Hotel Bel Air Copenhagen  

Reception of the male receptionist was great..

Free beverages and sandwiches.

I made my reservation after reading the reviews on the site and I found it wise to ask not to have a room with a window to the corridor. That was 6 months ago prior my stay there. I had an early morning flight from cph and I needed to catch a good night sleep. I say again: that was 6 months ago!!! The hotel ignored my only request. The whole hotel is stinking and dusty, my room didn't include air conditioning and the only window was facing the corridor so breathing was a difficult thing to do, not to mention sleeping - that was also interrupted by a group of visitors that decided to have a drink (and a loud talk) outside of my window up until 1:00am. If that's not enough, the shower must have been in use for 20 years, because the water was sprayed out from the shower head all over and the shower booth was too small so I couldn't shut the curtain. Wouldn't recommend this hotel, even for half the price. Maybe not even for free.

We were very pleased with our stay at the Hotel Bel Air. The front desk staff were very friendly and helpful at all times. The room was bright, clean and comfortable. The breakfast room was very pleasant with fresh flowers on the table and a nice assortment of food and beverages. We will definitely recommend this hotel.

We were three adults. We were not told by Booking.Com that one bed would be a cot. We expected three proper beds when we asked for a triple room. We had some difficulty finding the hotel. Driving directions were not very accurate. On the plus side, Alexander, the receptionist, was most kind, saw the room being offered was much too small for three people staying three nights, and upgraded us to a larger accommodation.

Well equipped room. Nice new bathroom. Free carparking. Breakfast plentiful.

Public transport to the city centre takes some time and switches. Although still very usable. Hotel Bel air should supply info on best routes/lines and tickets.

The location in respect of Kastrup Airport was excellent

Breakfast was kaos

Good location, nice and comfortable room,special design, nice and very helpfull staff in the reception. Free parking. Free coffe and tea in the lobby bar.

Small bathroom, bad shower. Breakfast was awful! Guests should ask even to bring some bread! No napkins, no spoons...Strange. We thought that the hotel's administration needs to pay attention to the staff in the restaurant in the morning.

I liked the personal special attention from all the staff, they really care so much about what the costumer need or how they are feeling.

they should have a bar open in nights or some kind of night entertaiment,

The continental breakfast was good and a great way to start the day.

I requested for a non-smoking room and was given a "non-smoking room". But there was a strong smell of cigarette in the room and there was even an ashtray in the room! Also I had to pay extra for the use of my credit card. Would appreciate a mini fridge in the room, if posssible.

The staff.

not a window in the room to the outside

The breakfast was very good and the room was very clean.

The lady staff member when we arrived on the evening of 24.10.11 was very rude. Very bad customer service. Our room was cold because we were on the friend floor terrace area and there was a light shining in because the curtains weren't adequate.