years stay free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 368 reviews
Value for money
Show reviews from:
This non-smoking hotel is within a 5-minute walk of Hamburg Main Train Station, providing great public transportation services. Hotel Residence am Hauptbahnhof offers rooms with free Wi-Fi.
Score from 751 reviews Review score
Just a 2-minute walk from Hamburg Train Station, this non-smoking, 3-star hotel has soundproof rooms with flat-screen TV, free Wi-Fi internet access, and a sauna with relaxation area.
Score from 1455 reviews Good
In a central location just a 3-minute walk from Hamburg Main Station, this 3-star hotel has modern rooms, a 24-hour front desk, and free Wi-Fi internet.
Score from 1680 reviews Review score
This hotel enjoys a central location, only 500 metres from Hamburg Main Station and the Speicherstadt district. Ibis Hamburg City has a restaurant and 24-hour reception.
Score from 114 reviews Excellent
The hotel the area couldn't wait to get out
Very good location - Steindamm street as inself is one of the places of interest in Hamburg. Close to the railway station, U-bahn, city center, Alster lake.
The reception was not so friendly. No kettle in the room - only a bottle of water for 2 EUR. A bit noisy.
The surrounding area
Can recommend Hotel Lumen - in a very good location close to Hamburg Hbf, friendly service, good facilities.
Location was good, Breakfast was reasonable.
When I was checking in I was given keys from the room which was occupied - it was "just" mistale of person at the reception. Internet was a bit slow.
The location of the hotel was good from the point of view that it is within easy reach ( five minutes walk) of the main railway station with its direct link to Hamburg airport on the S Bahn. There were also convenient bus lines from the station to the Hafen City without having to use the city tour buses. There were several good restaurants opposite the station but not on Steindamm itself. The breakfast at the hotel was of good content and well worth the money.
The negative criticism of the hotel relates principally to the access to reception from the Main Street. Once through the main door you are confronted by a steep staircase with no less than 37 steps to encounter. Having to carry even a medium sized suitcase up these stairs was an effort given our age. The reason for this being the lack of a lift from the ground floor to reception. The information on the booking.com website led me to believe that there was free wi fi access. This is not the case
Too many stairs!
helpful stuff at the reception location (but not the street itself, just close to the center) garage parking nearby just for 10 EUR extra cost
small room and bathroom, poorly equiped noisy at night price (for such hotel and especially room i´d expect price around 30-45 EUR, not 131 EUR we paid
The staff were very friendly and helpful, the room on the back was astonishingly silent given the central location, the freshly prepared breakfast was delicious and and the whole visit a very great pleasure
The only downside for those with hip or knee problems is that you have to walk up a first flight of steep stairs to reception.
There is a very long stair at the entrance, no way to get to the hotel by elevator. There is a elevator upstairs, but first you have to get there by yourself carrying the luggage. My husband ist slightly desabeled and that was a problem.
location was good and easy to find. Receptionist kindly fixed a small breakfast to go when I needed to be at the train station before breakfast buffet opened.
entrance was one long steep flight of stairs, then landing with elevator which halts only on each half floor, so you have to schlep your luggage up an extra half floor to reception and then again down or up to your room should you choose elevator. Small dining room, but cozy and well staffed.
The personal was very friendly, both at the reception, but also - and especially -the woman who served breakfast, was extraordinary.
Breakfast was not the best, fresh bread is important!
Efficient staff, quick check-in quite ok room with adequate sound proofing to the busy street
the elevator stopped at half stairs - still quite some luggage carrying in stairs to do. Air conditioning in the room would have been nice.
The location is very nice on the central of the city and central station.
Not suitable if you have luguage because no lift and high stairs.
Proximity to Hamburg HBF
No lift from the street to reception - at least 40 steps to reach there. Area of the hotel is sleazy
Proximity to Hamburg HBF
Steep stairs to get to reception, 40+. Lift only goes between floors from reception area. Not suitable for travellers with luggage.
No internet (wire and wireless) available in the rooms. Staff stated that it was a problem with the service provider. They could have contacted the guests in order to inform them about it. This is not fair with the customers.
Very close to Hauptbahnhof. Four star bathroom interior.
A bit too thin doors and walls create feeling that you forgot outer door open. Nobody disturbed, but just ordinary voices were heard as if in your own room.
The staff was very friendly and the location is close to the main train station which is very good.
I had a room which was in the back of the Hotel and the courtyard was a triangle and very small.I tried opening the window to get some ir in the room but decided to close it because of the smell (garbage was on the ground floor). I addition I was able to look into the rooms from a lot of people which wasn't the best as well. I had some noisy neighbours and I was wondering if it was the enthusiasm from the football match or somethings else. I didn't got any air in the room and I had a sauna because there was no air condition. Depends if you do care or not you have to decide yourself.
very good location, steps away from Hauptbanhof, room was clean and nice, requested a quiet room and they changed me to a very silent one. Staff was ok. Good value for money.
location is good, but the stores and people in the block are not very nice, some very ugly faces
- Positive attitude of employees
- Non-smoking rooms with tobacco smoke smell - Elevator not well placed - between floors
Breakfast can be a little bit earlier.
The hotel was very close to the railway station. It was amazing to be able to store luggage before departure - even if I just have delivered the keys.
The street is really dirty and unsafe. Choose an other location, just 100 m closer to the railway station or further away from the station.
Near to central station
The seediness of the surrounding area, prostitutes and sex shops right outside the hotel.
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