눉Our only criticism is that we had to be moved from the room we booked (within 5 minutes of arriving) as, in spite of being a non-smoking hotel, the room smelt heavily of smoke. As a non-smoking hotel, we suggest that ash tray's on each balcony actually make it easier for smokers to smoke in their room, rather than outside. Perhaps removing them altogether is a better solution. The room we were moved to was fresh and really lovely, but smaller than the room we had booked (with no price reduction).
눇This hotel fulfilled all expectations. At the middle point of a hectic tour through southern Germany, it provided the perfect opportunity for relaxation in outstanding surrounds. The service was outstanding, from front of house to the restaurant and the wellness centre. We left early on our final day and they allowed us to come down for breakfast an hour earlier than they normally open. The breakfast manager was incredibly helpful and put us at ease (given that we were actually probably an inconvenience to them). Wonderful room with outstanding views. Best hotel experience by far during our time. Expensive if compared with other hotels but not when one looks at what was on offer.