The description said that one would have to pay for kids who stay in an extra bed. I originally made the reservation for 2 (wife and I) since our kids are very small. Due to some coordination issues, my wife could not take the trip and since this hotel has a very bad cancellation policy, I decide to take the trip, otherwise I would ended up paying for the stay anyways. That said, when I showed up they were displeased that I had my kids with me, and insisted that I should pay for 3 people rather than two, I argued, but it was in vain. After all, I ended paying full price for 2 adults and 1 child, even though that did not make sense to me. They insisted that I had to be charged for three because of the water usage is higher when you have more guest and although I would normally agree with that, I don't think that's the case when you have two very small children. A very unfortunate experience for me after booking this hotel based on the excellent reviews it has and reading the hotel welcome aboard package that states how much they try to make sure you enjoy your stay. Another misleading factor is the wifi, there was absolutely no wifi in the area of the hotel where we stayed, no even a slow signal, absolutely nothing. Another thing is the pool, very nice one, but you have to go to througt the street to get to it if you're not staying on the main building. Very disappointed. Unfortunate because the facility is very nice, staff was very pleasant, location is excellent, it's just a shame that it had to turnout like this in my case. I would definitely not return to this hotel, even though I visit Garmisch several times a year.
location of hotel, near many outdoor activities