Steigenberger Frankfurter Hof  

Yes!!!! Many problems: the room was old; I had to go downstairs three times to change my room card; they did a huge mass because I decided to change the reservation for two more days; when I checked out they had already charged me without the chance to check my bill; I had to ask the door man to send me tow more pillows once nobody answered the housekeeping number; my bath was not working well; the first day the made keep knoking the door from 8 to 11 every 30 minutes to hurry us up; my room was not prepared at night even though the made saw us leaving the room etc etc etc. we are used to stay in Luxury hotels all over the world, but this was extremely disapointing!!!

The majestic building, excellent location, comfortable common areas: halls, bars and restaurants.

Very old room, furniture and bathroom worn, faded robes and towels. The room does not meet the 5 star hotel.

The staff were excellent

180 meters from lift to my room. Paid extra for my room but was woken up every morning with crashing bottles and noise because my room overlooked the delivery lane. I paid extra for a delux room ... what a waste of money. The only meal I had was a schnitzel ... all of the bread crumbs fell off and the meat was as tough as leather.

nothing

the duluxe room is very poor design, big and facing the inner court but without a walk in wardrobe as mentioned in the details, no sitting area, no flat screen tv.

Location is excellent very clean

Room service is very expensive (bottol of water 7euro) who belive this moreover local phone call for a duration of 9 minutes is 20 euros unbelivable

Big rooms

staff rude, called me an idiot

Proximity to restaurants and stores.

Lack of coffee/tea machines in rooms - very inconvenient

Since my first stay years ago, i always check in the Steingenberger, Very welcoming atmosphere, enjoyable stay, excellent location, The Ideal downtown hotel

The inner court view !

Location was good

This place was so very expensive for what we got!! Despite paying the most that they charge for a room, they still did not include breakfast and charged way too much!!

Warm and welcoming

Lack of tea making facilities in room

two tram stops to the Fair Place, very convenient.

I liked the friendliness of the staff and the Cigar room. I also liked the room and though it was very comfortable.

For the price of the rooms Wi-Fi should be free. Most other less expensive hotels don't charge for Wi-Fi

The hotel staff is so helpful and pleasant.

The internet acess isn't free