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Newest reviews for Hotel Opal

  • Ole
    April 11, 2014

    Only the location

    I ended up having to skip one of my 2 booked nights. Up until I told the manager about this the stay was "ok", but after that I got treated like a teenager that had done something wrong. The disagreement was about the terms of canceling one of my stays. He didn't agree with the terms I was giving when o booked the stay with The manager shouted at me, and treated me like trash :( I have never had this kind of treatment on a hotel. I had to spend over an hour on the phone with a customercare agent at to get the rate I was promised. He throw me out of the hotel and called me an idiot. That's simply not a way to treat a customer. I left the place feeling very frustrated and surprised that a high priced hotel could treat people like that. I'm never coming back to this place, and would suggest other people to think again when choosing this hotel. The positive thing about the experience was the professional support I was receiving from the customer care agent, who was very helpful and talked with the manager several times. So thumbs up to and two thumbs down for hotel Opal and the manager


  • Boyan
    March 14, 2014

    Excellent location and nice clean rooms near the fair grounds. Friendly staff always ready to assist you.

    Very poor WiFi connection which was almost unusable.


  • Anonymous
    February 19, 2014

    Very good location, very close to the Convention Center and Deutsche Messe. The bathroom was very clean, the staff was very nice and helpful. I arrived very late and they gave me the code for the entrance beforehand and the roomkey was waiting for me on the reception desc. Good coffee at breakfast.

    My door stuck and it always took me a long time to open it.


  • Anonymous
    September 9, 2013

    Nice clean place with garden, friendly personnel, free wifi and parking - not very fancy, but clean and modern amenities. All you need, if you come in the evening and leave in the morning for your business meeting or exhibition at Hannover Messe

    The breakfast was ok, but very plain, not much choice and without fresh fruits or whole meal bread.


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