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Kettengasse 21, 69117 Heidelberg – Show map
Excellent location – rated 9.1/10! (score from 721 reviews)
Rated by guests after their stay at Hotel zum Pfalzgrafen.
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721 verified reviews
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Hotel zum Pfalzgrafen's staff speak: English, German
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WiFi is available in all areas and costs EUR 5 per 24 hours.
Private parking is available on site (reservation is needed) and costs EUR 9 per day.
Public parking is available at a location nearby (reservation is not possible) and costs EUR 9 per day.
Newspapers, Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private)
1:00 PM - 9:00 PM
6:30 AM - 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 4 years stay free of charge when using existing beds.
Free! One child under 2 years stays free of charge in a crib.
There is no capacity for extra beds in the room.
Free! Pets are allowed on request. No extra charges.
Cards accepted at this property
Hotel zum Pfalzgrafen accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 721 reviews
Value for money
Show reviews from:
Right on the River Neckar in Heidelberg’s historic quarter, this hotel features spacious rooms and rich breakfasts. It is just steps from the Alte Brücke bridge and the pedestrian zone.
Score from 883 reviews Good
This family-run hotel in central Heidelberg offers large rooms and free Wi-Fi in all areas. The rooms have satellite TV and a private bathroom. The main train station is half a mile away.
Score from 838 reviews Good
Dating from 1856, this 3-star hotel in Heidelberg provides spacious accommodations. It is in the center of the city, a 5-minute walk from the Neckartal-Odenwald Forest.
Score from 1007 reviews Very good
This 3-star hotel is located in a historic, listed building, just 100 metres from the Old Bridge. Hotel Schnookeloch offers free WiFi and is a 10-minute walk from Heidelberg Castle.
Score from 220 reviews Good
Hotel was on a side street, but everything was in very close walking distance. The kids never whined about having to walk far! Staff helpful and friendly.
Nothing we found to be a problem, or had a wish for.
Central location. Attractive price.
Hotel was within walking distance of main attractions. There was an elevator.
The floor needed to be swept in our room and we had to open our luggage on the floor because of lack of space. Only one chair in room.
This property was located just steps away from the main walking street in Heidelberg. Staff were friendly and helpful. The rooms were small, but had everything we needed. One room, in back, was quiet, while the room in front was quite noisy due to late night revelers. We got parking, which was very close by. Definitely a plus as it would have been nearly impossible to find street parking that close. Breakfast was good and generous.
Not easy to get to by car, but once there, perfect location for walking.
Excellent service in a great location. Very happy with the hotel.
Great location right on the pedestrianised part of the Altstadt. Family apartment was great with kids, two single rooms and a double all with washbasin and TV and a large separate bathroom. Nice continental breakfast. 2 minutes walk to the castle funicular.
Quite expensive compared with other stays this holiday.
very small bathroom
breakfast was very good. excellent room and very clean.
no kettle in room
Most of the staff very friendly and helpful. Location is good in the old town. Nice view from the room.
No airconditioning in July is a big minus. During some nights, there was a lot of noise on the street (people partying etc), so even though the room was hot, we were not able to keep the windows open. The maid started her work really early, so some mornings we were hardly awake when she was already knocking at the door. Fridge would be nice too. Breakfast pretty basic. Toilet and shower could be roomier.
Gracious and engaged hotel staff, and a nice breakfast spread. The room felt like something out of a 1980s noir novel though, with ancient plumbing, a broken ac unit, and a window that only opened a few degrees. It got incredibly warm and stuffy at night, somewhat as you might expect. However, location was incredibly convenient and the concierge was very invested in making sure we enjoyed our stay. Would recommend for young travelers who are looking for a fun and memorable german experience!
Except noisy, otherwise perfect.
Next door is a night pub, so I ca not sleep until 5:00.
If you like the noisy place you are in the right place ! If your room is street side, you just above a night bar ( very noisy until all night long ). They know perfectly this situation but they won t say a word about it when you will check in your room... Just a shame, you must run away.. it will be easy to find a better place
I loved the location and it is so central. Lovely breakfast, and nice staff
Maybe the parking is a little issue but we were lucky we got a car-park in the court yard. Not so good with a bigger car as narrow streets.
We liked the central location, the room, and the breakfast.
Although the general location was fine, the places around it were the main issue with all the noise until the very early morning hours. Also the garage parking was somewhat inconvenient and a hassle to find.
Decent breakfast, staff very friendly and helpful. Gave us an excellent restaurant recommendation. Parking is secure. Spacious rooms (the kids each had their own room). Convenient walk to everywhere.
A bit pricey. Layout is a little funky, so you sometimes have a situation where laundry has to share space/hallway with the breakfast staff.
Good location, close to everything.
the central location
the rooms are not very spacious
Exteremely helpful and kind staff.
Noisy neighbourhood. The hotel is located in narrow Old Town street and every drunk passing by and singing loudly at night could make you angry (in such a heat it was not possible to sleep with closed windows)..
Excellent location in the heart of the old town and very close to a range of restaurants and shops. Staff. were welcoming and helpful. Typical breakfast buffet was well stocked
Hotel car park only held 4 cars, but nearby car park (No. 12) had a discount for guests.
The young student that checked us in was great. He was helpful in every way.
The staff other than the young student who checked us in was totally indifferent.
Fabulous location with amazing breakfast! Staff were incredibly happy and accomadating
Located in a quiet street of the Old Town, with limited but very secure car parking, made this an excellent location from which to walk around Heidelberg. Friendly and helpful staff made every effort to help. Book car parking in advance at a charge of 9 euros per night - good value.
This is not a Hotel with many facilities but it is a comfortable Guest House.
the location was great!
Location and friendly staff
There was no wifi in the room.
The location in "the old town". We found it excellent as it was convenient to visiting the castle, the shopping strip and restaurants etc. And we loved Kathie Wolfaght christmas shopping.
We would have liked darker curtaining, as coming from southern hemisphere we like to sleep in a darkened room.
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