Novotel Aachen City    

Friendly, clean ,helpful

Nothing I did not like

Good hotel and very clean

The room was clean, the staff was friendly.

Paying for WLAN in a 4-star hotel 3Euro/h is unacceptable. The breakfast in such hotels is usually included. Here it was too expensive

The location. My room was on the courtyard side, so it was very still at night.

Internet costs 9 Euro per day...far too much! There is no wardrobe in the room or when there is one, it's very small.

The so-called fitness room could have been much better

Clean, good location, modern. Breakfast very good.

Clean, quiet, well equiped room. Good bed! Friendly personell, professionals. Excellent in house car parking.

The staff were very friendly & helpful.

My executive suite did not overlook a quite courtyard as promised, but a side street!

The staff was extremely friendly and helpful, at the reception and also in the restaurant. We enjoyed the New Year's Eve dinner and breakfast buffets, the food was very good, a wide choice of items.

not applicable

Everything was fine, and the hotel`s staff were very friendly with us. The hotel have a little nice area for kids. I really recommend this hotel.

The only low point for us was that they didn't change the trash bin. We have changed the diapers a day before and when we were back after our tour, the diaper were still there, it was nasty.

Fantastic breakfast, although not cheap at 17 euros each. Rooms were a really good size with good bathrooms with both a bath and a shower and the loo was completely seperate. Staff were friendly and helpful. The windows opened so we were able to get the temperature comfortable. The location was excellent and we walked easily to all the sights, although my elderly mother would have found it too far to walk.

The beds were hard, with a plastic cover on the mattress so that the bottom sheet (which was badly put on the bed anyway) quickly rucked up uncomfortably in the night. The pillows were poor - small and lumpy and only one each, although the hotel quickly brought us a second pair when we asked. But we expected to have much more comfortable beds and better bed linen in Germany!

Easy to find and park. The public underground parking below the hotel serves this and another hotel. You only have to find the appropriate elevator to the hotel. You get (or exchange the one you got with) a hotel parking ticket with which you can enter and exit the parking as many times as you stay (and pay of course). Close to the center for shopping. Friendly staff, speaking very good English. A lot of tv channels in different languages (not only German)

A couple of "digital casinos?" In the area but no security/safety problems. Some distant outside noise from music (despite the sound isolation) during the second night of our stay, but it was not disturbing.

Lovely hotel, good location close to tourist sites or shops, large comfortable rooms, very clean, extensive breakfast, helpful staff.

Still charging for wi-fi (I expect free wi-fi today in an international hotel). The comfortable bar was spoilt by having live football on a big screen.

Pillows were old and overused, sheets were dingy and had a plastic-like feel. Neither the sink or the bathtub drained properly.

Food and staff

room cleanness. Found a two day old receipt under a chair when we arrived and it was still there 4 days later when we left nothing was dusted during our stay.

The hotel is really close to the city center and to the Carolus Thermen spa, which was our destination. Our room on the 2nd floor was quite spacious, clean, nicely decorated. Good bed. On the evening of our arrival there was free "gluhwine" and cookies in the hall. The restaurant and the bar are fairly priced and good, although there are many restaurants nearby.

Hotel has no private parking, nearby public parking is EUR 11/24 hours, and one has to pay the full day even if one leaves before 12. Our room was on the street-side and was quite noisy even after 2-3pm on Friday and Saturday evenings (to be expected, I guess...).

We liked the fact that the hotel and its staff was very children orientated! Excellent and very accomodating!

The fact that there was a little walk to the city centre, and the area is not the best of the town.

the staff was very helpful, the receptionist just supported me with all the info needed to go to the office with printouts

The staff was very friendly, the breakfast was great and the rooms were spacious.

We drove to Aachen to experience a German Christmas market for the first time. I liked Novotel for the location - we wanted to be able to walk into town. We have a 5yo - the room was fine and the staff were really quick to convert the sofa into a bed right away. The breakfasts were excellent and really great with a small child.

Onsite Parking facilities; good hours for breakfast, particularly on Sundays!

Price was very reasonable and included a superb breakfast. The rooms are a good size and well equiped. The hotels is literally less than 5 minutes walk from the city centre, so taxis are not needed.

The staff were extremely friendly.

Paying for WiFi

Comfortable rooms, great beds and - as someone who can't have wheat/dairy, it was great to see gluten-free museli & lactose-free milk at breakfast! One bad meal there on the Sunday night due to the 'not regular chef' being on but the rest was fantastic.

Quiet room, fantastic breakfasts

Shower lotion and tissues ran out but not replaced in usual clean; shower was also blocked by hair and this was not spotted.