However, the reception staff lack the finesse required when visiting such a hotel. Subsequently we found their manner aloof and stern whenever they dealt with our enquiries. We are still awaiting a "thank you and hope you had a good stay"! Something, I find incredible in such times to omit basic customer services and etiquette.
The cleaning staff appeared to be in short supply and did not pay attention to detail; bins not emptied properly, just the basics covered in daily cleaning and top up of complementary tea/coffee insufficient and inconsistent.
On the morning of our departure we were interrupted several times by cleaning staff attempting to enter our rooms 2 hours before check out. On occasion without knocking first, obviously in a hurry to prepare the room for other guests despite us having to wait for hours for our room to be ready upon our arrival!
Even though I had paid for our stay in full prior to our arrival, the reception staff immediately charged my daughter's bank card for a very large sum of money for incidentals without explaining their actions. Subsequently,she experienced a very embarrassing phone call from her bank when she attempted to pay for goods whilst out shopping. Upon phoning the hotel to resolve this issue the staff were curt and dismissive about their error.
The hotel has a timeless elegance and is beautiful, it sends you back to an era of grace and refinement.
The concierge, express and bar staff were excellent, providing a swift and efficient service, always with a smile, their professionalism must be noted.
The breakfast was consistently of a high quality and most staff friendly and methodical.
I asked the express service to book a particular table at breakfast for us 24 hours before for my daughter's birthday to surprise her with a birthday cake. Unfortunately all of her hard work and excellent service was ruined when sat at the table the next morning about to eat, it was discovered by one member of staff that the table had been double booked. Subsequently, I was approached by her in a most unprofessional manner, she was obviously disgruntled and proceeded to insist we move tables! It was obvious when I looked over at a couple of annoyed ladies that the member of staff felt they were by far the more important guest to be seated. We received no apology and quite frankly it spoilt the moment of surprise for my daughter. I presume that that particular member of staff took a day to reflect upon her actions, as the next morning her more important guests seated at the correct table she gave us a smile and attempted polite conversation!