NH Heidelberg  

Staff are friendly and efficient. Room is clean.

WiFi is not available in rooms

The interior of the hotel is really cool blending new functional glass room connecting to old facade of a building, so the lobby area is totally covered but has lots of natural light. I hoped there would be a hot tub but still the sauna was nice and refreshing. Also, Ms. Lilian at the front desk was extremely beneficial in helping me get to the Frankfurt Airport more easily with all of my bags, so I greatly appreciated her assistance! Nice clean room overall.

Mattress in the room was a little firm and bouncy, so it wasn't as restful as I'd hoped. I wish the room were a little more affordable.

i booked a room asking for a baby travel cot and was given a room where you need to get the lift open two fire doors and go up 4 steps to reach the room which was not good with a 1 year old baby!

conveniently located, clean and comfortable

Staff were were no more than adequate in many requests

Deisgn of hotel

Poor service Fitness room is NOT a fitness room. It's a place where some cardio machines form teh 80's are stored. Nothing modern or attractive. Restaurant is outside of hotel, not very handy. Service room menu is not complete. Rooms walls are so thin that you can hear anything form the other room.

This is a wonderful hotel --- pleasant interior, spacious rooms.

Internet is not available for free, which is a shame,

Beware of he hotel internet terminal euro5 for 15 min from the hotel reception ok. Timed out during a conversation with my office so I inserted my credit card in the swipe on the terminal and was charged euro7 for a short time plus 6 printed documents. Acceptable.an invoice was duly sent to my email adress for the correct amount.on return to australia I was to find the amount of aus$68.30 Added to my credit card in the name of swisscom internet de muenchen.refered to authoritiy.

They had underground parking.

Breakfast was 20 Euro! Really? WiFi internet was way too slow. My 3g downlink was faster. I got a lecture from the resturaunt staff at lunch ... they didn't plan on having many people come to their resturaunt that day -- how was I supposed to know? I just wanted some lunch. It's not easy to see the hotel as you're driving down the road. Be alert - you'll have about two seconds to make the turn.

Hotel is clean and the room was large.

Directions from the train station were poor and misleading (e.g., they said take a left when they should have said take a right) and as a result our walk was at lest 15 minutes longer. The next morning when we walked back it was much shorter because we were able to take a more direct route. The room was stuffy and the thermostat didn't work. The desk clerk was unable to help us and finally we had to order a fan. It was unsafe to open the window for better air circulation because our third floor window bordered the sky light. Although the hotel was very modern, our room had an older model TV and the remote did not work. For 120 Euros, I felt the hotel was overpriced.

Very nice and clean hotel, excellent location, just 10 minutes walk from the center of the town. You can use the s-bahn or bus, just two stops from city center. Hotel parking at the basement costs 15 euros/24h: normal price for the city.

Located conveniently close to the train station without being right at the train station. Hotel staff are fluent and helpful to international travelers and quickly accommodated requests like separate beds for adult children in our party.

The location is a 10-15 minute walk to the beginning of the old city, so if you are primarily touring the aldstadt you will always be doing a lot of walking.

Convenient location. Nice intregration with old buildings. Nice atmosphere.

Not enough control over room temperature. We overlooked the central reception so no outside window and no control over air conditioning.

Décoration, situation, amabilité

Chambre trés (trop) froide ainsi que dans la salle de bain