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Heiligengeistbrücke 4, Hamburg City Center (New Town), 20459 Hamburg, Germany – Show map
Excellent location – rated 9.3/10! (score from 825 reviews)
Rated by guests after their stay at Steigenberger Hotel Hamburg.
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827 verified reviews
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Steigenberger Hotel Hamburg's staff speaks: English, German
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Sauna, Fitness Center, Spa, Massage, Turkish/Steam Bath, Bicycle Rental
Food & Drink
Restaurant, Bar, Breakfast in the Room
WiFi is available in the hotel rooms and is free of charge.
Private parking is available on site (reservation is not needed) and costs EUR 26 per day.
Room Service, Packed Lunches, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Fax/Photocopying, Hair/Beauty Salon
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Soundproof Rooms, Heating, Designated Smoking Area
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
All children under 2 years stay free of charge in a crib.
All older children or adults are charged EUR 45 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
When booking more than 6 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 825 reviews
Value for money
Show reviews from:
This 4-star hotel is right across from Hamburg Main Station. The Europäischer Hof features a large spa with swimming pool and a 150-meter (500-foot) water slide.
Score from 2655 reviews Excellent
Featuring a modern interior, this 4-star-Superior hotel in central Hamburg features an elegant restaurant, a lobby bar and excellent spa and fitness facilities.
Score from 1950 reviews Excellent
This elegant hotel is in the center of Hamburg, a 5-minute walk from the Alster Lake and Hamburg Town Hall. It has a historic façade, large rooms, and regional cuisine.
Score from 1091 reviews Very good
Featuring a free spa with free indoor pool, fine international cuisine, and a private boat dock, this 5-star designer hotel stands next to the Alsterkanal Canal in Hamburg city center.
Score from 1359 reviews Excellent
The hotel is old, the furniture is outdated, our room was dirty and too hot, the premises smell fried calamari and the staff is most unpleasant.
+ Location + Free Internet + Clean Rooms + Great room size + Good Food + Helpful staff + Starbucks is right opposite + Shopping area at walking distance
- Extremely expensive breakfast - Mattress and Pillows in room are too soft and not very comfortable for me
Every thing was bad , customer service, unpolite staff ,very old acomodation over used and poor unclean room facilities the bed and sheet are old the toilet is the worst ever it was built since ever and not yet renewed every thing was horriable will not go back ever
The fantastic location was the draw, but staff were also friendly enough and room was quiet
The hotel has not been updated in a long time. It was novel to see a Corby trouser press and a slightly dirty beige telephone clinging to the wall next to the toilet (to call reception if you run out of loo roll?), but more useful facilities were not available. The duvet on the bed was three inches too small on every side and there was only one pillow, albeit it was a comfy one. My main gripe is really that the rates charged do not reflect the experience offered. There are much more affordable and pleasant hotels to stay in within the central hamburg area.
Everything as usual.
Poor standart of breakfast cofee.
Centrally located, within easy reach of stations, shopping etc.... Really friendly hotel
Nothing to add here
Top Location. Decent not exceptional Breakfast buffet.
Very disappointed with the Spa, polite and friendly but under trained Staff except for the massage, everything else was below my expectations for a spa in 5* Hotel and mismatching the description they stated. Totally not worth their over priced treatments. Comfortable room but was unable to have a good night sleep on the 7th foor ! due to loud noises. Very slow WLAN connection
Air temperature at nights
comfort, cleanliness and friendliness of staff. All in all very good.
in 3 night minibar was not stocked up with water so had to go down to the bar and purchase. No tea / coffe facilities. Breakfast for EUR30.00 was excessive.
nothing in particular
very bad concierge service. rooms need renovation. it is not a 5 star.
Great Location, good facilities, great Day Spa, Gym OK, Comfortable, Clean, Spacious Rooms, very friendly staff
Everything fine. Despite the Breakfast as this is by far too expensive even for a first class hotel and for what you get (nothing extraordinary-you get this also in some 4 Star Hotels)
Free cot for the baby
For the cost of the room nothing was included. A kettle is standard in most hotels but wasn't included here. The room was 170 Euros and then they wanted an additional 28 for a breakfast. Greedy.
Location, rooms, friendly stuff
Location and easy access.
Housekeeper did not change towels left in the bath tube.
I have stayed in this hotel before an liked it. I have stayed in a number of Steigenberger hotels in Germany
The check in process was not very pleasant. Had a very "snooty" front desk person. It will not be my first choice again.There are other good hotels in Hamburg
The location, very clean and modern
I was offered a discount on breakfast and it was applied by the check out staff
Great location for the shops on one side and the harbour on the other. Public transport on the doorstep.
Loved the room and the view, ... and the pillows! Excellent location, so worth the extra money! Plenty of room in the room-that-was-not-a-closet was also very welcome. The staff was extremely polite and helpful, and not in the condescending way either, ... most appreciated!
Had no time or extra cash to enjoy the hotel's facilities. 30 Euro for a person that normally gets a snack and tea for breakfast is way out of my league, I could eat for 30 Euro a day! I'd rather have the option of paying for exactly what I want and nothing else. I also didn't expect or appreciate the 8-legged hitchhikers smothering the lamps on the bridge like a gauntlet.
Location + luxury of the hotel
Lack of swimming pool
Quiet and spacious room
The hotel is in a perfect location for a trip to Hamburg, walking distance from a great shopping area "Hanse Viertel" home to upscale brands and very nice cafes and also the Austen Alster lake area, rooms are very spacious, have all the amenities you would expect from a 5 star hotel and the hotel staff are wonderful. The hotel has nice views of the canals in the area and several bars and cafes right at the back and U-Bahn and S-Bahn stations within a few meters. Overall a great hotel that could be even better with slight renovations.
My only peeves were the free WiFi which was very slow (256 KB) and also required logging in several times a day and the fact that if you open the window for a couple of minutes spiders will get in, especially in summer when we visited, and that the AC was slightly noisy in our room
excellent breakfast buffet and very attentive staff. Great to sit outside by the Fleet for breakfast. Brilliant location with easy access to most major sites
noisy air conditioning units in the rooms
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