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Most recent booking for this hotel was today at 14:49

Score from 1663 reviews Very good 8.2/10

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Most recent booking for this hotel was today at 14:54

Score from 3626 reviews Good 7.8/10

Newest reviews for Mercure Hotel Kaiserhof City Center

  • Rizwan
      Qatar
    September 5, 2014

    Excellent Location, near to Train Station, shopping centre, river and many Halal restaurants. Staff was courteous. Good for families with small children.

    7.5

  • Richard
      Japan
    August 21, 2014

    Convenience, short walk to train station. Clean room, absolutely marvellous breakfast.

    Nothing to complain about.

    8.3

  • Anonymous
      United States of America
    August 19, 2014

    We were in Frankfurt for easy access to the airport at the start and end of our European trip. The train station is a five minute walk from this hotel and from there it's a 15 minute train ride to the airport. For ease of travel this hotel was perfect for our needs. The breakfast buffet was huge and wonderful.

    8.8

  • Ekaterina
      Russia
    August 19, 2014

    -location -breakfast -great Reception staff with excellent service recovery skills

    -in 4 days linnen has not been changed once -in 4 days it wasn't hoovered once -hairs on the bed linnen -housekeeping opens wardrobe, and takes out things you put away in there

    5.8

  • Mohammed
      Oman
    August 17, 2014

    Location, breakfast

    Bed is very pooooooor

    5.8

  • Jun
      China
    August 12, 2014

    close to main station near shopping area

    7.5

  • Anonymous
      United Arab Emirates
    August 9, 2014

    Nothing

    The hotel is the worst hotel I stayed in Europe Dirty room No AC Bad staff, the receptionist kept me waiting for 10 min when I arrived talking on the phone. The room was very hot and noisy until 4 AM The TV is maybe 12 inches No English channels The hotel is worth maybe 10 euro per night. And I guess it ruins Accor brand.

    2.5

  • Anonymous
      United Kingdom
    August 1, 2014

    Location was excellent with several places to eat & drink within a stone's throw. Only about 5 minutes walk from the main train station. Plenty of sites within walking distance. Friendly staff but allowed us anonymity. Good breakfast selection. Comfortable bed. Room fine for the price.

    With no air-con in the room during a very warm spell, we needed the window open. Ok for us, but this may be difficult for some since plenty of noise from the street throughout the night. The fan provided was a welcome necessity. Regular prob of twin beds not double we requested, but common these days. Bit strange because if you wanted twin they were only a centimetre away from each other.

    7.1

  • Anthony
      United Kingdom
    July 31, 2014

    Room quite comfortable and breakfast acceptable.

    We were not told that the street market would make it hard to approach the hotel. We had booked for three adults but no linen or towels were provided for the third adult who had just flown in from Los Angeles and badly needed rest. The overworked receptionist herself had to locate the missing items. This took some while. The lift was too small. There was no one to help with luggage - we were all over 70! Few acceptable restaurants in the area.

    5.8

  • Michael
      New Zealand
    July 20, 2014

    Great location near main railway station. Friendly restaurants nearby. Room size about what I expect from older central hotel.

    Nothing

    7.9

  • Michelle
      United States of America
    July 14, 2014

    If you're looking for a clean, upgraded room in a great location near the Frankfurt main train station for a great price, you can't beat this hotel. Spotless room, nicely appointed, beautiful bathroom and shower fixtures. Great value.

    9.6

  • Abhra
      India
    July 11, 2014

    everything

    nothing

    10

  • Willem
      South Africa
    July 10, 2014

    The location! Nice and close too everything.

    The toilet was to close too the basin. Very uncomfortable, not sure who did the design, but that was extremely badly planned.

    5.8

  • Shuk
      Hong Kong
    July 4, 2014

    Breakfast was excellent

    I booked a superior double room with one double bed but hotel gave me a smaller room (i think it was standard room!) with two single beds. The receptionist said they don't have 1 double bed! However, another staff changed the larger room with 1 double bed for us on the next day. I don't understand why the previous staff said they don't have 1 double bed and gave us a small room! If we didn't talk to the staff, they won't change the larger room for us!

    6.7

  • George
      Canada
    June 26, 2014

    Stayed here overnight, after three weeks in Germany, Austria and Cezch. I had read some reviews of the hotel being old and tired, booked because we received a great price for a prepay booking. On arriving I was pleasantly surprised when we entered the hotel. The lobby was bright clean and modern, room was new and looked like it was recently redone. Bathroom clean and bright. Great location five minute walk to the train station. Area surrounding hotel was clean and safe with lots of cafes and restaurants around. Although this hotel is located near the red light district a few blocks away, it felt very safe and had a great vibe.

    Traveled with four couples, some were disappointed that the room had no air conditioning just a fan. For me this was not a problem as the fan blew across you at night when sleeping.

    8.8

  • Wayne
      Belgium
    June 22, 2014

    The easy access to the centre and main points of interest.

    The area directly around the main train station and the total lack of parking at a reasonable rate for an overnight stay.

    7.9

  • Danny
      United Kingdom
    June 18, 2014

    Spacious room. Great staff when early start required, made up packed lunch as we missed breakfast. Safe parking.

    Dated decor.

    7.9

  • Mark
      Australia
    June 10, 2014

    Being close to railway and restaurants.

    Some noise from outside where shops are located.

    8.8

  • Walid
      Egypt
    May 21, 2014

    The location , Breakfast , staff

    nothing

    8.3

  • Christian
      United Kingdom
    May 12, 2014

    friendly staff

    lack of dining facilities and bar

    6.7

  • Anonymous
      Australia
    May 8, 2014

    Location to train station and city centre was ideal.

    Asked for mon smoking and ended up in a room where the smoke stench was high. The noise from the street came right through no double glazing of poor window seals allowed this resulting in getting not much sleep. Very uncomfortable because of these two attributes.

    3.8

  • Anonymous
      Malta
    May 2, 2014

    The hotel was very clean and I liked the balcony on the main street.

    The only thing was the type of shops in the street round the corner.

    9.2

  • Ozenc
      Kosovo
    April 15, 2014

    very central, easy to reach every where. you can find in this hotel what you can need.

    9.6

  • Edgars
      Latvia
    April 12, 2014

    A great hotel in a busy city center for a great price!

    I did not have time to stay one more night!

    10

  • Latesh
      Bahrain
    April 5, 2014

    Location and staff

    Can improve on breakfast items.

    7.1

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