My travel friend and I are both in our 60's and while we are relatively healthy, it would have been a huge courtesy for the hotel to have voluntarily provided assistance in bringing our 1 each luggage to the 4th floor. Upon arrival we asked for help and the kind man at the desk did help us. However, upon departing the villa, the owner's son who was at the lobby desk told us that there was no one to assist us with bringing our 2 pieces of luggage down...including himself. We resorted to dropping them down the marble stairs.
Location, proximity to Sanssouci, historic and luscious neighborhood, comfortable family accomodations, beautiful villa decor, furnishings and gardens, plentiful breakfast, helpful concierge information.