I had just arrived and went straight for a shower, forgetting to put the don't disturb sign on the door. The door bell rang, but before I had a chance to go to the door, I found one of the staff entering the room to put bed-time chocolates on the table. I had just passed him in the hallway pulling my luggage, so he must have known I was a new arrival. Why then, not wait for the guest to leave or do it before they arrive? The staff need to put their urgency to fulfill their duties after the needs of the guests. Chocolate is less important to me than my privacy!
I sent a blouse to be ironed that I needed to wear for an important event. When I got it back it was nothing near to having been ironed. The lady explained they had used a steamer. Well, that is not what the laundry request was, steaming is not ironing. Fortunately, I still had time to send it back to be done properly. I wonder what I would have done if I had waited. Even after it came back from the 2nd ironing, it was not a professional job. That is not the type of service you expect from a hotel with the status of Steigenberger.
The lack of conditioner for hair wash was a surprisingly poor oversight, and the quality of the amenities for personal care (body lotion and bath shower) were not good quality. Around the world in good hotels they take pride in providing good quality amenities often using well known brands.
Breakfast staff could be more attentive. The breakfast room was almost empty but it still took time to get coffee one morning.
With the sun coming straight into the window in room 513, the hotel should seek better curtains. The room became very hot and there was too much light to keep sleeping.
Nice and quiet on the 5th floor despite so central a location.
Spacious bathroom with sufficient towels.
Enough space in the room, but I also stayed in a superior room.
The reception staff and concierge were very helpful and took good care of me during the time after check out and waiting to travel on.
Nice breakfast but if you want fresh pressed juice it's extra.