Mercure Hotel Severinshof Köln City

The room was very comfortable and big, and as it was facing th inner garden it was very silent.

The area surrounding the Hotel.

A very convenient and modern hotel near the tram station and not so far from the shopping area. Good connections to Messe Duesseldorf via Koeln Deutz.

Cleanliness and friendliness of the staff, unfortunately due to works outside the hotel, it was noisy early morning, no fault of the hotel, the staff arranged another room and moved our bagage. Excellent service will stay again.

nice and comfort, a bit noisy as there are work on the street + train...

Because of the building development it is not easy to find the hotel with auto.

The room was very clean, but small. The decor was charming. The bathrooms were very clean and modern. The services at the reception was good at check in with a city map provided. It was central and easy to walk to popular sites such as Old Town and Dom Cathedral.

Construction around the area made driving difficult. A cot was not delivered to the room as requested. When I inquired about it later that night, the receptionist was not helpful saying the house keeping was no longer available to deliver the cot. She says it was "not possible" to obtain a cot for me. Very upset and dissappointed at this big hotel to fail such a minor request.

Employees were very friendly.

This hotel is literally in the middle of construction. Construction work in the hotel and subway construction around the hotel. The other side of the hotel faces some big street/highway. As long as you don't mind horrible noise from 7.30am on (and paying normal rates) for this - don't go there.

I was visiting during the Carnival and I liked how they had enough staff at hand to deal with the extra customers.

The beds where really uncomfortable spring beds. Room was little small and in dire need for renovation. Also the dispenser in the bathroom was a bottle which you could use for shampoo and body soap. Little cheap isn't it? The cleaning lady came by three times before 12 o'clock: 9:30, 10:30 and 11:30 to clean our room. The last time she even came into the room. Now I ask you why?

Good location for IMM Cologne, right between the Kolnmesee and the city center. Very close to trams, easily accessible.

breakfast too expensive

very disappointed. paid for two double rooms, both at the same price one had single occpancy for my grandmother the single occupancy room was very small. There was building work going on which resulted in it being difficult for taxis to park. One of our party was 84 which ment that she had further to walk than would normally be necessary

The selection and quality of food was great, although was a little expensive. Underground parking & Free access to the internet.

The rooms and facilities were very nice, especially the fitness/sauna room.

It was nearly impossible to find from the street due to construction, parking is expensive and not included. Finally, we did not get the smoking room preference we requested over 6 months in advance and nothing was done to make this up to us.