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Kettengasse 21, 69117 Heidelberg, Germany – Show map
Excellent location – rated 9/10! (score from 732 reviews)
Rated by guests after their stay at Hotel zum Pfalzgrafen.
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732 verified reviews
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Hotel zum Pfalzgrafen's staff speaks: English, German
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WiFi is available in all areas and costs EUR 5 per 24 hours.
Private parking is available on site (reservation is needed) and costs EUR 9 per day.
Public parking is available at a location nearby (reservation is not possible) and costs EUR 9 per day.
Newspapers, Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private)
1:00 PM - 9:00 PM
6:30 AM - 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 4 years stay free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
There is no capacity for extra beds in the room.
Pets are allowed on request. No extra charges.
Cards accepted at this property
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Based on 732 reviews
Value for money
Show reviews from:
In the lively center of Heidelberg, the Holiday Inn Express has modern accommodations, just a 10-minute walk from the Old Town and Main Station. A rich breakfast buffet and stylish bar are featured.
Score from 1689 reviews Very good
Right on the River Neckar in Heidelberg’s historic quarter, this hotel features spacious rooms and rich breakfasts. It is just steps from the Alte Brücke bridge and the pedestrian zone.
Score from 916 reviews Good
This family-run hotel and restaurant is located right on the marketplace in the historic quarter, and makes the perfect starting point for sightseeing in Heidelberg.
Score from 594 reviews Very good
Situated beside the Heidelberg Main Train Station and providing free parking, this 2-star hotel is a perfect base for exploring the Heidelberg's romantic Old Town, Heidelberg Castle and the...
Score from 966 reviews Good
Excellent breakfast for the price & right in the centre of the old town
Friendly, helpful, and attentive staff who made us feel at home
Location, nice breakfast, staff very friendly, parking space (costs extra), confortable room.
Wi-fi you have to pay extra
location, friendly staff, nice breakfast, plenty of room.
wifi didn't work in our room, but that's ok - we weren't charged for it.
The accomodation was basic but comfortable seeing as we spent most of the days out sightseeings, eating, shopping, etc. It is very convenient to access the old city and main street. Staff were very friendly too. Nice breakfast which sets you up for the day.
Location great in the old city; room comfortable and clean; staff very helpful; breakfast good.
no wifi included
Loved location for walking to popular sites
Location was great on a side street close to the main street, staff was fine, breakfast was fresh. Price was very good. I would stay there again if I could be guaranteed a room on the other side of the hall.
There is a bar on each side of the hotel and in the nice weather the crowds are in the streets. There was loud street noise until 3 am. WiFi was non existent, staff member told us not to bother with it.
location, location, location!!! Able to walk to the castle and to town and the square
Rather unfriendly staff, filthy carpet, stinky bathroom, lousy wifi
Very closed to main shopping street and restaurant. Very closed to Neue university where the conference held. Closed to Beautiful bridge and castle. Enough breakfast.
Rather small room.
The location was good & the breakfast very nice. The room was comfortable.
The hotel was very hard to find at night. There was a great deal of noise every night from 1 to 3 am which kept us awake
Location Good breakfast
Location very good. Close to old city square, castle, many restaurants, shops etc
Parking too far for oldies.
Just 2 blocks from Market, 5 minute walk to Charles Bridge and 2 minute drive to Heidelberg Castle.
Staff was indifferent and not very friendly. We paid for Wifi but our room didn't have enough signal strength . We could, however, walk down the hall and get internet there.
The location is excellent. Really nice hotel. Value for money. Better then expected
Great location in the middle of the old city. Staff were really friendly and helpful. Breakfast was fine, standard German fare of cold meats and cheeses, boiled eggs, cereal and bread.
That I couldn't pre-book internet if I was checking in after hours. Surely they could just leave the password with my keys at pick-up and add it to the bill. It was a warm Tuesday night and I would have preferred to have the windows open but it was too loud outside on the street for that. Hairdryer one of those awful hotel barely-warm ones, mattress not very good
Hotel is in the heart of the old city and everything is within walking distance
There must be a disco somewhere close as it was very noisy till early hours of the morning
Hotel was on a side street, but everything was in very close walking distance. The kids never whined about having to walk far! Staff helpful and friendly.
Nothing we found to be a problem, or had a wish for.
Central location. Attractive price.
Hotel was within walking distance of main attractions. There was an elevator.
The floor needed to be swept in our room and we had to open our luggage on the floor because of lack of space. Only one chair in room.
Add ons-prking, wi-fi. My wife tripped and took a nasty fall, on raised floor, while exiting 2nd floor elevator and got pretty bruised up. Hotel had no first aid supplies, Ice packs etc. I had to go to a bar to get an ice pack. No concern about her condition. Just ignored it. No attendant after 10:00 P:M. Cold breakfast, not much choice.
This property was located just steps away from the main walking street in Heidelberg. Staff were friendly and helpful. The rooms were small, but had everything we needed. One room, in back, was quiet, while the room in front was quite noisy due to late night revelers. We got parking, which was very close by. Definitely a plus as it would have been nearly impossible to find street parking that close. Breakfast was good and generous.
Not easy to get to by car, but once there, perfect location for walking.
Excellent service in a great location. Very happy with the hotel.
Great location right on the pedestrianised part of the Altstadt. Family apartment was great with kids, two single rooms and a double all with washbasin and TV and a large separate bathroom. Nice continental breakfast. 2 minutes walk to the castle funicular.
Quite expensive compared with other stays this holiday.
very small bathroom
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