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Steindamm 102, Hamburg Mitte, 20099 Hamburg, Germany – Show map
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659 verified reviews
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Motel One Hamburg-Alster's staff speaks: English, German
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Food & Drink
Private parking is available on site (reservation is not needed) and costs EUR 11 per day.
24-Hour Front Desk, Baggage Storage
Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Soundproof Rooms, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children from 0 to 6 year stay free of charge when using existing beds.
All children from 7 to 12 year stay free of charge for extra beds.
The maximum number of extra beds in a room is 1.
There is no capacity for cribs in the room.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are allowed on request. Charges may apply.
When booking more than 7 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 659 reviews
Value for money
Show reviews from:
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This modern, 3-star hotel features rooms with free Wi-Fi. It is a 10-minute walk from Hamburg Central Train Station in Hamburg’s St. Georg district.
Score from 763 reviews Good
This 4-star hotel is right across from Hamburg Main Station. The Europäischer Hof features a large spa with swimming pool and a 500-foot water slide.
Score from 2497 reviews Excellent
In a 19th-century water tower, this unique hotel in central Hamburg features a stylish bar, gym, and air-conditioned rooms with flat-screen TVs. It is across from Sternschanze Station.
Score from 540 reviews Excellent
Excellent staff. Modern hotel with good rooms, fast elevators and everything clean. The bar was lively and affordable, breakfast equally affordable and offering good choice. Our group found the location terrific too - we used the U-Bahn through the entirety of our stay.
Slight problems with the Wi-Fi on BlackBerry devices. Everything else is excellent.
Friendly staff very helpful at reception close to city centre room comfortable and clean easy access to floors via lifts
Nothing at all
Bed was big, the breakfast was very good and staff really helpful. The hotel is located near Lomuhlenstrasse metro station, one stop from central station. They also have a lobby lounge bar which serves drinks and sandwiches in the garden. WI-Fi excellent !!!
I would definitely stay here again.
Bed was big and super comfy, the breakfast was amazing, well worth the money. Staff were really helpful, I would definitely stay here again.
Nothing everything was great
breakfast, clean room, wifi
Ideally located metro next to hotel. One stop from central station. 10 mins walk from alster waterfront. Excellent choice in hamburg. They also have a lobby lounge bar which serves drinks in the garden for a great price.
Everything was good.
Clean, comfortable , great location, reasonable price. I will come back.
Need more soap in the bathrooms
Pleasant modern hotel, in a good location near the Alster.
A minor point but nonetheless: neither soap nor hand wash liquid were provided in the bathroom, which meant we had to wash our hands with shower gel.
Clean facilities, friendly staff and I will revisit the Motel One group Hotel's.
No safe in the room
The location was great, Sbahn entrance is just right at the door step. There is a supermarket nearby. Breakfast is always great but could use some hot food.
Nothing. Motel One is always great and will be staying there again.
clean, quiet, nice staff, close to U-Bahn (right in front of the hotel), close to the sightseeing areas
It was better if we had at least a water boiler in the room. Although the facilities were already mentioned and we were aware of that.
the hotel looks new and there's free wifi all over the building
location is not ideal and there's limited choice at breakfast
This hotel is suitable for short stay, the staff have been helpful. The breakfast is value for money
No water boiler in the room, wifi is very unstable.
Very convenient for public transport and within walking distance of Hauptbahnhof. Buffet breakfast selection was very good.
Air conditioning in my room was not working so it was uncomfortably warm for the 5 nights of my visit. When I reported the problem the window was opened but the air conditioning was never fixed.
Truly excellent central location just by a U-Bahn station. Efficient, friendly, reasonable and comfortable.
No access to tea or coffee in the rooms. Internet was unreliable and crashed a lot in the room so lots of people crowded the lobby to get online with their computers. No bathtub, only a shower.
Great breakfast, friendly staff, great location, good value for money
Rooms were bit small (but were very clean and comfortable), wifi didn't work
We really enjoyed our stay at the Motel One. This Motel One has a professional stuff: front desk service was helpful and the room was clean and the breakfast buffet was awesome! I was delightly surprised about how fress the food was. Only like 20 steps and you will arrive to the U1-bahn stop. We slept good/well in this Motel One which was important before a long car drive back home.
The tables and the chairs in the lobby were a little bit too modern for purpose to having a breakfast Still the athmospere was great!
location, clean, comfortable, price-performance ratio top
This is a fairly typical hotel for this concept chain: small but well-designed rooms, reasonable service, very nice design, very reasonable prices. The idea is that you use the lounge as an extension of your room and that consequently the size of your room is not that important; and in this hotel this works well (although by no means in all Motel One hotels -- the one in Berlin Kreuzberg is a good example how not to do it). Tip: if you don't mind the noise of the main road too much (you will hardly hear it with your windows closed anyway), then ask for a room on one of the top floors on the Northwest (front) side, i.e. rooms ending in x01 or x02: they have great views across the Alster lake!
Service staff is friendly but occasionally a bit overloaded.
I loved it, like every time I stay here. WiFi, location, panoramic view, cleanliness, bathroom, comfort...
Breakfast is in the lobby and you have to eat on the coffee tables which are too low. No soap, only shower gel for hair&body.
Clean room, nice design, well isolated (no noise from other rooms or outside). Beautiful lobby. Underground-station is very nearby, right by the hotel entrance. Wifi was a bit difficult to access, but after that the connection was fine.
Room was small for two people, small bathroom, no hand soap. It took very long to get hot water in the shower. Breakfast-area is cluttered, everyone is seated very close to one another and the tables are tiny. It's hard to pass between one table and the next if you want to get some more breakfast from the buffet, because the tables are so close together. Busy hotel.
Staff was good. Facilities are excellent. Breakfast at Euro 7.50 is amazing (You can only have a cup of coffee and a piece of crossaint if you want to have breakfast outside) Location was extremely good. Walking distance to Main train station and city centre (6-7 min) Our third stay there and will definetely come back again.
There may be more tv channels (especially some music channels)
The high quality shower & fittings.The well thought out room design.Motel One are the best of the budget chain hotels by a long way in our opinion
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