Hotel Palace Berlin  

Localização e atendimento fantásticos. Recomendo.

Qualidade do serviço, atendimento dos funcionários, excelente café da manha e a piscina (spa) simplesmente espetacular. O trabalho da recepção foi formidável. Com certeza, quando voltar em Berlin, eu e minha família ficaremos neste hotel. Foi um temporada inesquecível. Todos nós amamos.

Os quartos luxo são confortáveis e o café da manhã excelente

Um pouco distante das principais atrações da cidade

O Hotel é bom e já fico nele desde 2002 duas vezes por ano.

O ar condicionado do meu quarto quebrou. Fiz inumeras reclamacoes para conserto - sem ser atendido. Depois de muita luta, consegui um tecnico que veio, disse que consertou mas nao consertou. desci à recepção falei pessoalmente com o funcionario e pedi novo conserto que demorou novamente um tempão. Já haviam passado três horas nessa historia. Tive de descer outra vez à recepção. Fiquei nervoso com o funcoonario. Perguntei qual era o orgao de defesa de consumidor na Alemanha ao qual eu poderia reclamar. Ele me mandou procurar um advogado. Não gostei nada disso. Fiquei muito bravo. Em poucos minutos ele me sugeriu mudar de apartamento. Deu-me um com porta de conexao com outro quarto. Nao aceitei. Deu outro muito pequeno e o mais distante do elevador. Nao acetei pois minha reserva era para um quarto de luxo. Finalmente, um dos porteiros me ajudou e localizou um quarto um pouco maior, mas mesmo assim bem menor do que o original. Fiquei decepcionado. Estou inclinado a desistir desse hotel depois de quase dez anos

Reception staff very friendly and welcoming, swimming pool clean and relaxing, showers lovely and powerful.

No zwiebelmettwurst on offer for breakfast.

The Palace is a top class hotel in an excellent location, close to main transport hub at Zoo Garden station.

Hotel restaurant is apparently Michelin starred, but would be regarded as far too expensive by most travellers.

The hotel is truely a five star hotel in the business district of Berlin. Its proximity to the train station, shops and restaurants made our stay in Berlin very easy. The hotal staff are very polite and willing to help in every aspects. The buffet breakfast was rich and staff at the restaurant were very efficient in service. We got a surprise well-decorated "Just Married" cake, a bottle of water, red wine & a congratulatory card signed by Eric, the Rooms Divisions Manager waiting in our room!!! Wow the room was very neat and very good value for the money. We will surely return

I was given a double deluxe room - very comfortable ,nicely furnished, and quiet room of good size. welcoming cocktail bar with good wine list. A very comprehensive breakfast offering. Ideal location for shopping etc. and only 15 min from Friedrichstrasse. A good experience.

It was perfect even given a upgrade without cost.

Armed police outside main doors

Spent two nights and my verdict would be one of the best hotels in Europe! Just spotless except one minor thing. Staff at the front desk were superb. Check-in and out were very quick and pleasent. Hotel Concierge Service did its best to find out a local resturant for us on busy Friday evening. I think he made more than 5 calls to get a table for us. Spa facilities inclduing swimming pool were excellent. My daughter, 2.5 years old, was able to swim with armbands by herself for the 1st time!

Just one minor comment. My wife told me the restaurant on lobby wasn't that good. Kids menu was a bit disppointing. However this is a just minor point considering all the services we had at the hotel.

I like many things, almost everything and We keep coming there each time we are in Berlin.

Staying in this hotel was excellent; breakfast was delicious, the room was clean and the hotel staff was helpfull. Next time we will stay there again.