Best Western Mercur Hotel  

Hotel muito confortavel, bem localizado; cafe da manha excelente. Muito peculiar por se tratar de uma prisao adaptada para hotel.

Como existem alguns quartos anexos ao predio original, existem alguns degraus sem nenhum aviso sobre eles. E muito facil tropecar.

Excelente localização, perto do metro e trem.

Tratamento pouco cordial de funcionários da portaria. Se recusavam a dar informações a respeito de transportes.

Excelente localização para conhecer o centro da cidade. Em frente à estação de metro

Qualidade do pequeno almoço não é a melhor. Hotel a precisar de renovação.

Bom pequeno almoço tendo em atenção que se trata de um hotel de 3 estrelas.Oferta de Internet nos quartos.

Conhecimentos gerais dos empregados da recepção, que revelaram algumas dificuldades em dar informações básicas.Tamanho do WC.

Localização, apesar de ser um pouco barulhento devido à proximidade dos comboios

Um dos empregados da recepção foi pouco simpático e supostamente deveria ter fornecido um papel com as explicações de como colocar o carro no parking, pois era complicado e acabámos por colocar no parque errado. O que nos valeu foi a simpatia do funcionário do parque que nos cobrou o mesmo que o hotel nos cobraria. No final a funcionária do check out devolveu-nos o dinheiro do parque e pediu inúmeras desculpas pelo colega.

There was flooding damage prior to our stay and the staff was good enough to accommodate all their guests with breakfast at a nearby hotel. I was also able to change rooms when I found I would be facing a very busy street. They also used breakfast vouchers which I found was a nice touch to deter non-guests as theft was a concern. Also very short walking distance to the Central train station.

It was basic, no frills. The housekeeping could have been better because we never got tissues or hygiene trash bags replaced during our 5 day stay and the coverlet of the bed could have been cleaned better, but these are minor complaints and this is a 3-star hotel so it was not unexpected. Also loud young travelers in the next room are not the fault of the hotel, but it didn't add to the enjoyment.

Staff very friendly and helpful. Reasonably priced, considering location.

Reception staff were excellent. Good location - close to station.

Room was smaller than anticipated.

This hotel is reasonably well located, being a short walk from the main railway station and close to the main shopping streets.

The rooms are stuffy, with little or no ventilation. The window can be opened but this comes at the expense of excessive noise due to the fact that the hotel is located on a busy road and opposite a very noisy train line. Would not recommend if you want a good night's sleep.

Location is fine. Fairly comfortable.

Ventilation in the rooms is very poor, since there is no air conditioning and the windows open just a little, so in the morning of a sunny day the room gets hot. The bathroom would be fine if not for the shower place, whose floor has no separation from the rest of the bathroom. It is very annoyng to dry the floor with towels every time you take a shower. Not compatible with a 3 stars hotel!! Never saw this in a 3 star!

Location

Water damage, musty smell, caused by heavy rains

Found difficulty liking this Hotel had very little to offer.

Very run down . . .more back packers delight.