Sheraton München Arabellapark Hotel  

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Beautiful city view. Good location.

Spa is not good: swimming pool is not for swimming, but only to take a bath. Very humid. Artificial trees are in controversy with urban city view. There is no free Internet access.

We were extremely satisfied with everything except one problem, see below.

Our room (2202) was on the 22nd floor (Club level). The kitchen was somewhere nearby and we mostly "enjoy" the smell of cooking when opening the door to the balcony. Unbelievable that it can happen in an otherwise excellent hotel.

Clean,nice staff.Stayed at a club room, very good value for money.

Very nice service....everyone has a smile ....

The rooms were nice and bed were comfortable. It was just next to my destination, so for me the location was excellent

It got a little hot in the room during the night. Also there should be more English channels on TV.

I was surprised that breakfast is not included, but finally I evaluated positively as a possibility of choice.

sheraton beds

club lounge is very limited I'd say go for the Westin Grand right across the street up to 50% more on the price, you'd still get better value for money

Clean room very good services. Employees speak a very good english.

in the bathroom shower hose leak, need to check your plumbing equipment bathrooms more often.

The skyline of Munich from the hotel room.

Reception staff was not properly prepared to do good service for checkins. Unacceptable waiting time (twice) and without notice once the room was ready - following no apologies for their service negligence. Booking a strictly non-smoking room, we were given a stinky smoker room (with ashtrays even in bathroom!) and burned spots on tables. Complaining via phone, the staff insisted that for sure we have a non- smoking room. But after we heavily complained, they asked us to wait a few minutes to find another room which took 20 minutes.The bell hop brought us a key for another room and said that non-smoking rooms have a sign on the outside door and ours didn't have it. He was the only who apologized to us. We booked our stay 3 months in advance and didn't expect so much unprofessional troubles. Finally we got a decent non- smoking room after spending one hour and half waiting. We wanted our first "married" new year to be special, but the staff didn't seem to understand anything about hospitality.

Good location just a few U-bahn stops from the shopping areas. Nice spa facilities although there was no bubble bath.

We stayed between Christmas and New Year and found out upon arrival that during the holidays the lounge opens 4 hours later and closes 2 hours earlier.