Mercure Berlin Alexanderplatz  

Mi ha colpito la cordialita' del personale

L'unico punto a suo favore è la posizione, essendo in Alexander Platz.

Il prezzo però è troppo alto, rispetto al tipo di servizio offerto e alla qualità delle camere. Nonostante abbiamo pagato molto per 5 notti, la colazione non era compresa, e costa 9€. Assolutamente da non fare la colazione lì, ma c'è un barettino appena usciti dall'hotel, e con 3€ ci fai una colazione migliore di quella dell'albergo.

Le camere sono molto spaziose, un'ottima colazione abbondante.

La posizione centrale dell'Hotel,vicina ad Alexanderplatz snodo importante della città (metro, bus, taxi) e il buon rapporto qualità prezzo. Aggiungo anche che la stanza era piuttosto ampia.

Avevo chiesto una stanza con il bagno attrezzato per portatori di handicap, invece mi è stata data una stanza normale; eppure io avevo scritto sulla mail di prenotazione queste mie esigenze ma la reception dell'albergo mi ha risposto che a loro era stata segnalata solo l'esigenza di una stanza per non fumatori.

I stayed in this hotel and thought it was excellent.Lovely breakfast,although at 18 Euros abit costly.The staff was all very friendly and helpful.I Loved the room very much,the rooms are spacous,comfy beds (two single beds put together) tea/coffee in the room,and best of all free WiFi. Had a desk,kitchen units,although nothing to cook/eat with.Table,chair and big wardrobe with safe. Bathroom was a nice size,and a good powerful shower. All rooms had balconies,although I was over looking the main street so very noisey,so used earplugs. Reception was bright and welcoming,and loved the breakast room,although sadly no bar/resturant at night in this hotel. Well recommended and even a chemist and bank is right next door. Resturants about a 15 to 20 minute walk from the hotel. Area felt safe. All in all very pleased.

On the negatives...No bar/resturant for evening meals in this hotel. Fire escape at night was not lit so quite dark I had to use a small travel touch. If overlooking the main road,the noise from the traffic can be a pain,need to pack earplugs. Lastly can get hot in the room,no air-con,and noise outside to loud to leave a window open.

The Hotel is really well located for AlexanderPlatz and all the places I like in the local area. We had a great introduction to the hotel as the lady on the reception desk was so helpful and cheerful and enthusiastic. Our hotel room was ready ahead of time which was great. The rooms were really big and the shower was awesome!!!

Could get Taxis every time we asked for quickly. Got assiatnce with lost baggage although they did not inform us that they had got it till the time we check for it..a call would have been in order..

Room carpet was brushed only nce during the stay...when we checked in we were given a tea coffe maker...later we were informed we were not 'privileged to get the same' Why put it in first place then?? Internet was non fuunctional for good 2-3 days. Room cleanliness up to the mark. Receptionist, except for one gentleman Jorg I think, were very curt and non responsive.

i enjoed all exept stated below

deficiency needle, noisy from tram line

It is located very closely to Alexanderplatz and Berlin Convention Center where I had business meeting. The meeting organizers recommended the hotel.

I have requests at the reception of Agon-Alexanderplatz a paid access to W-Lan, provided by third party Swisscom, but the W-Lan did not work. However, the W-Lan signal was weak and the connection repeatedly broke of. I called Swisscom customer service phone number five times and there was nobody to answer my call. I discussed the situation with Agon staff twice, and left a written description of the W-Lan failure at the hotel reception desk. Agon stuff took notice of my complaints and did nothing to address the failure. Several days after the incident, the W-Lan still did not work. Shortly before I left for the airport to fly back to the U.S.A., where I live and work I discussed this issue for the 2nd time with Agon representative. I told him that I will not pay the charges for the service because W-Lan did not work. Because of his lack of training or, perhaps because of another equipment failure, the receptionist was unable to print me the hotel bill. Nevertheless I trusted the receptionist honesty and business integrity of Agon-Alexanderplatz, and I signed the Visa payment authorization even though the hotel bill was not presented to me. I was very surprised and disappointed to find out that charges for the W-Lan were added to the hotel bill. This was dishonest and unfair. Agon, selling Swisscom service is responsible for it, and must not unfairly shift the burden on the hotel guests. The failure of the W-Lan must be resolved between Agon and Swisscom. Given the Agon staff’s conduct, I feel that I had been cheated.

I liked the location and price.

We used to drink water with ice. Breakfast room did not have any. The waiter's exact words were " Unfortunately we do not have ice here". This is a shoking experience for my wife. You pay 9Euro for breakfast and can not have a cube of ice. You be the judge as this is your hotel.

This is our 4th stay at this hotel. Location is excellent, within walking distance of the rail station, many stores and eateries and great value for money. This is why we return again and again

The reception staff were great. The room was spacious

The cleaning regime was risible. We waited until after 2pm to check in. The beds were clean, but the bedside cabinets were coated with dust. The outside balconies were dirty and in the little trough un-emptried ashtrays were prevalent. During our entire stay for seven days all that was done was the changing of towels and emptying of one of the litterbins. No surfaces were wiped or cleaned throughout the week. In fact only once was the vacuum cleaner used. They provided soap bottles, but one ran out and since it has just been a missing bottle and a cap put on the side of the sink. It’s truly appalling. We also found that if you are offering an apartment as opposed to a simple hotel room, you should provide the necessities, like plates, cutlery, pans etc. We didn’t expect to have to pay extra for these. If you look up any apartment rental these very basic things will be included with the tariff. When we did buy the E1.50 stuff, it was simply two of this, two of that. There was no way we could have cooked a meal and not taken it straight out of the pan. Serving dishes? Extra spoons to serve with? What about a corkscrew for the wine… No. Something to open a bottle with? No. As you can tell we won’t be staying with this place again, and we hope they feel somewhat ashamed at the level of service provided. Have a look at room 704 and see if it’s actually clean. It wasn’t during the week we were there. Have a look at what other apartments offer as part of their package. The WiFi is bizarre. Yes they had the completely free stuff just off of the reception desks. To get in the room you charge for, by the 24 hours. We’ve never known this kind of system. If we pay and go on to the Internet, fine. But once we disconnect the rest of the time should be available, so rather than 24 hours from first start to end, it should be 24 hours of usage. Again, a reason we won’t ever stay with you again. There is no hotel bar and use of anything has an extra charge.

The hotel needs airing. There was a stale odour throughout the accommodation floors. Some fresh instead of tinned fruit at breakfast would make a big difference. It was recommended to me that I stay in the Mitte area of Berlin to be near the main attractions, museums etc. There appears to be more then one Mitte area and this wasn't the main one.