눉Trying to get to the hotel was tough. The entrance is not easy to find and if you don't have a key or nobody is there, you wait; it's an odd set-up. The bed was so uncomfortable and the "sheet" was a scratchy mattress pad (good thing I brought my own sheet, but this was the first time I had to use it in 10 different locations). We only encountered one staff member who was not pleasant but all others were extremely hospitable. The internet was horrible. Once we logged on (after many unsuccessful attempts) and were using it, we would get kicked off. My husband had to go down two floors to log back in. This happened every 15 minutes, it was frustrating and the staff didn't seem to know how to correct it (unfortunately, we needed it for work). We were only given one room key and it also opened the hotel entrance. So when my husband would go outside to smoke, he would have to lock me in the room. This was a serious concern cause the only way for me to exit the room was to have the key. Although the location was perfectly located, most places closed at 5pm and also on Sunday. Several businesses have shortened hours on Saturday too. So don't plan to be there on the weekend.
눇The location and view was beautiful! The view from our window was the market square and the Freiburg Minster (magnificent). The hotel was so insulated from sound that we could barely hear the bells. Which is good when trying to sleep. The food in the restaurant was amazing and most of the staff was fantastic. Overall, this is a good location for exploring the Black Forest (20-30 minute drive) or a day trip to France (a little over an hour to Colmar. Kaysersberg France is a must see!!!).