The Ritz-Carlton, Berlin

the room that hotel provided me was very bad according to ritz carlton standarts. toilet and shower were togather. and after shower my wife could not go to toilet because everythingwas wet. in the hotel lobby we ordered tee and after 15 min,like nothinig happened came another guy and asked would you like to order something? i said yes we ordered. he said that there wa no orders at all. then we ordered to him same tee. and waited for another 15 min. half hour to make tee is not quite much isnt it? for the hotel with the name Ritz Carlton

The concierge services were excellent on the Club level, the breakfast was absolutely fantastic and the staff there most attentive, the hotel very well appointed. Location was great.

First, the food and drinks at R-C Club were not on par with what can be expected and, further, not on par with the club levels of other luxury hotels that we've stayed in around the world. Second, communicating with the hotel via email after booking but before arrival was not easy and apparently there is quite a bit of room for improvement in the manner in which the staff communicates internally regarding guests. Third, there was fairly strong odor of cigarette smoke in our bathroom, in particular the separate toilet "booth". All in all minor issues.

Fantastic hotel with fantastic facilities. Nice big clean rooms. The Staff was very professional, and very nice. We highly recomend this hotel, and we "will-be-back". Alexander Platz is just out the front door.

This is absolutely, without qualification, the best hotel experience my wife and I have ever had. Every person on the staff was very well trained in their area of responsibility and understood not only the core concept but also the nuances of being in the hospitality industry. Although the Ritz Carlton is considered a luxury hotel and could never be described as inexpensive, it is a hotel that understands value at every level of operation. I recommend Ritz Carlton and especially its Berlin, Potsdamer Platz, hotel enthusiastically.

The hotel is beautiful and the staff are extremely friendly and helpful. The spa was a delightful extra.

Excellent location, good standard and excellent service

The spa was small and allowed small children to be loud for a very long time

Super !!!

Everything was perfect. The staff was very helpful and always smiling, we thank all the "Club Agent" very much. The room is large with luxury furniture and the bed comfortable. Pool and sauna very nice. We recomend this hotel for a romantic stay in Berlin

Restaurants: only the brasserie was open (but in Berlin there are a lot of good restaurants)

Die Freundlichkeit des Personals. Das gemütliche Zimmer und vor allem das Frühstück.

Sonntags morgens mussten wir lange auf einen Platz beim Frühstück warten. Die Alternative im Ballsaal ist absolut keine Alternative!

Der Whirlpool war außer Betrieb, das Frühstück schlecht organisiert

Super Service: immer freundlich und zuvorkommend, dabei nicht aufdringlich und wirklich zügig. Die Mitarbeiter waren stets bemüht die Wünsche der Gäste zu erfüllen. So sollte es im 5 Sterne Hotel sein!!!

Tout était juste parfait. Le personnel, les services, le confort, et surtout la propreté. Bravo !