Steigenberger Frankfurter Hof    

The gourmet restaurant, the spa

Paying for wifi internet

I like location, right in the center. Friendly stuff and very good breakfast. Clean old style hotel. Very good one.

Expencive internet-20€ per day for one device.

The HR of this hotel must be sacked immediately together with all the staff. The staff of the hotel is absolutely unfriendly, not professional and annoying. I have been in hundreds of hotels over the world and such low level of service I face for the first time.

Stunning hotel, both inside and out! Frankfurt, being heavily bombed in the Second World War has few properties left with both age and charm! The location is perfect, right in the city centre. Enjoyed the cusine on the massive outdoor patio. The staff was both efficient and helpful!

Unfortunately behind the property a very large high rise is being erected. The views of the Rhine have been affected and the noise is apparent but only if you open the windows.

The hotel is beatufull, very well placed.

The staff is not very efficient advising about leisure, teathre, etc. Internet should be free al over the hotel

I liked the location and the cleanses the room is a classic style and the gym was good one

I can't say there was somthing I didn't like

Location, close to shopping street, nice big room, nice spa

Price is a bit of an overkill, hotel was quite crowded when we arrive and it took 40 minutes to get our drink ready (after waiting 15 minutes to get attention of the staff). For this type of hotel it's not ok

The location and the friendly staff

Wifi is very expensive also the car park

Old world charm - beautiful spacious rooms with all the modern amenities. Classic bar and good restaurant.....great valet and bell service

???? Great stay!

Excellent staff and location

wifi charges too high, for a 5* hotel should be free

Location is excellent with great access to shopping and restaurants. Premises a spotlessly maintained. Staff very friendly and helpful. Elegant structure. Very comfortable rooms. Only downside is the excessive Wi-Fi charges, where most establishments are free or nominal

The staff were fantastic on all levels. Every comfort was considered and provided for in the rooms. Very closely situated to the historic centre and close to subway and bus routes for further excursions.

Didn't find anything to disapprove of.

Location is great ,luxury facilities,breakfast and service,also very good.

I don`t urdestand the policy of the hotel to pay 5euro for 30min.internet in 5 star hotel.Nowadays internet connection is not lux,so this must be free of charge to the hotel guests.

Hotel has great location. New Spa was nice but Sauna was not working. The spa staff was extremely friendly and helpful. The Bartender in the bar whom has been there a long time was fabulous. Great customer service and a shear gentleman.

Room and bathroom was outdated considering it is a five star hotel. Also, the valet service was quite unfriendly. I received no assistance with my luggage as the Valet looked on as I tried to carry my luggage up the stairs. No soaps or shampoo in the Spa Area

Architecture

Towels were old and rigid

The heating was not working in the room

The hotel was just at the heart of the city that is very close to the financial district and the shopping areas. The rooms are very much well equipped as it should be in 5 star hotel. Breakfast was quite good and the staff was very friendly for doing everything they could afford to do.

The bed was not very much comfortable and it was a combined bed of two twins. The comforters were so small that it could not even cover your body.

The room was very good

WiFi should be free...

It is nice and stylish. The bar is fantastic.

The catering department cannot cater for a full house. Maybe they need to increase staff.

The staff were very helpfull, and remembered your preferences

5 euros for a small bottle of water in the very hot bedrooms

good location, nice breakfast choice, good service.

the room design with the toilet on the balcony (suite).

The service its perfect. Smooth, elegant, silent,quiet. It's the old aristocratic german hospitality of receiving guests. I feel home, I am close from the House of Goethe, theOpera and everything I like.

Breakfast buffet Definately worth enjoying.

The Location and Breakfast Buffet is perfect !!

The rooms although it was a smoking room was stuffy !

Location, Room, Service... its an old fashion style 5 star hotel. It is a very nice Hotel

The spa is closed for a year... This was the reason for that hotel trip... it was very disappointing...