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Hotel Zeil  

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Newest reviews for City Hotel Mercator

  • Alexandru-sergiu
    September 10, 2014

    - Very friendly staff, the guy at the reception helped us with everything we needed - Clean rooms, nice beds

    - Nothing to complain in particular.


  • Biana
    September 2, 2014

    The location and the staff very good.


  • Alexandru
    July 12, 2014

    location price

    - they made me pay cash the moment I get there. They cannot understand how credit cards work - very poor Internet, wireless diconnecting every 3-4 minutes


  • Anonymous
    June 27, 2014

    Real good value for money, friendly staff, well maintained, good location


  • Anonymous
    June 17, 2014

    The room was very nice and much more than I expected for that money.

    When I arrived the reception was closed and I called the number which was written to dial after reception hours. Somebody answered only at my 4th call and seemed annoyed and didn't understand why I was calling! Finally he gave me the code which was necessary to get the room key and enter the hotel.


  • Philip
    June 12, 2014

    Stayed one night, the staff was simpel but great. The hotel was modern and great beds. Around the corner was a nice litle genuine italian pasta restaurant, very nice! Area is 30min walk from the Banhof station

    Nothing to complain about really. Everything was as expected for the price.


  • Mansour
      Saudi Arabia
    June 11, 2014

    the location is near downtown

    Staff is unhelpful


  • Lin
    June 10, 2014

    location, and equipment

    people is very unfriendly


  • Jinkook
      Czech Republic
    May 12, 2014

    We arrived after 10 p.m. but the hotel staff kindly instructed how to get the key, where to park, internet PW by phone. We are satisfy with specious bathroom, good WiFi connection. Facilities are not new but well maintained. Very easy access to centre, etc.quite OK.

    Nothing special.


  • Julica
      United Kingdom
    May 5, 2014

    Quiet location. Close to underground and not far from city centre. Free wifi in room. Didn't have breakfast so can't comment.

    That the receptionist didn't automatically give us the wifi code. We forgot to ask at check in and reception closed at 9pm so had no wifi the first evening


  • Roxane
      South Africa
    April 25, 2014

    Receptionist was very abrupt, never smiled and not very helpful.


  • Merouane
    April 23, 2014

    Hotel was fine. Never really had much interaction with the staff as we were out all day. Room was clean and presentable.


  • John
    April 16, 2014

    Great location good price

    Older building old furniture quite simple bathroom.


  • Sandeep
    April 7, 2014

    Wi-fi was very good. One of the receptionist was also very good and co-operative. Since the Taxi was called for me but by the time my sight seeing tour was already left ,so Hotel bear the cost of taxi calling..

    I was suppose to go on a local sightseeing tour for which Hotel only booked on my request along with pick up but late no communication was transferred from day shift receptionist to evening receptionist and I missed the tour that day.


  • Edith
      United Kingdom
    March 28, 2014

    Location was excellent for us. Good value and reasonable choice at breakfast. Comfortable bed.

    We had to ask to change rooms after 1 night as the first room we were given was in a poor state of repair. The worst thing was the plumbing, no plug in the wash basin and when the water went down the plughole it sent filthy, smelly water into the shower tray. The shower tray was blocked so impossibe to have a shower. The TV and one of the bedside lamps did not work. The replacement room was much nicer. We did wonder if we were allocated the first one because we had booked through!


  • Felix
    March 19, 2014

    quiet locality, good wifi, decent breakfast

    far away from public transportation, rooms were not cleaned properly, used glasses were kept unwashed


  • John
    March 2, 2014



  • Giap
    January 31, 2014

    Location Cleanliness Serenity

    Pillow too soft


  • Laurynas
    January 27, 2014

    I like that staff changed the room friendly. Cleanliness is good.

    Rooms isolations, tv is only German language


  • Anonymous
    January 27, 2014

    Excellent location, the room was ok

    The reception is open till 10pm, if you arrive later, guess, need to make arrangements in advance to get the key from your room. The walls are incredibly thin, you can hear everyone around, one night there was a loud group, it was impossible to sleep and there is noone on the reception at night to complain, but the rest of our stay was fine, as this group of people left the next day


  • Anonymous
    January 19, 2014

    We liked everything -- a great hotel for the money.


  • Kenji
      United Arab Emirates
    January 10, 2014

    Room is enough warm and close to the city bu walkin distance

    My room wasnt cleaned even i put the tag at the door for cleaning


  • Sharon
    December 20, 2013

    Reasonably priced, convenient location - especially if you are in Frankfurt for the Christmas Markets (only two stops on the subway).

    We stayed three nights in total. Each morning at approximately 7AM we were woken up loud banging noises - these noises continued for hours. We were not sure whether the noise was a result of our room being near the elevator or was being made by the housekeeping staff on their rounds. Either way, it was pretty unbearable and would definitely deter us from staying here again. The reception staff (aside from one we encountered) were at times quiet unpleasant. Wifi was not working for the duration of our visit.


  • John
      United Kingdom
    December 16, 2013

    Convenient location for commercial and shopping centre of Frankfurt with U Bahn and Strassen Bahn stops nearby.


  • Anonymous
    December 14, 2013

    Small but clean hotel. Night check-in with special guest PIN code. Quiet area but still central. Basically friendly people. For the price it was ok but they could make more out of it!

    No internet first night because nobody was there at check-in to tell me the new code (after system change). Reception lady was only slighly friendly and seemed bored. 11 am is to early for check-out and cleaning staff was pushy.


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