Hotel Polo Novum am ZOB    

Bom atendimento. Mesmo não tendo atendentes falando em inglês, houve sempre esforço para uma boa comunicação.

Apesar de estar próximo a bons pontos turisticos, a vizinhança é de assustar até mesmo nós brasileiros acostumados com tipos suspeitos e olhares estranhos. é bom ter cuidado com o pessoal da rua do hotel, como se estivessemos ainda no Brasil.

Only advantage is the close distance to the train station and city center

Expensive for the provided quality. One room was strongly smelling of smoke. Nothing special

Closed to Hauptbahnhof

bathroom to small

Location was great. Very close to Hauptbahnhof (train and metro station) and just across the ZOB Bus-port Hamburg. The main shopping street Mönckebergstraße is at walking distance. The hotel was very clean and functionally furnished. The price was good value for money.

Entrance was not practical for a hotel. The stairs made difficult to carry the luggages. And there wasn't a bellboy. But the receptionist helped us anyway.

Location, housekeeping.

The pisition of my single-room

Central location

Poor lighting in room Limited services, no restaurant Expensive drinks and snacks Rough area which did not feel safe at night

Good location. Nice interior. In general clean. Good breakfast.

Strong cigarette smoke smell in bathroom (I noticed staff about it - nothing has been done). Carpets hasn't been vacuumed.

Located close to the Central train station and main shopping district. U-bahn station is 100m away only. Stayed with children and had no problems whatsoever. A receptioner speaks Russian and is very friendly and helpful.

The hotel was really good value for the four of us. The room was big enough for the two beds and everything was very clean. Ideal as a base when visiting hamburg because it is so central.

I was a bit put off by the front of the hotel and did have a few moments upon approach when I wondered what I had booked but inside the hotel was everything I could have hoped for at that price.

the breakfeast buffet

bed, staff

cleanness of the carpet in the room, no instruction with the safe, no remote control for the TV

great value, and close to transportation. highly recommended

The location was ideal as it was so convenient to the main railway station when I arrived from the airport and when I took a train a few days later. My room was spacious and clean. I was able to access the Internet easily from my room. The staff were very friendly and helpful. The price was good value for money.

friendly people. close to Hauptbahnfof.

Easy location to the main street and station

No bath

Close to the city centre and hb. Walking distances to many places and a lot of facilities nearby..

Sofa bed which does not fit a grown up child and basic facilities like glasses for water was not provided. The staff does need to know better English as it is an internatinal location to travel the city and a lot of English speaking customers will be coming there.

great location and friendly staff

location, fast internet conectonn, breakfast

room was so small, personel was not flexible, price was quite high

location

expensive breakfast

Close to train station,helpful. neighborhood a little scary

The location was very near the station which was nice. Room was very neat and comfortable. Bathroom also very neat.

The area was very sleezy with lots of characters around the hotel and on your way from station to hotel. Area around station is not great.

Good location and fair price

Staff cooperative and clos to station.

Very basic room with no real home comforts. One of beds was very firm.

Quite an honest hotel. No frills no luxury but delivers your money and expectations worth.