Hotel Rivoli

Kindness of hotel staff

This reviewer provided a score but did not have any comments

The gentleman on reception was very helpful. Breakfast were buffet style including some hot food and was a good start to the day. Location was about 200 metres from a subway station and only 15 minutes to the city centre.

We stayed in an apartment as we thought this would give us more room. The apartments were next door to the hotel. The room was tired and shabby and not that large. The lighting in the corridor from the lift to the door was non existent although this was fixed promptly. We have stayed in better and cheaper hotels.

Place, room, hotel personal, kitchen

Close to the metro, it was easy to get to the city center and sites outside the center as well.

They were doing some construction work on the rooms and 7:00 AM on a Friday morning was a bit early to start with the power tools.

The breakfest was excellent, the staff friendly. The first night we we given a room with smoke smell, but we asked for another room and it was provided.

Good location close to metro and s-bahn, Breakfast quite good, free internet, nice bathroom

Service and cleaning should be improved. bed sheets not changed for 4 days,carpets not vacumed. room a bit small and dark. very small lift. full payment made in advance and when checking out the night receptionist said first we did not pay, after checking again and again he did not even apologize for his mistake - this was not a nice way to end our stay !

This reviewer provided a score but did not have any comments

At arrival to hotel Rivoli it turned out, that the worker of hotel has booked another hotel. We long found out why so has occured. As a result to us have told, that we do not have money, we were got nasty and have not apologized for it. Though we have paid all. The breakfast was poor. Coffee for a breakfast have been diluted by water, so as soap in the bathroom.

To respect with the clients, to not be rude to clients, to apologize if it it is required, to be well informed about that occurs in rooms.

the man that was at the reception desk was very helpfull and friendly. He noticed that the room we had booked was not convenient at all (3 beds, we were 4, my wife and my 2 kids, no kingsize bed), he gave us another room, much bigger with one kingsized bed and 2 beds. Very kind of him. The location of the hotel is nice, close to the U and S bahn. The rooms on the streets are not noisy anymore.

the rooms are very small and not cleaned. If you are a familly with kids be aware of this: 3 beds= 3 single beds (very small), and not 1 kingsizebed+ 2 single beds. My 2 kids (3 and 6) just could't sleep together in one....the main problem I think is the cleaningness of the rooms (you could see the dust on the table..)

included breakfast was was excellent each day.

room was smoky, parking limited.

The breakfast was very good and always well stocked. The staff was very friendly and accommodating. The hotel's close proximity to the public transportation was a huge plus.

We had asked for a room with three beds. Upon arrival we learned that the 3rd bed was a fold out cot which was not very comfortable. During our stay construction was underway on the hotel and every morning at 8:00 a.m. the workers began hammering and drilling.