Golden Tulip Halm Konstanz

La gentilezza dello staff, la centralità dell'hotel, l'ottima colazione continentale. Giudizio positivo.

Un unica pecca riguarda il sifone della camera che ci è stata assegnata, dal quale usciva uno sgradevole odore.

La posizione e la gentilezza del personale.

la camera superior mostrata su booking non era lontanamente parente della camera che effettivamente ci hanno dato. Una cameretta nel sottotetto.Il risotrante, fiore all'occhiello dell'hotel, era riservato per una festa. Le infrastrutture dovrebbe sempre essere a disposizione dei clienti, si sceglie un albergo piuttosto che un altro anche per quello che offre oltre la camera....

vicino alla stazione e centrale

camera piccola

Good Clean Hotel

Central location beside station with immediate access to town centre.Nice lobby area and lounge for residents.

Smoking allowed in Lounge

The attentiveness and willing to help of the reception staff, the deluxe rooms are very large at size. The hotel is located at the city center, near the train station, the lake and the shopping streets.

very convenient location in Konstanz, breakfast was good though not more than you would expect for the high cost, whole place had an authentic aura of faded grandeur.

Hotel staff went out of their way to make up reasons not to process a standard military VAT exemption form from a US national (which would have saved me 19% off the room price, but cost the hotel nothing) - though they admitted that they routinely handle VAT exemption forms for other foreign national guests. Excuses ranged from "you are not authorized VAT exemption" (despite presentation of all the appropriate documents and the existence of an international agreement between the US and Germany that says I am), to "we could have done this, but cannot because you booked through an online booking service" (which I know is wrong from experience). At best, it was simply lazy, uninspired service. At worst, it was malicious discrimination.

excellent position in the centre of town, big, spacious room, great staff

bathroom equipment is elderly and needed renovation

Size of room and ambience of the hotel as a whole

Lack of mechanical ventilation in room. Very hot

I love how professional the staff carried themeselves and the courtesy displayed towards the guest.

Educate the staff on the us vat form. This is the form the us millitary and civilians use to not pay the 19% tax.

The staff and location

Service was truly excellent, particularly at reception but also in the breakfast room

The restaurant had a limited and overly expensive menu and was not at all inviting as well as being completely empty. This was a pity as we found it quite difficult to find good food in the streets nearby and would have gladly used the restaurant had the ambience and menu been beter.