We are 3-rd or 4-th time at this hotel and we are coming back as we like just position and extremal roads on mountains, but it is not for proud of service.
last time we also had to prolong our stya because of wether. Dut every time we have problem with payment and missunderstandings in reseption desk. Every time they block twice different ammounts, and total doble ammount blocked.
Reseption dont inform about all options in hotel, and what is guest cards they give.
Everytime they surprising with economy of shampoo. For 2 adult person, also visiting spa and pool its not really enough 1 small bottle of shampoo and shower gel. Also if we asked twice to leave for us more, one day they remember, another day no. And when u come back its possible to find old empty bottle on place for new one - incredible for 5 stars!
VERY bad internet in room. Itenet speed never reached what they promised, its is always so low that hard to down load email. We payed for additional internet but it was the same under promised speed..
Not enought quality for price they ask.
wonderful view, good spa and pool, expensive but nice restaurants. By car easy to drive to Austria and there a lot to visit near. we love camin in room ( if u would be lucky and it works)