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Heiligengeistbrücke 4, Hamburg Mitte, 20459 Hamburg – Show map
Excellent location – rated 9.4/10! (score from 697 reviews)
Rated by guests after their stay at Steigenberger Hotel Hamburg.
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697 verified reviews
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Steigenberger Hotel Hamburg's staff speak: English, German
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Sauna, Fitness Center, Spa, Massage, Turkish/Steam Bath, Bicycle Rental
Food & Drink
Restaurant, Bar, Breakfast in the Room
Free! WiFi is available in the hotel rooms and is free of charge.
Private parking is available on site (reservation is not needed) and costs EUR 26 per day.
Room Service, Packed Lunches, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Fax/Photocopying, Hair/Beauty Salon
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Soundproof Rooms, Heating, Designated Smoking Area
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 12 years stay free of charge when using existing beds.
Free! All children under 2 years stay free of charge in a crib.
All older children or adults are charged EUR 45 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
When booking more than 6 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Steigenberger Hotel Hamburg accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 697 reviews
Value for money
Show reviews from:
Featuring a free spa with free indoor pool, fine international cuisine, and a private boat dock, this 5-star designer hotel stands next to the Alsterkanal Canal in Hamburg city center.
Score from 1215 reviews Excellent
This designer hotel features spacious accommodations, a spa with pool, and a rooftop terrace overlooking Hamburg. It is just 2 subway stops from Hamburg Central Station and includes free Wi-Fi.
Score from 1250 reviews Very good
Featuring a modern interior, this 4-star-Superior hotel in central Hamburg features an elegant restaurant, a lobby bar and excellent spa and fitness facilities.
Score from 1710 reviews Excellent
Right on the Außenalster Lake, this hotel features a free health club with indoor pool, and spacious rooms with flat-screen TV. Hamburg Main Station is just under half a mile away.
Score from 650 reviews Very good
Great location for the shops on one side and the harbour on the other. Public transport on the doorstep.
Location + luxury of the hotel
Lack of swimming pool
Quiet and spacious room
The hotel is in a perfect location for a trip to Hamburg, walking distance from a great shopping area "Hanse Viertel" home to upscale brands and very nice cafes and also the Austen Alster lake area, rooms are very spacious, have all the amenities you would expect from a 5 star hotel and the hotel staff are wonderful. The hotel has nice views of the canals in the area and several bars and cafes right at the back and U-Bahn and S-Bahn stations within a few meters. Overall a great hotel that could be even better with slight renovations.
My only peeves were the free WiFi which was very slow (256 KB) and also required logging in several times a day and the fact that if you open the window for a couple of minutes spiders will get in, especially in summer when we visited, and that the AC was slightly noisy in our room
excellent breakfast buffet and very attentive staff. Great to sit outside by the Fleet for breakfast. Brilliant location with easy access to most major sites
noisy air conditioning units in the rooms
The size of the room The location Everything. See nr. 2
The slow internet It took me 2 days to use the coffemachine. I couln`t boil water
location conservancy restaurant staff at the desk perfect location bikes
main restaurant a bit expensive
Slow internet. Breakfast should be included for the pricey rate.
Excellent location, with walking distance to the Old Town and the Speicherstadt, as well as a taxi rank directly in front and an U-Bahn station close by. Housekeeping staff checked our room several times during the day. Complimentary shoeshining service offered.
The free wifi is so slow that it's practically useless. You can pay to get a better connection, but I find this disappointing for a hotel of this class. Noisy A/C in our room; we turned it off during the night. For some reason I was not given a receipt when my card was charged at check-in. When I asked for it later for it I was told that I would receive it when we checked out, but this turned out to be the official receipt from the hotel -- not the small piece of paper from the card machine showing which amount my card had been debited. Very expensive breakfast and parking.
Situated very central Concierge very competent and helpful
When entering hotel you smell food Service at bar poor
The view from the hotel was lovely - didn't matter whether you were facing the canal or the street - very pretty either way. The rooms were a nice size and well equipped. We took the train to the airport and it was very convenient as the train station was only 500 metres away. Splurge for the breakfast one day. It was worth it!
Nothing that I can think of.
Great Hotel, with a great location, wonderful Spa
cleanlinesss and comfort
Rooms Were Dated
Friendly service. Large clean room with bath and shower.
The staff in the restaurant/bar were not attentive. I found a previous guests tissue in my bathrobe.
Location in the middle of the city
The Air Conditioning was extremely bad ... Suite was very hot ... They did not change mine till I had a fight with the reception ... They claimed that the hotel was full while I did not see many guests around ... No a good value for money ... I will never stay in this hotel again ... Kempinsky Hotel< which I staied in last time, although far a little bit but was by far better than this Hotel
Staff not very friendly. We ordered contintal breakfast in room didnt come after 30 minutes so we cancelled and went down. Because we ordered only continental we got just that, a mug of coffee each and a croissant. Staff cleared away as if they were scared we might take another croissant! For €12.50 ........ ridiculous! Waitress also not very friendly in Mediterranean restaurant. All old foreigners serving............ No nice young smiling faces. Overall just barely satisfactory.
very friendly and helpful staff' clean room' very good location
Unavailable room issue finally sorted, friendly cleaning staff, spacious rooms and nice ambience, nice views on canal
Expensive parking, no balcony, rooms not available until 3pm, staff seemed in a hurry or not too happy to attend queries
The bed comfort and the free internet speed.
ordered standard double room, got a single room. didn't bother to complain as it was one night only.
location is good, rooms are comfortable...
We asked for late check-out after 18:00, i was late for 30 minutes, so the hotel charged me full additional night... I don't belive that those additional 30 minutes matter a lot, but the negative feelings remain... Though it's not first time i stayed in Steigenberger hotel net...
Location and staff were good
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