Best Western Hotel Schwarzwald Residenz  

The staff was very helpful and spoke excellent English. The hotel was quite comfortable with a large room and bathroom. I enjoyed the view of the Pilgrimage Church from the large balcony (room 13). The breakfast buffet was filling and the restaurant’s dinner was excellent! I would return to this hotel.

While the view from the hotel is very nice, it is some distance from the main tourist attractions. It was too far to walk to the shops and the waterfall. We had a car, so it was no problem for us but for visitors without a car, it might prove a little challenging on foot.

The staff was extremely nice and helpful. Restraunt was amazing.

Didn't care for the down feather pillows, but no hotel has ever had a pillow that satisfied me.

The location at the top of the town.The helpfulness of the staff. The large light and very comfortable rooms. The excellent breakfast. On arrival we were given free bus and rail passes to travel the area (there is a small local tax to cover this) but well worth using and got us around cheaply and easily. Also they had one of the best wines I have ever had, unfortunatley not enough of it and we drank it all on the first night :(.

The size of the rooms, the breakfast, the location and the pool.

The bar closed earlier than noted on the door on Sat. night. We went to have a drink at 8:00, the sign said it closed at 10:30 and it was already closed. When we asked about it we were just told it was closed.

The location was very nice and easy to get to and the staff were friendly. The size of the room was very nice with a sitting area.

The mattresses were very hard and the pillow, there was only one per person, was extremely soft and flat. We slept very badly due to being so uncomfortable and woke up with headaches. The shower area had only a small window close to the faucets forcing you to stay very close to the drain area in order to not get alot of water on the floor. Also the heater in our bathroom had masking tape on the electric cord and we felt that was very unsafe.

Manager and his wife were extraordinarily nice. Rest of staff was also nice, but manager and wife stood out. Bit of a walk to town, so you need to be aware of that. Upside is that being up the hill from city center meant that views of Triberg from hotel were fabulous. Every room has balcony. Great breakfast. Free admission to waterfall trails for staying at the hotel.

Walking through Triburg and seeing the Black Forest

most of the lights in the rooms were nonfunctional.

Pleasant staff, quiet location, pretty scenery, great breakfast.

The staff was wonderful and very helpful!

Great location, nice apt.

Cannot understand why staff would not fill out a tax form for our visit. We were told 'No" because we got a "special" deal. I have no idea what deal we got! We would like to file for our tax exemption for this stay.

Room 11 has to be the worst room in the hotel. View of the house next door and the back of the hotel. For 150 euro, we thought we had a two bedroom apartment to sleep 4. Turns out there were three beds and a couch with a sheet over it. Some of the other rooms on the upper floors probably have a great view of the town, but not this one.

Frühstück, grösse der Zimmer

Bett