눉The hotel isn't newly renovated and some things, at least in our room, were strange. For example one window was taped with duct tape and couldn't be opened, it looked really weird.
Then there was this wire coming out of a hole where maybe there was supposed to be a radiator, I think a child would be quite unsafe around it. The drapes didn't run the whole length of the rail and a large amount of light fit right on the pillow, making them more or less useless.Then there was the bidet which wasn't connected to the water system and some other water fittings that were just attached to the wall, without any in wall water pipe attached, kind of like opening a door that leads to a wall.
And then of course there was this "lovely" girl at the reception who has 0 hospitality skills and should really be doing something else. The major reason for choosing the hotel was for maybe getting a king bed and the swimming pool/spa area. I did not read the fine print where it said the pool would be closed during my stay. We got neither and when I asked the "lovely" girl about it, she arrogantly said it was mentioned on all booking sites and more or less "tough luck", no "I feel sorry for your stupidity" or "we forgot to mention that as well, may I please apologize".
A simple sorry would have been fine, I wasn't looking for compensation. I checked and it did say that, except there was no mention of the spa being closed, which I personally found disingenuous and misleading. We ended up cancelling the last day and going to Pyramide whose spa area was never closed in high season and during an event when all the town is teeming with tourists.
눇The talk with Niels, a manager, was quite nice and willing to make it right, which balanced my overall bad experience about the place
The setting is nice, the breakfast is decent (depending on your experience and standards), value for money not ideal, we paid less than half for a gorgeous 4-star hotel in Cologne that looked way better.