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Kaiserstrasse 62, Bahnhofsviertel, 60329 Frankfurt, Germany – Show map
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267 verified reviews
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Mercure Hotel Kaiserhof City Center's staff speaks: Italian, Spanish, English, German
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Wireless Internet Hotspot is available in all areas and charges apply.
Private parking is available at a location nearby (reservation is not needed) and costs EUR 22 per day.
Vending Machine (drinks), Vending Machine (snacks), Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Baggage Storage, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Elevator, Soundproof Rooms, Heating, All Spaces Non-Smoking (public and private), Air Conditioning, Designated Smoking Area
Italian, Spanish, English, German
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 4 years stay free of charge when using existing beds.
All children under 2 years stay free of charge in a crib.
All older children or adults are charged PLN 25 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 7 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 267 reviews
Value for money
Show reviews from:
Hotel Excelsior offers modern rooms with free minibar drinks and free Wi-Fi. It is just steps from Frankfurt Central Train Station, and a 5-minute subway ride from Frankfurt Convention Center.
Score from 4105 reviews Good
Just a quarter mile from Frankfurt Central Train Station, this modern, 3-star hotel has soundproof rooms with a flat-screen TV, daily buffet breakfasts, and a private garage.
Score from 1854 reviews Very good
Located right across from Frankfurt Central Station, this 3-star hotel has modern spa facilities, soundproof rooms, and free Wi-Fi internet. Guests enjoy free use of local public transportation.
Score from 1296 reviews Good
Set between spa parklands and the pretty pedestrian zone in the health resort of Bad Homburg, this stylish hotel is surrounded by the scenic Taunus Mountains, near Frankfurt.
Score from 146 reviews Excellent
Large selection of travel adaptors
Very good standards and Location.The staff are excellent.
Good Location, Friendly staff
Lift was not working, had to carry luggage to the second floor
Room and location was good given the price paid. Liked the fact that coffee and tea was provided for free 24/7
Disappointed by cleaning staff of the room. Cleanliness was min for a 4* hotel not even did the basics. Also even though the room was for 2 toiletries were only provided for 1.
The location is close to shopping center; restaurants as well as the train stop station ; the hotel is safe and secure.
Good breakfast Great pillows
Looks like from 80-ties; Very short bed (I'm 160 cm & was touching the end); Small, dark, noisy room.
Proximity to river walk, English theater and train station. All the staff members from reception to those cleaning rooms were friendly and helpful.
That I forgot my internet password would expire at 24 hours and had to go back down for a new one. There was no problem with granting internet access/speed at all.
Nice standard room, no frills. Close to Central station. Good WiFi. Breakfast was very nice with a large buffet with many choices of tasty food. There was even real honey comb.
Busy street with restaurants and cafes in front which produce a lot of noise through the night. There were people shouting, cars making noise until early in the morning. So ask for a room at the back for a good night’s sleep when you can
Excellent Location, near to Train Station, shopping centre, river and many Halal restaurants. Staff was courteous. Good for families with small children.
Convenience, short walk to train station. Clean room, absolutely marvellous breakfast.
Nothing to complain about.
We were in Frankfurt for easy access to the airport at the start and end of our European trip. The train station is a five minute walk from this hotel and from there it's a 15 minute train ride to the airport. For ease of travel this hotel was perfect for our needs. The breakfast buffet was huge and wonderful.
-location -breakfast -great Reception staff with excellent service recovery skills
-in 4 days linnen has not been changed once -in 4 days it wasn't hoovered once -hairs on the bed linnen -housekeeping opens wardrobe, and takes out things you put away in there
Bed is very pooooooor
close to main station near shopping area
The hotel is the worst hotel I stayed in Europe Dirty room No AC Bad staff, the receptionist kept me waiting for 10 min when I arrived talking on the phone. The room was very hot and noisy until 4 AM The TV is maybe 12 inches No English channels The hotel is worth maybe 10 euro per night. And I guess it ruins Accor brand.
Location was excellent with several places to eat & drink within a stone's throw. Only about 5 minutes walk from the main train station. Plenty of sites within walking distance. Friendly staff but allowed us anonymity. Good breakfast selection. Comfortable bed. Room fine for the price.
With no air-con in the room during a very warm spell, we needed the window open. Ok for us, but this may be difficult for some since plenty of noise from the street throughout the night. The fan provided was a welcome necessity. Regular prob of twin beds not double we requested, but common these days. Bit strange because if you wanted twin they were only a centimetre away from each other.
Room quite comfortable and breakfast acceptable.
We were not told that the street market would make it hard to approach the hotel. We had booked for three adults but no linen or towels were provided for the third adult who had just flown in from Los Angeles and badly needed rest. The overworked receptionist herself had to locate the missing items. This took some while. The lift was too small. There was no one to help with luggage - we were all over 70! Few acceptable restaurants in the area.
Great location near main railway station. Friendly restaurants nearby. Room size about what I expect from older central hotel.
If you're looking for a clean, upgraded room in a great location near the Frankfurt main train station for a great price, you can't beat this hotel. Spotless room, nicely appointed, beautiful bathroom and shower fixtures. Great value.
The location! Nice and close too everything.
The toilet was to close too the basin. Very uncomfortable, not sure who did the design, but that was extremely badly planned.
Breakfast was excellent
I booked a superior double room with one double bed but hotel gave me a smaller room (i think it was standard room!) with two single beds. The receptionist said they don't have 1 double bed! However, another staff changed the larger room with 1 double bed for us on the next day. I don't understand why the previous staff said they don't have 1 double bed and gave us a small room! If we didn't talk to the staff, they won't change the larger room for us!
Stayed here overnight, after three weeks in Germany, Austria and Cezch. I had read some reviews of the hotel being old and tired, booked because we received a great price for a prepay booking. On arriving I was pleasantly surprised when we entered the hotel. The lobby was bright clean and modern, room was new and looked like it was recently redone. Bathroom clean and bright. Great location five minute walk to the train station. Area surrounding hotel was clean and safe with lots of cafes and restaurants around. Although this hotel is located near the red light district a few blocks away, it felt very safe and had a great vibe.
Traveled with four couples, some were disappointed that the room had no air conditioning just a fan. For me this was not a problem as the fan blew across you at night when sleeping.
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