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Adenauerallee 7, Hamburg Mitte, 20097 Hamburg – Show map
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1276 verified reviews
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Hotel Polo am ZOB's staff speak: Russian, Polish, Dutch, Latvian, English, German
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Free! WiFi is available in all areas and is free of charge.
Public parking is available at a location nearby (reservation is not possible) and costs EUR 10 per day.
Vending Machine (drinks), Vending Machine (snacks), 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage
Safe, Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private)
Russian, Polish, Dutch, Latvian, English, German
From 2:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 5 years stay free of charge when using existing beds.
Free! One child under 2 years stays free of charge in a crib.
The maximum number of cribs in a room is 1.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hotel Polo am ZOB accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 1276 reviews
Value for money
Show reviews from:
This 3-star hotel with 24-hour front desk service is right across from Hamburg Train Station. It has free Wi-Fi in all rooms and a free computer terminal in the lobby.
Score from 2153 reviews Good
This non-smoking hotel is within a 5-minute walk of Hamburg Main Train Station, providing great public transportation services. Hotel Residence am Hauptbahnhof offers rooms with free Wi-Fi.
Score from 646 reviews Review score
Spacious suites, a 24-hour fitness room and free Wi-Fi are offered by this 3-star-superior hotel. It is in Hamburg's St. Georg district, a few steps from Lohmühlenstraße Subway Station.
Score from 1254 reviews Very good
This hotel has classic-style rooms with free Wi-Fi. The Novum Hotel Graf Moltke Hamburg is 325 ft from Hamburg Central Train Station and a 5-minute walk from the Mönckeberger Straße shopping street.
Score from 1949 reviews Good
Staff were helpful and friendly, hotel was not too big
On the Main Street with lots of street noise
The Polo was only 5 minutes walk from the main station. Great location.very nice good value breakfast staff friendly and helpful.
Small room if using sofa bed but we were expecting this so ok
The location of the hotel and the breakfast were great.
The room was not very clean. There were not enought light and one of the windows was broken.
Central location and price
the sheets, on the bad, where too small, so you were sleeping on the matress!!! old, very old matress!
Good location. Good value for money budget hotel.
Cleaning could have been better. Dust on top of the safe.
Breakfast was good and staff in restaurant good
The front desk man was arrogant and extremely rude. We asked for a quiet room away from traffic and he gave us a hot attic room. The girl on the desk later was ok
Some of the staff are helpful. It is close to the main station and bus-tours station.
Having a family with young children, we were shocked to find that one of the staff brought his German Shepherd dog and let him loose in the reception area (although the hotel policies stated that pets are not allowed). The window in the room was broken and it fell on my wife when she was trying to open it. The trousers-presser was not working. The telephone in the room had its wire torn and was not working. One of the bulbs was not working as well as the remote control. We reported that to the Receptionist who advised us to send an email to complain, which we did, but their reply indicates that they will do nothing, not even refund part of the room price due to their fault. I wouldn't recommend this hotel.
Breakfast was very good and bed was very comfortable
Size of room for what we paid
Advance payment had to be prooved by banking online confirmation. booking.com confirmation was not accepted. Reception was poor.
Breakfast excellent comfortable bed nice and clean price?
The location is very easy to walk into the city centre and right near an underground station!
The room we got was on the top floor, with half of the room fallen up with the slanting roof! It was so hot up there we had to keep the window open all night and my girlfriend got bitten to death! Gangs of guys drinking outside all day and night wasn't the most relaxing or feeling secure. The sidewalk also stank like the worst toilets on earth. Ok, not the hotels fault but it all adds up. On the day of leaving the lift was broken so I had to carry the heavy luggage down 5 flights of stairs.
The location was good, and breakfast really nice.
They charged me twice(by mistake) and was not very helpful to solve the problem. They did not want to accept that I had paid too much. Just ignored me. Saying it was impossible. Booking is currently helping me to get some money back. Still waiting for result...
it was a typical hotel - nothing to comment on - only there passing through.
the shower in our room was lethal and should not pass any safety checks. The area was horrid - quite intimidating.
Close to Train station
Near of city
Horrible location behind the railway station, poor quality for money, poor breakfast, rude service. And my room was an emergency exit!
Breakfast is Ok. Location is near railway station.
WiFi is bad in room, except at reception location.
Location - for a night between train journeys. Breakfast - The fantastic fresh , crispy rolls.
View from window
I liked that they included breakfast.
The point was to sleep close to Hamburg's main railway station because we would have to catch a train very early in the morning the next day. The location is convenient for that, period! The price is average for the quality offered.
As we were leaving very early (4:30am) we asked for our breakfast, which we paid for, to be packed if possible. We asked three times, to make sure and we were told that it would be ready. Still, the next morning, there was no breakfast for us. Upon complaining I was granted access to the kitchen and prepared a couple of sandwiches and some fruit myself!!!
The breakfast was quit okay. The staff was helpful and kind.
There were quit dusty in the room, the floor and some part of the furnitures. The bed were very hard.
- tidy rooms - practical location at the central bus station, walking distance to to city centre
- no parking available - some of the staff members were rude (even for a Finn) and not very fluent in German nor English - Note: do not pay for the WiFi, it works using your email address and any given password!
Good location, nice room, nice breakfast.
no free Wifi
Location worked well for me. Breakfast was very good.
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