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Most recent booking for this hotel was yesterday at 20:32

Score from 2139 reviews Good 7.1/10

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hotel This non-smoking hotel is within a 5-minute walk of Hamburg Main Train Station, providing great public transportation services. Hotel Residence am Hauptbahnhof offers rooms with free Wi-Fi.

Most recent booking for this hotel was yesterday at 19:09

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Most recent booking for this hotel was today at 02:01

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Newest reviews for Hotel Polo am ZOB

  • Margarita
    August 31, 2014

    The location of the hotel and the breakfast were great.

    The room was not very clean. There were not enought light and one of the windows was broken.


  • Martin
    August 26, 2014

    Central location and price


  • Ioan
    August 22, 2014

    the sheets, on the bad, where too small, so you were sleeping on the matress!!! old, very old matress!


  • Peter
      United Kingdom
    August 17, 2014

    Good location. Good value for money budget hotel.

    Cleaning could have been better. Dust on top of the safe.


  • Anonymous
      New Zealand
    August 13, 2014

    Breakfast was very good and bed was very comfortable

    Size of room for what we paid


  • David
      New Zealand
    August 7, 2014

    Breakfast excellent comfortable bed nice and clean price?


  • Christopher
      United Kingdom
    August 7, 2014

    The location is very easy to walk into the city centre and right near an underground station!

    The room we got was on the top floor, with half of the room fallen up with the slanting roof! It was so hot up there we had to keep the window open all night and my girlfriend got bitten to death! Gangs of guys drinking outside all day and night wasn't the most relaxing or feeling secure. The sidewalk also stank like the worst toilets on earth. Ok, not the hotels fault but it all adds up. On the day of leaving the lift was broken so I had to carry the heavy luggage down 5 flights of stairs.


  • Anonymous
    August 3, 2014

    The location was good, and breakfast really nice.

    They charged me twice(by mistake) and was not very helpful to solve the problem. They did not want to accept that I had paid too much. Just ignored me. Saying it was impossible. Booking is currently helping me to get some money back. Still waiting for result...


  • Hazel
      United Kingdom
    July 31, 2014

    it was a typical hotel - nothing to comment on - only there passing through.

    the shower in our room was lethal and should not pass any safety checks. The area was horrid - quite intimidating.


  • Brent
      United Kingdom
    July 30, 2014

    Close to Train station


  • Anonymous
    July 29, 2014

    Near of city

    Horrible location behind the railway station, poor quality for money, poor breakfast, rude service. And my room was an emergency exit!


  • Xuchang
    July 28, 2014

    Breakfast is Ok. Location is near railway station.

    WiFi is bad in room, except at reception location.


  • Anonymous
    July 28, 2014

    Location - for a night between train journeys. Breakfast - The fantastic fresh , crispy rolls.

    View from window


  • Jazmine
    July 15, 2014

    I liked that they included breakfast.


  • Filipe
    July 8, 2014

    The point was to sleep close to Hamburg's main railway station because we would have to catch a train very early in the morning the next day. The location is convenient for that, period! The price is average for the quality offered.

    As we were leaving very early (4:30am) we asked for our breakfast, which we paid for, to be packed if possible. We asked three times, to make sure and we were told that it would be ready. Still, the next morning, there was no breakfast for us. Upon complaining I was granted access to the kitchen and prepared a couple of sandwiches and some fruit myself!!!


  • Sezandra
    July 3, 2014

    The breakfast was quit okay. The staff was helpful and kind.

    There were quit dusty in the room, the floor and some part of the furnitures. The bed were very hard.


  • Sanna
    July 1, 2014

    - tidy rooms - practical location at the central bus station, walking distance to to city centre

    - no parking available - some of the staff members were rude (even for a Finn) and not very fluent in German nor English - Note: do not pay for the WiFi, it works using your email address and any given password!


  • Ke
    June 30, 2014

    Good location, nice room, nice breakfast.

    no free Wifi


  • Michael
    June 29, 2014

    Location worked well for me. Breakfast was very good.


  • John
      United Kingdom
    June 29, 2014

    Location (next to Bus & Train stations). Very close to City centre. Ideal for getting out and about. Very good breakfasts.

    Lack of laundry facilities either by Hotel or anywhere locally.


  • Anonymous
      Hong Kong
    June 20, 2014

    the staff is good, nice, helpful. place is clean and tidy. the location is near the bus station and train station. Place is easy to access.

    the food variety of the breakfast is not enough. No hot food and not concerning the needs of asian. Using key system is relatively low tech. connection of wi-fi is troublesome. registration is needed to connect the wifi which is unconvenient


  • Alistair
      United Kingdom
    June 19, 2014

    Very close to the Hauptbahnhof, S-bahn and the bus station so great for access, The rooms were clean and tidy. Breakfast was typical of what you'd expect.

    The area feels uncomfortable, lots of dubious characters wandering about and 'asking' for things. All but one of the staff were officious.


  • Pantip
    June 17, 2014

    Staff are very friendly and thoughtful.



  • Umesh
    June 17, 2014

    although the hotel was not good but the lady over there had solutions for everything, it was hot and the hotel don't have a air conditioner hence she offered a little fan to make the room airy, to iron the clothes she offered the iron as well

    very little space to move, no aircon, toilet was really too small


  • Fahad
      United Kingdom
    June 15, 2014


    Cleaning, location and staff


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