The only thing, and this is just so that it gives the positives some more believability - If I had to put something down in this column, it would be the air conditioning in the room; it wasn't very good, in the sense that it didn't keep the room cool enough - which resulted in uncomfortable sleep. But that is the only thing, and will not change my opinion of this hotel.
Everything about this hotel was a different class. I couldn't recommend this hotel higher.
From the moment we arrived, to the moment we left, everything was perfect.
All of the staff were friendly, smiling and nothing was too much trouble for them. Literally every member of staff that we happened to come across during our stay there had an air of professionalism and friendliness about them that you don't often come across.
The room we stayed in was fantastic, very spacious, very clean and with a great view over Potsdamer Platz. The location of the hotel is ideal; it is in easy walking distance of several tourist sites, areas and attractions. All of the staff are eager to help point you in the right direction and/or hail you a taxi if need be.
It was my partners birthday while we were staying there; after speaking to the receptionists, they had no trouble arranging a few special items in the hotel room for once we returned to the hotel, after we had gone out for a meal in a locally reminded restaurant - which was also booked for us.
Again, nothing was too much trouble. And I can't give the hotel staff enough praise. When I return to Berlin, it will be at this hotel.
From the receptionists, to the door porters, to the bar staff and the Beefeater (Rob) I can't thank you enough for what a great stay in was. It was a pleasure to stay in the hotel and I would highly recommend staying there to anyone who wants to have a completely relaxing time and be really looked after.