Steigenberger Hotel Frankfurt City  

房间

The staff on the front desk were exceptionally friendly and helpful down to the point of recommending what type of beer I would like.

Very expensive.

It would improve the hotel if they had an indoor swimming pool.

Very expensive for what it offers ..is like a 2 star hotel

Good location. Nice staff. Good breakfast. Clean rooms. Big enough beds. Free wi-fi. Parking place. Reasonable price.

Small front desk, crowded in the morning.

staff

poor amenities, location is not good,rooms are not good

Easy walking distance to city. Close to river.

Floor above my room was used for conferences, so there were hours of thumping some afternoons into the evenings as seats were arranged and rooms set up. smell from smoking rooms pervades all common areas of the hotel, especially elevator lobbies. wi fi signal is unreliable and having to get a new password every then hours is very inconvenient for long term guests like myself. old tube television and sparse, old furnishing. Only one pillow on the double bed. chair at writing desk stained with something unmentionable. bathroom towels and washing liquids etc very basic. the all purpose soap dispenser on the shower wall was NOT topped up at all during my stay as far as I could tell. it had run dry by the end of the week

Restaurant and the service in the R. Frau Oswald

Check in and check out, no luggage transport, no help when cahnging room due to not work climate control

Clean towels were delivered/toiletries were left at our door regularly as we indicated that we did not want to be disturbed. I have been in many hotels in Asia and the U.S. and this is my first time to have experienced this pleasant service.

Price point.

This is definitely not a 4 star hotel. I checked out after 1 night, although I had made the reservation for 3 nights and did not get re-imbursed for the other 2 nights, went to Westin Grand instead. No service whatsoever, nobody to help with luggage, no room service, etc. Bathrooms are tiny, only shower, sink is in the room. TV with maybe 20 channels, only German ones

The breakfast was good, the staff was polite and the room was clean.

First of all, the location is not so good, the staff wasn't smiling enough. When we arrived (we booked a room for 2 people) there was just one set of towels so we had to go and ask for another one... The room is little and is not very pretty. You can hear when other rooms use water and when you are having a shower, you usually get for 2 seconds maybe cold water. The price is way too expensive for this hotel !!!

Everything was perfect. I will stay again.