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Kettengasse 21, 69117 Heidelberg, Germany – Show map
Excellent location – rated 9/10! (score from 707 reviews)
Rated by guests after their stay at Hotel zum Pfalzgrafen.
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Hotel zum Pfalzgrafen's staff speaks: English, German
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WiFi is available in all areas and costs EUR 5 per 24 hours.
Private parking is available on site (reservation is needed) and costs EUR 9 per day.
Public parking is available at a location nearby (reservation is not possible) and costs EUR 9 per day.
Newspapers, Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private)
2:00 PM - 9:00 PM
6:30 AM - 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 4 years stay free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
There is no capacity for extra beds in the room.
Pets are allowed on request. No extra charges.
Cards accepted at this property
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Based on 707 reviews
Value for money
Show reviews from:
This family-run hotel and restaurant is located right on the marketplace in the historic quarter, and makes the perfect starting point for sightseeing in Heidelberg.
Score from 593 reviews Very good
Right on the River Neckar in Heidelberg’s historic quarter, this hotel features spacious rooms and rich breakfasts. It is just steps from the Alte Brücke bridge and the pedestrian zone.
Score from 893 reviews Good
This 3-star hotel is located in a historic, listed building, just 100 metres from the Old Bridge. Hotel Schnookeloch offers free WiFi and is a 10-minute walk from Heidelberg Castle.
Score from 382 reviews Very good
In the lively center of Heidelberg, the Holiday Inn Express has modern accommodations, just a 10-minute walk from the Old Town and Main Station. A rich breakfast buffet and stylish bar are featured.
Score from 2017 reviews Very good
Location was amazing! In the heart of the old city, near the shopping area and all the cafe's and restaurant. Walking distance to the castle ruins.
The only issue we had was with the paid wifi which didnt work. First of all, there was no signal in the room so we had to sit downstairs. Even there the connection was unstable. Not suitable for people with work that needs to be done.
The room was awesome. The breakfast was awesome. The location was awesome. Even if none of that was true, I will never have a single complaint about this place. My husband and I lost our car keys while there. The lady at the desk spent an hour calling around to try to help us get a new key made. When that didn't work, she found us a new room in a sister hotel that would allow us to leave our car in the garage long enough for us to rent a car and drive home for our spare keys. She booked it for us and everything. This lady was incredibly understanding and accommodating. I don't have words to describe how kind and courteous she was. It just reminded me of why Heidelberg is my favorite city in the entire world, and why I am quick to argue with anyone who says Germans are cold and/or rude. Ich liebe Deutschland!
That the hotel closed on the 1st of January so we couldn't stay an extra night. :)
The bed was comfy. And it was probably one of the best locations for shopping and the castle.
The bathroom .
nice and cosy
Pleasant location in the old town, plenty of restaurants and shops round the corner. Easily reached from railway by local bus. Very friendly owners, good breakfast, excellent shower.
Warm atmosphere, friendly staff, central location... very adequate breakfast.... great value!!
The very center of the old town and shopping street.
Hard to get to one way streets and pedestrian only streets
Excellent breakfast for the price & right in the centre of the old town
Friendly, helpful, and attentive staff who made us feel at home
Location, nice breakfast, staff very friendly, parking space (costs extra), confortable room.
Wi-fi you have to pay extra
location, friendly staff, nice breakfast, plenty of room.
wifi didn't work in our room, but that's ok - we weren't charged for it.
The accomodation was basic but comfortable seeing as we spent most of the days out sightseeings, eating, shopping, etc. It is very convenient to access the old city and main street. Staff were very friendly too. Nice breakfast which sets you up for the day.
Location great in the old city; room comfortable and clean; staff very helpful; breakfast good.
no wifi included
Loved location for walking to popular sites
Location was great on a side street close to the main street, staff was fine, breakfast was fresh. Price was very good. I would stay there again if I could be guaranteed a room on the other side of the hall.
There is a bar on each side of the hotel and in the nice weather the crowds are in the streets. There was loud street noise until 3 am. WiFi was non existent, staff member told us not to bother with it.
location, location, location!!! Able to walk to the castle and to town and the square
Rather unfriendly staff, filthy carpet, stinky bathroom, lousy wifi
Very closed to main shopping street and restaurant. Very closed to Neue university where the conference held. Closed to Beautiful bridge and castle. Enough breakfast.
Rather small room.
The location was good & the breakfast very nice. The room was comfortable.
The hotel was very hard to find at night. There was a great deal of noise every night from 1 to 3 am which kept us awake
Location Good breakfast
Location very good. Close to old city square, castle, many restaurants, shops etc
Parking too far for oldies.
Just 2 blocks from Market, 5 minute walk to Charles Bridge and 2 minute drive to Heidelberg Castle.
Staff was indifferent and not very friendly. We paid for Wifi but our room didn't have enough signal strength . We could, however, walk down the hall and get internet there.
The location is excellent. Really nice hotel. Value for money. Better then expected
Great location in the middle of the old city. Staff were really friendly and helpful. Breakfast was fine, standard German fare of cold meats and cheeses, boiled eggs, cereal and bread.
That I couldn't pre-book internet if I was checking in after hours. Surely they could just leave the password with my keys at pick-up and add it to the bill. It was a warm Tuesday night and I would have preferred to have the windows open but it was too loud outside on the street for that. Hairdryer one of those awful hotel barely-warm ones, mattress not very good
Hotel is in the heart of the old city and everything is within walking distance
There must be a disco somewhere close as it was very noisy till early hours of the morning
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