Best Western Hotel Schwarzwald Residenz  

L accueil

Après les balades, la piscine intérieure chauffée. Moments de détente - cadre sympathique

Le personnel pas forcément accueillant et sympathique dommage !! La personne d'un certain âge par contre très correcte

La literie; matelas de mauvaise qualité et lit double partagé au milieu.

Chambre familiale de bonne taille et confortable. Très belle piscine. Hôtel idéalement situé à quelques minutes à pied du centre ville et de la jolie cascade.

L’hôtel étant un peu ancien, une bonne rénovation permettrait de rendre l’ensemble plus attractif.

Chambres spacieuses et confortables, la piscine intérieure est gratuite et pour finir la ville ne manque pas de charme !

Le gros point négatif est la nourriture de l’hôtel, à mettre au niveau d'une cantine scolaire médiocre !

Grande, belle chambre/appartement pouvant accueillir tous les 6 (2 adultes et 4 enfants).

loved having the "family room" and a short walk into town

We stayed in the two bedroom appartment which was very clean, lovely and spacious. It had a nice balcony with a great view. I would deffinitely go there again.

The staff wasnt very friendly, but overall great place to stay

Very child-friendly; every room has a magnificent, unparalleled view of the valley; owners and staff are very professional, conscientious, kind and multilingual; breakfast and dinner was great and they were flexible if you need something else (like fruit for babies); biggest hotel room I've stayed in throughout Europe so far and very modern, well-designed and clean

Convenient to the town centre.

Pool, comfortable rooms, clean, very friendly staff, nice restaurant, great hotel for kids.

Nothing

Good location on top of the hill. The rooms were very big, and it was what we expected.

The room rate was expensive for the quality (old). The parking was very tight. The breakfast was poor and didn't seem very fresh. We had to send the scrambled eggs back (spoiled), and the soft boiled eggs were hard.

The kids loved the indoor pool. The breakfast was good.

The pillows. Hard beds.

The hotel is very clean, the rooms are big and comfortables. We had a very nice view to the town and the mountains, the breakfast was good enough to eat the most important breakfast demands...very nice personnel. I want to come back.

More fruits in the breakfast buffet

Triberg

Hills at night

Fantastic view from a roomy deck.

The staff was very friendly and the hotel was very clean. We were able to get a two bedroom room (apartment) which was perfect for our traveling situation and was more economical than securing two individual rooms.

The best thing about the Hotel is the staffs. I must say the guy at the reception desk was very helpful with all valuable information regarding the city trip. They always helped us a lot since we were traveling with a kid. The room was quite clean and comfortable. The view from balcony is really nice. The food in the restaurant was also good. The huge breakfast was super!!!

Up the hill, you get to see a very nice view from your room. Nice breakfast and some of the staff was really helpfull.

The hotel's exhauster was right outside our room so it smelled like burguer the whole time and we couldn't really use de balcony. Although inside, swimming pool is cold. Restaurant stops serving at 8.30pm. A bit overpriced for the what they offer and the whole hotel should be reformed soon.

Staff in restaurant were excellent

The receptionist was extremely rude and sullen during every transaction. She actually become quite aggressive when I misunderstood which car park to use. She seemed very different from all other staff there who were friendly and helpful.

Location was excellent with a view over the town. Staff were very friendly. Food was of excellent quality.

Pillows were past their best and had to be rolled up to get and support from them. Tea and coffee were available but only on request from the reception. Should be available in the rooms at all times. No air conditioning

Excellent location, good meals in the restaurant. Nice views.

Great views in the Black Forest and great location for those interested in purchasing an authentic Black Forest German Cuckoo Clock or Grandfather Clock, best in the world.

Not enough external seating at the restaurant

The hotel has a very nice warm indoor pool which we enjoyed, and it's open until 22:00 which was really nice. We were 2 adults + 3 kids. We got 2 rooms so it was spacious. Rooms are nice and clean. The underground parking was convinient. Breakfast was relatively rich (in European standards).

Although we got 2 rooms, there was only 1 toilett.